Mercedes-Benz of Boston

I left an expensive pair of sunglasses in my car while waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they mus waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they must have fallen, but after I left and phoned back to say I was filing an insurance loss, she said that in the past change had been stolen from cars being serviced and while the employee responsible for those thefts had been fired, sunglasses had been taken from vehicles previously although "not recently." I do not hold the dealership responsible, per se, for the theft, but I do think consumers should know of this incident. More

This dealership advertises in the Sunday papers that they are different from other dealers and have a zero tolerance for shady behavior. The reality is the exact opposite. I have never felt more cheated are different from other dealers and have a zero tolerance for shady behavior. The reality is the exact opposite. I have never felt more cheated by a car dealership... they shake hands with you on a deal and then call the next day to say that a handshake means nothing and theyve changed their mind. After negotiating a purchase price and agreeing to do the lease at cost, they then quote a money factor that is well above the rate charged by every other dealer in the country (at first they deny it and then eventually give you the lower rate). They shorten leases by one month and demand the second payment within 5 days of the sale. They falsify the odometer statement by claiming the mileage is 15 but give it at delivery with 60+ miles on the clock. They promise the car will be ready the same day the paperwork is signed and then tell you the RMV guy went home and they cant do a thing... they stall delivery for days (bought a car Friday, finally got it Tuesday). They call you back the day after signing a lease and ask for another $500 to satisfy "Mercedez Benz Finance" The sales force generally has no prior sales experience and while they try and make you feel like their friend they are also incompetent due to lack of training (e.g., not knowing there are recalls on car, telling you one day that an option cant be residualized then telling you the next it can) The only positive is they have plenty of stock. More

This is my second post about the service advisor Bill Roust. Previously, I posted that this guy was rude, tried to prove that I was lying. In addition, I found that this guy works with some mechan Roust. Previously, I posted that this guy was rude, tried to prove that I was lying. In addition, I found that this guy works with some mechanics to rob customers’ money. They recorded that I needed new A/C compressor and estimated the cost to be $1400. (They gave this estimate at my second visit there due to A/C problem.). Just because of the rudeness of Bill Roust, I declined the job and went to other dealer. At other MB dealer, the A/C was repaired without replacing the compressor at much lower price - they replaced some wiring -. After the repair, the A/C worked well for the whole summer. More

When I went to buy my car, this people were overly friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if you are asking them a favor. They are so low class and unfriendly, with few exceptions. I have my car in for service at least once a month. They never fix the problem properly and they take forever. They fixed a part for me and they never even asked me if the price was okay with me. I had no other option but to pay. The worst people are the hispanic guy who is in the mornings receiving the cars, Enio Rebolo and a guy called Jim Mesino. They never give updates on your car, and they give you attitude. Because of this dealership crappy service and the bad quality of my SL 500 and my E 500, I would never buy a MB again. More

I found literally tens of dealers around Boston Area to get my Audi A6 2.7T, this place is the place to go!!<br>Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable deale get my Audi A6 2.7T, this place is the place to go!!<br>Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable dealer, who knew his cars inside and out, and he even picked me up at my place to go to the Herb Chambers-Benz place not just once but 3 times!!! (1 for test drive, 2 for paper work, and 3 for picking up the car)<br>He called the original AUDI dealershop to make sure the car had no problem and showed me evidence. <br>As for the price of the car, it was THE BEST deal I could get in the US. I DID spend ridiculous amout of time online and going through newspapers to find the best car, and this was it! It was FULLY optioned and it was the BEST price of all. He was STILL willing to negotiate the price, and yes, he did give me another 500$ down the price. <br>This man is the one you should all talk to! I highly recommend Al Henriques! Don't give me wrong. I don't get paid to write this, and I don't even know if he will ever look at this comment that I write. <br>I am simply recommending him because I had such a good deal and it was a very pleasant experience!!!<br><br>Al Henriques<br>Telephone number: (617) 666-4100<br>Cellular phone: (617) 710-2699<br>Email address: ahenriques@herbchambers.com <br> More

I found literally tens of dealers around Boston Area to get my Audi A6 2.7T, this place is the place to go!!<br>Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable dea get my Audi A6 2.7T, this place is the place to go!!<br>Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable dealer, who knew his cars inside and out, and he even picked me up at my place to go to the Herb Chambers-Benz place not just once but 3 times!!! (1 for test drive, 2 for paper work, and 3 for picking up the car)<br>He called the original AUDI dealershop to make sure the car had no problem and showed me evidence. <br>As for the price of the car, it was THE BEST deal I could get in the US. I DID spend ridiculous amout of time online and going through newspapers to find the best car, and this was it! It was FULLY optioned and it was the BEST price of all. He was STILL willing to negotiate the price, and yes, he did give me another 500$ down the price. <br>This man is the one you should all talk to! I highly recommend Al Henriques! Don't give me wrong. I don't get paid to write this, and I don't even know if he will ever look at this comment that I write. <br>I am simply recommending him because I had such a good deal and it was a very pleasant experience!!!<br><br>Al Henriques<br>Telephone number: (617) 666-4100<br>Cellular phone: (617) 710-2699<br>Email address: ahenriques@herbchambers.com <br> More

Bill's attitude: "You(customer) are a fool, I know cars very well."<br>He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matte cars very well."<br>He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matter he was very agressive, and he insisted that I was lying though I was not. He never said sorry. He maintained impolite, look-down-upon kind of attitude.<br>Only 2 hours plus a little job was done during 4 days. <br><br>Bill seems have a tendency to become aggressive and to believe that customers are fool and are lying while he himself knows everything. A couple of months ago, I called Chambers Motorcars for some question about service and got a fax containing list of jobs for lubrication service and maintenance service, and usual prices for such services. Throttle linkage lubrication was not on the faxed list, while it is on my Maintenance Booklet, which was published by Mercedes. So I called Chambers Motorcars again and asked about that. It was Bill who answered my phone that time. Bill suddenly yelled, “Who sent you that? We do not send it!” I do not think she sent me something that should not be sent. Similar content is on the web page accessible from www.herbchambers.com. Did Bill think that it was a lie that I got such fax from Chambers Motorcars? Is it an insult to ask about maintenance job to a service advisor? I do not understand why Bill asked such question, and why he was so aggressive in asking that question.<br><br>Beside rudeness, Bill should be more modest about what he knows. It was long time ago. I asked Bill to siphon off some brake fluid. It was completely full in the brake fluid reservoir, above max mark. It was not due to overheating because the car was just brought from parking place upstairs. He refused my request saying that it was OK. He had the right to refuse siphoning job for some reason, but I wondered whether it was really OK. I also called 1-800-FOR-MERCEDES, gave my VIN, and had a technician answer my question. A technician called me and said Bill was wrong. More