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Mercedes-Benz of Boston

Somerville, MA

4.9
2,318 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,318 reviews

June 09, 2021

Jimmy was terrific. He is smart, attentive and courteous. He did exactly what he said in a timely manner. He stayed in touch and revived estimates. More

by Jsasso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Mercedes-Benz of Boston responded

We really appreciate you taking the time to leave Jimmy and the Mercedes-Benz of Boston team this awesome review, thank you!

June 08, 2021

Carlos Romero was great and responsive. He made the experience of buying a Mercedes-Benz grand and luxurious. My wife and I love our new car. More

by 401kman457
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Umer Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Romero
Jun 08, 2021 -

Mercedes-Benz of Boston responded

Congratulations on your new Mercedes-Benz! It's so great to hear you and your wife enjoyed visiting us for your purchase and rated Carlos five stars! Thank you for being a Mercedes-Benz of Boston customer!

June 07, 2021

Patrick is one of the best service advisors and I will not go to any others. He listens care for customers get me appointment right away if my car needs urgent care. He follows up the work etc he is too g More

by hbutaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

hbutaney responded

already responded see above

Jun 08, 2021 -

Mercedes-Benz of Boston responded

Thank you for the great rating and review! We're glad Patrick has provided such high-level care and helped you feel at ease! We'll see you at your next appointment! - Mercedes-Benz of Boston

June 05, 2021

I have been working with Rob Tinkham for the last 17 years and I would not change a thing. Rob is the best!!! His attention to detail is outstanding and he protects me in so many ways that I would not b More

by ealanislaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Mercedes-Benz of Boston responded

Thanks for the five-star rating and kind words! We are so glad Rob made this such a positive experience time and again and has earned your business! We'll see you next time! - Mercedes-Benz of Boston

June 03, 2021

Mike Robinson was super helpful when I brought my car in for service. He went above and beyond. He is always so nice and very communicative in all of his explanations. More

by Kevin_L
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Thank you for the five-star review, Kevin! We're so glad Mike and our team went above and beyond! We'll see you next time! - Mercedes-Benz of Boston

June 03, 2021

Patrick was amazing. Professional, courteous and polite. Answer all my questions. Report on the progress of service. I loving coming here. Beyond compare experience. 5 star More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Oliveira
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Thanks for the five-star rating, Gary! We're glad Patrick made this such a memorable experience and earned your praise! It means a lot to know we stepped up and gave you the best possible experience! - Mercedes-Benz of Boston

June 02, 2021

Called on Tuesday morning and made anAppointment for Called on Tuesday morning and made an Appointment for 10:30.Met with Patrick the service advisor and he was friendly and efficient as usual.I was More

by stanleyabrams52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Thank you for the five-star review! We're so glad Patrick made your experience so enjoyable and could take care of any concerns you had! We'll see you at your next service visit! - Mercedes-Benz of Boston

June 02, 2021

I am a long time client/customer of Mercedes Benz of Boston. Having purchased many cars from there, as well as having them serviced there over the years. The staff are always friendly, and knowledgeab More

by sem814
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Thank you for being a customer and for this awesome five-star review! It means so much to hear our team continues to provide a high level of care to you each time! We'll see you next time! - Mercedes-Benz of Boston

June 02, 2021

Albert and the rest of the crew at Mercedes-Benz Boston always provide outstanding service. I’ve been purchasing and servicing my vehicles there for 20 years and have always had good experiences. More

by Martin G.
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Martin, Thank you for your great five-star review! Hearing how Albert made your recent visit so enjoyable makes our day! We appreciate you being a Mercedes-Benz of Boston customer for all these years! We look forward to many more awesome experiences in the future!

May 30, 2021

Ronald was awesome and was beyond helpful in assisting with our new purchase. We couldn’t be happier with our experience with Roland. *5 stars** More

by Aqiyla Atherton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Mercedes-Benz of Boston responded

Congratulations on your new car, Aqiyla! It means so much to hear our team gave you such excellent care! Thank you for the five-star review and for being a Mercedes-Benz of Boston customer! Enjoy your new ride!

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