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Mercedes-Benz of Boston
Somerville, MA
2,308 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,308 reviews
October 05, 2017
exceptional customer service My husband and I originally started with another local Mercedes dealership and were not happy with the service. Fortunately we came across Rob Tinkham My husband and I originally started with another local Mercedes dealership and were not happy with the service. Fortunately we came across Rob Tinkham at Herb Chambers and have been with him for over 15 years. After two Maybachs and numerous s550s we still love Rob and the Mercedes brand. When I walk in the door its like visiting old friends, from Rob to Umer to Jeff Davis the GM, its an enjoyable experience. The whole process is executed expeditiously, we literally drove a Maybach off the showroom floor the same day. The knowledge and respect of the sales and service department as well as Matt the new car concierge is unbelievable. More
by debsullivan
September 27, 2017
Second time around I just purchased my 2nd vehicle from this dealership. I actually enjoy going there. They have customer service down and I love my new car. I actually I just purchased my 2nd vehicle from this dealership. I actually enjoy going there. They have customer service down and I love my new car. I actually did not love my 1st MB but they treated me so well that I had to look again. I LOVE my new MB. More
by Soleary
Employees Worked With
Skylar Caligaris
September 21, 2017
Georgina is an exceptional salesperson When it came time to re-lease another Mercedes at a different dealership, I was greatly disappointed with the service. My husband and I wasted about When it came time to re-lease another Mercedes at a different dealership, I was greatly disappointed with the service. My husband and I wasted about 4 hours on a beautiful Saturday afternoon trying to negotiate a deal. I mentioned to my friend how disappointed I was with the dealership and salesperson especially being a repeat customer. She immediately referred me to Georgina. After a brief phone conversation regarding what I was looking for, Georgina had options for me! The next day I went to the dealership and signed paperwork for my new E400. So easy without any headaches! More
by CherylA
Employees Worked With
Georgina Stavropoulos
September 16, 2017
High costs Let me start by saying that I have been a Mercedes customer since 2003. Although, I didn’t buy my first car at Mercedes of Boston, I brought it there Let me start by saying that I have been a Mercedes customer since 2003. Although, I didn’t buy my first car at Mercedes of Boston, I brought it there for service when I moved to the city. Later I bought CLK 350 there and finally did a lease of C350 coupe. Mercedes of Boston used to be high quality when it came to service and sales, but in the last few years it deteriorated significantly. When I got my lease there, I was not given details about the end of lease such as wear and tear on the car and a disposition fee that Mercedes charges when the car is returned without another purchase. Also I was unfortunate to make some optional purchases which increased my monthly payment. Well, buyers beware – I never leased before and paid more due to my lack of knowledge on the subject. The real issue with Mercedes of Boston showed up when my wife and I went there 4 months before the end of lease to buy a car. We were thinking of getting a certified pre-owned GLC 300 and sales consultant Jasper Abreu tried to push us to pre order a new GLC 300 (2018). He asked us to give a deposit for a car. When we asked to list all additional fees and write out the total price of the purchase, there was complete avoidance to do so. This was suspicious since when you are buying a new car, there are additional fees such as: Administrative Fee Transportation Fee Documentation Fee Any other possible fee that dealership might add. Not to mention tax and registration that all customers have to pay. When we asked to write it out for us, the response was – pay the deposit. Obviously, we left without buying. There were several emails exchanged later on and I asked to see the total price written out for me and every time I got a response back asking if we are ready to give a deposit without listing the total price. BTW we also went to other dealerships and every time sales consultant listed full price of the car including the fees. So this happened ONLY in Mercedes of Boston. Nobody would EVER risk buying something without knowing the full price. So that fact along appeared suspicious to us. Unfortunately, it wasn’t the end of the story. Three months later I brought the car to the dealership for end of lease pre-check. I was shown a scratch on the bumper driver’s side and told that it needs to be fixed. Scratch was very small, but it was a fair request so I asked their service dept. how much it will cost me. I was told $600. I called my insurance company and after it got involved, cost decreased to $350 immediately. So, same parts, same person, same service department, but I almost paid $600 instead of $350. Also I was told to replace all wheels (on a car that had ONLY 12K miles). Luckily, I had wheel and tire warranty, otherwise I would have owed $1,500. Upon returning the lease, I was astounded to find out that I still owe Mercedes money. Apparently, there was a disposition fee of $595, which I was NEVER told about when I signed the lease. Of course, the sales person that sold me that lease doesn’t work there anymore. It wasn’t enough that my monthly payment was over the roof due to all extra costs, they ripped me off even when I tried to end business with them. P.S. We bought 2017 Porsche Macan from Porsche of Nashua. More
