Mercedes-Benz of Boston

Great Dealership I'm very satisfied with my recent purchasing experience at Mercedes-Benz of Boston. In particular, I enjoyed working with David Nhan, who was very hel I'm very satisfied with my recent purchasing experience at Mercedes-Benz of Boston. In particular, I enjoyed working with David Nhan, who was very helpful and knowledgable, and Fred Abban, who is a patient and expert vehicle guide. Chad and AJ strived to make sure that the financials worked out, too. My thanks to all. More

Expensive, slow, arrogant and condescending Overall, a very frustrating experience. I couldn’t get the transmission on my Smart Electric Drive out of Park. Also, the brake lights wouldn’t illu Overall, a very frustrating experience. I couldn’t get the transmission on my Smart Electric Drive out of Park. Also, the brake lights wouldn’t illuminate when the brake pedal was pressed. This was a very straightforward diagnosis – a bad brake switch. I couldn’t do the repair myself, so I had the car towed to Smart Center Boston (aka Herb Chambers’ Mercedes-Benz of Boston). I told them all of the symptoms and said I thought it was the brake switch. They were able to look at the car that afternoon. Forty-eight hours later after multiple phone calls and several non-sensical and contradictory replies from the service advisor, they said that after running all their diagnostics, they determined it was the brake switch (!). They charged me $135 to run the diagnostics. My regular mechanic (who I should have had the car taken to in the first place) gave me the same diagnosis in 15 seconds over the phone. The dealer had the car and I wasn’t sure I could drive it elsewhere because of the bad switch, so I decided to have them do the repair. They charged me $98 for the part (which is $35 or less from any other part source). Overall cost was $222 and 48+ hours in the shop. Anywhere else, this would have been a $100 repair including less than 30 minutes of labor. And they didn’t even provide their “complimentary” wash and vacuum. I recommend avoiding this dealer as they are either incompetent or dishonest. More

Great leasing experience Georgina was of great help when we picked our car. She is very kind, knowledgeable, respectful and welcoming. She helped us find the right car for us, Georgina was of great help when we picked our car. She is very kind, knowledgeable, respectful and welcoming. She helped us find the right car for us, caring about our needs instead of trying to sell us unnecessary features. I totally recommend you look for her when you visit this store. More

awesome service experience As usual, a great experience at Mercedes Boston. Easy to get an appointment; great loaner car and quality service for my E43. the Service Advisor (Mic As usual, a great experience at Mercedes Boston. Easy to get an appointment; great loaner car and quality service for my E43. the Service Advisor (Michael) was polite and very communicative. The car was washed and looked great upon pick up. A real quality operation. More

Delightful car purchase experience! This is a combined review for both my purchase and follow up service experience with MB of Boston. First up, these guys are awesome. Purchase: I bou This is a combined review for both my purchase and follow up service experience with MB of Boston. First up, these guys are awesome. Purchase: I bought my car (Night Black CLA250 4Matic) a year ago. Stephen Leung helped me with the purchase, along with Kris Ricupero. They were absolutely fantastic. They were willing to listen and answer all my questions, accommodate my requests and even give me the best deals overall. They were very well-informed and carry a tremendous amount of knowledge. Stephen has regularly followed up with over the last year, through phone calls, emails and text messages to do a welfare check on my car, my experience owning it and was always willing to step in if I had any issues. This was my first car I have ever owned in my life and these guys definitely made is a long-lasting, memorable experience. Thank you very much for that. Service: The car has been fantastic overall and its a dream to drive. My main service contacts here are Matt Stoddard and Jeremy Allyn (service shop manager - you guys should have an option to pick his name too, in the list below!). Matt and Jeremy have been wonderful. I have had a few minor niggles here and there from a year' worth of driving my heart out in this beautiful car but Matt and Jeremy have always been willing to listen and resolve them in the best way. They were/are so patient to listen to my questions, concerns. Mercedes Benz is a premium car maker with high emphasis on perfection and quality. I do tend to go overboard sometimes with wanting my car to the perfect out on the road. But Matt and Jeremy have been so helpful in not only resolving any minor issues but also educate me along the way. They do maintain the standards that Mercedes Benz has set out and its always nice to see them stay on top of everything. Now, after a year, whenever I go in for a service, I always specifically ask for Matt and Jeremy and I will continue to do so. This is not to say the others aren't good. I bet they are (as can be seen from other reviews). I just started off with Matt and Jeremy and decided to stick with them because of their professionalism, knowledge and willingness to do whatever it takes to make my car be perfect. To the manager of Mercedes Benz of Boston: Don't let go of any of your guys. Everyone I have interacted with have been wonderful (this includes the concierge people, valets, billing desk, parts...) and they are the ones who make your dealership stand out. So hang on to them and don't let them go. They make your dealership special and a place where I believe customers can have a wonderful experience overall, thanks to the professionalism, courtesy, expertise and warmth of your employees. More

Best car buying experience yet! Buying a car with Joel Javier was a pleasure. It couldn’t not have been easier. I am very happy with my new car. Joel Javier was extremely helpful and Buying a car with Joel Javier was a pleasure. It couldn’t not have been easier. I am very happy with my new car. Joel Javier was extremely helpful and explained everything we needed to know about the vehicle. We had an amazing test drive and we learned all about how to use the features in the car. The whole process was very quick and easy. More

Easy and efficient process It’s important to me that a dealer isn’t wasting my time... this dealership was wonderful at getting to the process .. excellent scheduling and effici It’s important to me that a dealer isn’t wasting my time... this dealership was wonderful at getting to the process .. excellent scheduling and efficient explanations More

Terrific Experience My overall experience with Mercedes Benz of Boston could not have been any better. Everyone was acceptionally professional, enthusiastic and knowledge My overall experience with Mercedes Benz of Boston could not have been any better. Everyone was acceptionally professional, enthusiastic and knowledgeable. It was a pleasure to work with David Nhan and would without hesitation recommend his expertise and knowledge to others More

Mercedes GLC 300 purchasing experience David Nhan Demonstrated the new GLC 300, we had a test drive and nothing was rushed. I took my time and felt comfortable during the whole experien David Nhan Demonstrated the new GLC 300, we had a test drive and nothing was rushed. I took my time and felt comfortable during the whole experience. We negotiated on price between my trade in and purchase price and found a common ground to move forward. More

Exellent Sales Service Max Wang was excellent and responsive to all my needs to make my purchase experince great at this delaership. I would highly recommned him without an Max Wang was excellent and responsive to all my needs to make my purchase experince great at this delaership. I would highly recommned him without any reservations!! Thanks again, Max! And also Jessica was very responsive and prompt to my online request for purcase price that made me visit this dealership. Thanks, Jessica! More