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Mercedes-Benz of Boston

Somerville, MA

4.9
2,331 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,331 reviews

January 26, 2022

Service was not up to the level I expect from Mercedes’. My liason was short with me and not very friendly More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erika Pineda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Mercedes-Benz of Boston responded

Hi Scott - I'm sorry to hear about this and would like the opportunity to get some more details from you so that I can make sure I'm addressing the situation appropriately with my team. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

January 23, 2022

I am writing to express my thanks for such a positive car buying experience. I had purchasing my AMG GLE 43 Coupe. When I walked into the dealership, I knew I would be buying a car simply based on my first i More

by Vanity3117
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Ricupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chip McCarty
Jan 25, 2022 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share this wonderful review! We're so glad Chip & Kris provided you with such exceptional service and we're thrilled to hear that you & your son are enjoying the new vehicle so far. Thanks for giving our team here at Mercedes-Benz of Boston the opportunity to earn your business. We hope we have the opportunity to work with you again in the future!

January 22, 2022

Great staff and service. Knowledgeable and courteous team. Long time customer and will continue to be. More

by D R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhonathan Linares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Mercedes-Benz of Boston responded

Our team is grateful to have you as a customer! Thank you for rating Mercedes-Benz of Boston five stars!

January 21, 2022

Thank u Jonathan For all of your help with my car I’m Thank u Jonathan For all of your help with my car I’m not planning to buy another car anytime soon. If I I was you would be the person to go se More

by maryjo_stearns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhonathan Linares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Mercedes-Benz of Boston responded

Wow, MaryJo! We're so glad to hear that Jonathan gave you five-star care! Thank you for coming to see the Mercedes-Benz of Boston team!

January 19, 2022

All problems, repairs serviced quickly. Service department representatives engaging, and knowledgeable. I will continuously have my vehicle always serviced here. More

by Awade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Mercedes-Benz of Boston responded

Thank you for the wonderful review! We appreciate your continued support and look forward to your next visit with us here at Mercedes-Benz of Boston!

January 19, 2022

Eric made our purchase that much more impactful! He was very knowledgeable and a true pleasure to work with. We would definitely refer our friends and family to him for their future purchases. What a wonde More

by Nancyriley424
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Ricupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Ilchenko
Jan 20, 2022 -

Mercedes-Benz of Boston responded

We appreciate you taking the time to leave us your great feedback and five-star rating, Nancy! Thank you for coming to Mercedes-Benz of Boston!

January 18, 2022

We will absolutely work with Eric again. He made the entire process so enjoyable while being very professional. We felt like we were in great hands and would certainly recommend him to anyone. More

by Karak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ilchenko
Jan 20, 2022 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share this wonderful review! We're so glad you enjoyed working with Eric and we look forward to seeing you again next time here at Mercedes-Benz of Boston!

January 17, 2022

I have been a Herb Chambers dealership fan for years. Somerville Mecedes Benz takes my sales and service experience to a whole new level. My service advisor Erica, has treated me like family from day one More

by MTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Picardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Fadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Veloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Romero, William Oliveira
Jan 20, 2022 -

Mercedes-Benz of Boston responded

Thank you for being a Mercedes-Benz of Boston customer! We're so glad that Erica & the team continue to provide you with exceptional service and we look forward to seeing you at your next visit. Take care!

January 15, 2022

Overall it was a great experience. Very happy with the customer service and our sales rep Eric Ilchenko. More

by Ari
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ilchenko
Jan 18, 2022 -

Mercedes-Benz of Boston responded

Thank you for the great review! We're so glad you enjoyed working with Eric and we hope to see you again next time here at Mercedes-Benz of Boston!

January 15, 2022

One of the best experiences I’ve had buying a car. Eric was extremely helpful and knowledgeable. Great communication and went above and beyond to get my car to me earlier do to a change in my schedule. More

by gillbilly15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Ilchenko
Jan 19, 2022 -

Mercedes-Benz of Boston responded

Thank you for the excellent review! We're glad to hear that Eric took great care of you and we hope to see you again next time here at Mercedes-Benz of Boston!

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