Mercedes-Benz of Boston

Ennio was fantastic. He went out of his way to show me the damage the pothole did to my tire and proceeded to make sure the back tire that also hit the pothole wasn't compromised and ordered me the tire I the damage the pothole did to my tire and proceeded to make sure the back tire that also hit the pothole wasn't compromised and ordered me the tire I needed and had it delivered the same day! Fantastic service! More

Best service experience I ever had. I was greeted promptly by a smiling employee who quickly took down my vitals then led me to the loaner car area (which was free because I was under warranty - a ni promptly by a smiling employee who quickly took down my vitals then led me to the loaner car area (which was free because I was under warranty - a nice surprise!) and I was given a newer year version of my own car - the only caveat to be sure to return it with the same amount of gasoline it had in it when I first borrowed it. I had a lot of work done (a lot of warranty work, but not all, however) and they were extremely good about not going over my budget - they actually called me when they got near my budget amount to ask about additional work (2 bent wheels that affected my car's handling) that they asked me if I wanted to fix (but this would put me about 4% over my budget, I was told) so I authorized it. Surprise, the final bill was LESS than what we had discussed over the telephone! This has NEVER happened to me in the car business before. I can not recommend them highly enough! More

This is the third time I have returned to buy a Mercedes at Herb Chambers in Somerville. Clearly, there are many choices out there, however this dealership's team of friendly, enthusiastic and informed staf at Herb Chambers in Somerville. Clearly, there are many choices out there, however this dealership's team of friendly, enthusiastic and informed staff have made that decision easy. I just recently purchased the CL550 - a dream car. The experience was made all the better because of the combined efforts of this team - special mention goes to Dennis Saint Aubain, an individual who cares very much about the happiness and satisfaction of his customers: me for one! More

From my perspective we live in a time where in a race to save, many have sacrificed the art of service. This is not and I suspect will never be true at Herb chambers. These folks are the best in taking care save, many have sacrificed the art of service. This is not and I suspect will never be true at Herb chambers. These folks are the best in taking care of me and my family. We currently own 5 separate cars from herb chambers. this is a trend which will continue. The folks I have mentioned here and many more at Chambers are the reason why... The folks specifically mentioned here would be welcomed in an orginization such as mine where customer service is the primary thing that matters. I can assure you that if chambers has been forced to make cutbacks as a result of this difficult economy, they did so in a way which would not effect customers. That is there deal.. Customers, Customers, customers... thank you all! Bob Watson More

this is my second car purchase from Chambers, both new vehicles. I have been a customer of theirs for over 20years. During that time all service was handled by Enio Rebolo, one of their service reps. In a vehicles. I have been a customer of theirs for over 20years. During that time all service was handled by Enio Rebolo, one of their service reps. In all the time I have workd with Enio I have found him to be helpful, concerned about properly taking care of my car, and insuring that I was always treated fairly and promptly. I could not imagine a working with any other service rep than Enio,I am always confident in his detailing of any problem, and am assured the work will be skillfully done and repair costs in line with the job and not inflated as I have heard from friends who utilize other dealerships. Chambers and Enio are tops with me. More

After purchasing several cars from Herb Chambers, we have a chance to say how pleased we are. Right from the minute we drive in. The men in lab coats are always ready to assist you with a friendly smile. Th a chance to say how pleased we are. Right from the minute we drive in. The men in lab coats are always ready to assist you with a friendly smile. The first question is the same " Where's Nathan ? " . Nathan has helped us from sales to service. He communicates everything to you. Makes visiting for service a pleasure. We can talk baseball or cars, we feel we came to visit a real friend ! When we call with a question....he calls you back !!! and that is HUGE in this day and age. We can't say enough about him. We have had similiar experiences with all the staff...service is always perfect ! ... and what about those apples! They are beauties ! Thank you for having Nathan there for us ! More

WE STARTED COMING TO CHAMBERS A FEW YEARS AGO AND WE HAVE APPREICIATED THE CUSTOMER SERVICE OF YOUR DEPART. IN OUR LAST VISIT I CANNOT SAY ENOUGH ABOUT NATHAN HAUGH AND HIS HELP WITH A RIDE WITH WHICH COR APPREICIATED THE CUSTOMER SERVICE OF YOUR DEPART. IN OUR LAST VISIT I CANNOT SAY ENOUGH ABOUT NATHAN HAUGH AND HIS HELP WITH A RIDE WITH WHICH CORRECT THE AUTOMOBLILES PERFORMANCE LIKE IT IS NEW AGAIN. THANK YOU NATHAN AND CHAMBERS MOTORS JAMES CORRADINO MICHELE MITCHELL CORRADINO More

I have been dealing with Chambers Mercedes in Somerville for a number of years. My service advisor, Nathan Haugh, has been there throughout the years. On a personal level, I have found my service experienc for a number of years. My service advisor, Nathan Haugh, has been there throughout the years. On a personal level, I have found my service experience and my buying experience to be customer friendly. I will continue to buy my vehicles there and have recommended family and friends to visit them and feel the individual customer experience. More

My wife and I have 2 MB cars, a C220 and a C240 wagon. The wagon was purchased at Herb Chambers motorcars. It was raining on Wednesday night, December 10, 2008 and I was away from my usual MB dealershi The wagon was purchased at Herb Chambers motorcars. It was raining on Wednesday night, December 10, 2008 and I was away from my usual MB dealership. I was driving the 1995 C220 with my two kids and the wiper began to only wipe intermittently, but very inconsistently. I was able to get to my daughter’s language lesson, but I was very concerned about getting home to Andover from Cambridge, MA. I tried to make adjustments with little success. I was able to drive with my son to HC motorcars. There, Nathan greeted me in the entry. I explained the situation and Nathan kindly told me he would have a technician work on it right away. It was around 6pm. At 6:20, Nathan gave me an update and he stated that he was concerned about the safety of me driving it. He offered a loaner car at that time, in the event progress couldn’t be made to restore the wiper to working condition. Just before it was time to pick my daughter up across town (6:40), Nathan reported to me that the wiper was working, but it would need a new wiper motor in the near future. The charges were very reasonable and I was extremely appreciative that he was able to get the thing fixed. I also appreciated the concern he had for me and my family. This was not the first time that I have felt this way about the Herb Chambers service experience! There is no doubt that my next car(s) will be purchased at a Herb Chambers dealership. More

I have always been treated professionally and with courtesy. Work done has been of the highest quailty. They have worked well with my warranty company. I feel "in good hands" because if my car is n courtesy. Work done has been of the highest quailty. They have worked well with my warranty company. I feel "in good hands" because if my car is not ready, a loaner will be made available. I am alway apprised of problems and given a reality based estimate. I get good (rapid) transportation to work when I drop off the car. Car is always washed and cleaned. They may cost a little bit more (but not much at all), but it is worth it becuase of the completeness of the service and lack of worry. More