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Mercedes-Benz of Boston

Somerville, MA

4.9
2,319 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,319 reviews

April 21, 2021

Great dealership and great people at this location. Very easy and pleasant transaction for my GLB35 AMG. Sim in sales and AJ the general manager were both fantastic to talk to and very easy to deal with. More

by John5519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J Rana, Sophath Sim
Apr 22, 2021 -

Mercedes-Benz of Boston responded

John5519 - Congratulations on your new GLB! We're thrilled to hear that your experience with Sim and A.J. was seamless and easy - that's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! - Mercedes-Benz of Boston team

April 20, 2021

I had an excellent experience as a first time customer the entire experience from front to back was top notch easy in easy out and even did an extra add on on a last min request yup wo t get a complaint o More

by frederic.monia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Mercedes-Benz of Boston responded

It's so great to hear we've made your first experience at Mercedes-Benz of Boston worthy of five stars! Thanks for taking the time to leave us your review and for coming to see us!

April 19, 2021

Great service. Efficient. Courteous. Excellent and timely communication. Dealership is clean and very Covid safe. My go to dealership that never fails to impress. Highly recommend. More

by SAB in Boston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Mercedes-Benz of Boston responded

Thank you for choosing Mercedes-Benz of Boston, we appreciate your positive feedback!

April 18, 2021

I would recommend this dealership to anyone. Everybody was very helpful and answered every question without hesitation. Great staff !! I especially liked Chad the sales manager very down to earth. More

by Bonedog1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Mercedes-Benz of Boston responded

Thank you for the fantastic review! We appreciate your kind words about Chad and the rest of the team here at Mercedes-Benz of Boston and hope to see you again in the future. Take care!

April 17, 2021

A shoutout to Jimmy Maniatis for his flexible and down-to-earth approach. He was able to approach repairs with the level of transparency all service centers should adopt. More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Mercedes-Benz of Boston responded

Thanks for the awesome review, Andrew! We're pleased to hear that Jimmy was able to provide such a positive experience during your service visit and earned five stars! We appreciate your business and look forward to your next appointment! - Mercedes-Benz of Boston

April 17, 2021

Herb Chambers Mercedes Benz of Boston is outstanding. Customer service is AAA. Personnel could not be friendlier. And I mean ALL personnel! Easy to make appointments. My car is washed every time—- gra More

by dws99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Mercedes-Benz of Boston responded

Giving you a five-star service experience and a shiny clean car after is what we love most about our job! Thank you so much for the glowing review and rating! It's so important to us that you love your experience, and we are pleased to hear that's the case! We look forward to seeing you next time! - Mercedes-Benz of Boston

April 16, 2021

Albert never ceases to amaze me with his professional approach and ability to focus on your customer needs. His attention to details and transparent approach is very well appreciated More

by Tlyons.boston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Mercedes-Benz of Boston responded

This is such a wonderful review to see! Thanks so much for continuing to choose Albert and our team for your automotive needs! We're grateful to you for being our customer and part of the Mercedes-Benz of Boston family!

April 15, 2021

Although the service at this dealership is expensive, everyone I deal with is unfailingly polite helpful and friendly. It’s actually a pleasure to go in, despite the cost! More

by SGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Whitelaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murphy
Apr 15, 2021 -

Mercedes-Benz of Boston responded

We're glad to hear you appreciate our service! Thank you for being a Mercedes-Benz of Boston customer.

April 15, 2021

Patrick is extra ordinary helpful. Known him for 3 years around. Services is perfect. Very friendly and keep informed me the process of the service. More

by Winktung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Mercedes-Benz of Boston responded

We are so glad that Patrick and the Mercedes-Benz of Boston team could help serve you for the past 3 years! Thanks for this review.

Aug 31, 2021 -

Winktung responded

Patrick has demonstrated not once but all the times exceeded my expectations.

Dec 19, 2022 -

Winktung responded

Great job again by Patrick.

April 15, 2021

I have purchased at least 15 cars in my lifetime and I have purchased at least 15 cars in my lifetime and I’ve never been treated better than Mercedes Benz of Somerville. I can’t say enough about my ex More

by MTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Romero
Apr 16, 2021 -

Mercedes-Benz of Boston responded

We are so proud to hear that Mercedes-Benz of Boston has impressed you! Thank you for this very kind review.

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