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Mercedes-Benz of Boston
Somerville, MA
2,319 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,319 reviews
June 24, 2021
Super professional and quick and thorough. Truly a MB level service. level service. More
by RJ
Employees Worked With
June 23, 2021
Everyone was helpful, pleasant, and efficient. The job was completed and my car returned to me so that I didn’t have to fight the evening traffic.! Let me add courteous workers and convenient scheduling. was completed and my car returned to me so that I didn’t have to fight the evening traffic.! Let me add courteous workers and convenient scheduling. More
by Phyllcmeyer
Employees Worked With
June 23, 2021
Maintenance inspection done on time and interactions with dealer team was excellent. dealer team was excellent. More
by Prbergman7
Employees Worked With
June 20, 2021
Patrick is fantastic - I have worked with him for some years now and he is prompt and a pleasure to work with. I recommend him highly years now and he is prompt and a pleasure to work with. I recommend him highly More
by vivekf
June 19, 2021
The work on my E-350 was done efficiently and to perfection! The dealer associate Patrick Titshaw made the whole experience very pleasant and completely eliminated any stress that might have been as perfection! The dealer associate Patrick Titshaw made the whole experience very pleasant and completely eliminated any stress that might have been associated with extensive work on the car with his calm, reassuring and professional demeanor. Likewise, cashier Shannon Despres make the whole checkout/payment process a breeze and a most pleasant experience. I would highly recommend this dealership and, most especially, the people who work there for any service on any Mercedes! More
by thompson_don
June 19, 2021
The service adviser was really , really bad.Terrible experience, no communication, slow and incompetent service. Waited 3 days for diagnostic, much better going to the greasy guys on any gas station. experience, no communication, slow and incompetent service. Waited 3 days for diagnostic, much better going to the greasy guys on any gas station. More
by echapkanov
June 14, 2021
A very professional and efficient experience. My vehicle was ready, clean and the paperwork was organized and exactly what I had anticipated. It was an easy process. was ready, clean and the paperwork was organized and exactly what I had anticipated. It was an easy process. More
by Eric.cressman
June 12, 2021
Manny,The person that picks up and returns my car has always been of upmost courtesy He always arrives in a timely manner and is very pleasant Jimmy in the service department it’s also very Accom always been of upmost courtesy He always arrives in a timely manner and is very pleasant Jimmy in the service department it’s also very Accommodating helping to arrange my service date More
by go4adventures
June 12, 2021
Only complaint- I was not informed when my car was ready for pick up. I know because I arrived 4 hours later car was ready. for pick up. I know because I arrived 4 hours later car was ready. More
by MikeV83
Employees Worked With
Other Employees :
Kevin, loaner car was excellent!, Manuel Rodriguez
June 11, 2021
My car was dropped off at 7:30am and at 2:30 when I called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis More
by george.xerras