by JohnM
Employees Worked With
Jasper Abreu
September 15, 2017
Consistently great service over the years I have been working with this dealership now for about 6 years and still haven't had a bad experience. From sales to service they have gone above and I have been working with this dealership now for about 6 years and still haven't had a bad experience. From sales to service they have gone above and beyond to ensure everything went smoothly. This time I had the pleasure of working with Jasper Abreu and the level of service has remained unchanged. Jasper was helpful and knowledgeable, but most importantly allowed me to make the decision I needed to make without pushing me into anything. I would recommend working with Jasper next time you are looking for a Mercedes. More
by Clos
Employees Worked With
Jasper Abreu
June 29, 2017
Stand by their word Dave made buying a MB a joyful experience. Was able to take advantage of the 30 day exchange program Herb Chambers offers and got a great deal on the Dave made buying a MB a joyful experience. Was able to take advantage of the 30 day exchange program Herb Chambers offers and got a great deal on the car I wanted. ThNks! Would definitely go back to Dave and this dealership because of the great customer service!! More
by Mikemalvesti
Employees Worked With
David Nhan
June 28, 2017
great service with Georgina! As a first-time car buyer, I visited a number of dealerships to make sure that I was getting the right deal and quality service. I also did a fair amo As a first-time car buyer, I visited a number of dealerships to make sure that I was getting the right deal and quality service. I also did a fair amount of homework online. I was pretty disappointed by the entire process until I met Georgina. She was incredibly genuine and transparent, while being patient as I asked questions about various models. Ultimately I found exactly what I was looking for and left the dealership a very satisfied customer. I'd strongly recommend Georgina, it was such a seamless process - she knows the models inside and out, and took all the stress out of the equation. More
by ettroy11
Employees Worked With
Georgina Stavropoulos
June 26, 2017
Outstanding communication, very knowledgeable with product I have purchased several new Mercedes Benz vehicles in the past but never from a Herb Chambers dealership. When I located the most recent Mercedes Ben I have purchased several new Mercedes Benz vehicles in the past but never from a Herb Chambers dealership. When I located the most recent Mercedes Benz that I was interested in buying, I called Mercedes Benz of Boston and they scheduled me an appointment to come in to test drive the vehicle. When I arrived to the dealership they had the vehicle out front as promised. With that being said a young lady approached me and introduced herself as Georgina a sales associate... I was a bit hesitant to deal with a young lady as I am a car guy and like to learn most of the options before purchasing. Let me just start by saying my first impression of Georgina was totally wrong. Georgina was by far the most knowledgeable sales consultant I have ever purchased a vehicle from, she answered each and every single question I had about the vehicle and totally blew me away with all her knowledge... she even taught me about several options I didn't even know about. Keep up the good work Georgina I will certainly be returning for my next Mercedes Benz purchase soon. More
by Carguy77
Employees Worked With
Georgina Stavropoulos
June 24, 2017
Satisfied Customer I was truly satisfied with the quality of service I received from Georgina while working with her. Going into the dealership I wasn't sure what type o I was truly satisfied with the quality of service I received from Georgina while working with her. Going into the dealership I wasn't sure what type of car I wanted, but she was proactive in searching for a reliable car with me and was quick to answer any questions I had. She was extremely professional and treated me with the utmost respect. Any time I have any questions or concerns about my car I know I can give Georgina a call. With that being said, Georgina is very trustworthy and I would highly recommend working with her. More
by Larry
Employees Worked With
Georgina Stavropoulos
June 23, 2017
Great Relationship 4 years ago I bought a car from Georgina and today I got an email from her checking in to see how everything is going with my car. It is so nice to kn 4 years ago I bought a car from Georgina and today I got an email from her checking in to see how everything is going with my car. It is so nice to know that after all this time she still cares about how I am and if I need anything with my car. This type of experience and long lasting relationship I have never had with anyone I bought a car from and it is really great to know she is always there if I need her. More
by AnnaBanana
Employees Worked With
Georgina Stavropoulos
