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Mercedes-Benz of Boston
Somerville, MA
2,336 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,336 reviews
May 08, 2023
Good service with details report for car inspection. Primary problem was addressed and fixed meeting all specs Primary problem was addressed and fixed meeting all specs More
by laijxcar
Employees Worked With
May 08, 2023
Schneider is an excellent service associate providing helping information in a friendly manner. Erika was always helpful as well. helping information in a friendly manner. Erika was always helpful as well. More
by cpthoms
May 07, 2023
They pay attention to the details and explain each item clearly. Everyone seems to be trying the best for answering my questions or meeting my requests. Jimmy is the best! clearly. Everyone seems to be trying the best for answering my questions or meeting my requests. Jimmy is the best! More
by Jack
Employees Worked With
May 04, 2023
Best management best employees and mechanics, easy to schedule an appointment and service is fast schedule an appointment and service is fast More
by safetoboni
May 01, 2023
Jimmy is the best! And everyone I come in contact with treats me as if I am their only customer And everyone I come in contact with treats me as if I am their only customer More
by Pburkeh
Employees Worked With
May 01, 2023
Mike in service was the most helpful . I bought my call 2 weeks before and had a flat tire. He stayed late to help me and my car was ready in 2 hours. I will be asking for him to help me I bought my call 2 weeks before and had a flat tire. He stayed late to help me and my car was ready in 2 hours. I will be asking for him to help me next time. Too bad I can not remember his last name More
by lameh
Employees Worked With
April 30, 2023
Jimmie and crew have been consistently fantastic to work with. Prompt, professional, frlendly, and inn my experience have gone out of their way to accommodate / problem solve to make clients happy. Seems a with. Prompt, professional, frlendly, and inn my experience have gone out of their way to accommodate / problem solve to make clients happy. Seems a culture there - the guys in thr loaner office, women at front desk, even a Mechanic walking across the garage looked me in the eye to say hello and to have a good day. The entire place is spotless, comfortable and spacious. I am also in the high-end customer service/sales industry and have a very high bar for what exceptional service looks like and this dealership exemplifies what I’d call A+ service. I’ve already recommended it to others k owing they’ll have the same experience. More
by Mary
Employees Worked With
April 30, 2023
As always, excellent customer service. Have been buying cars from them for many years, and always satisfied. Have been buying cars from them for many years, and always satisfied. More
by corvis_us
April 29, 2023
As usual, service was great as the dealership was able to identify issues and fix my car on a timely basis. identify issues and fix my car on a timely basis. More
by bhorgan2000
April 29, 2023
Dealership is great up until they have your money. After that, all down hill. They do not deliver on promised time frames. They make false statements to get you back in then offer their “apologies” wh After that, all down hill. They do not deliver on promised time frames. They make false statements to get you back in then offer their “apologies” when you call them on it. Incredibly inconvenient location and they do nothing to help make up for that. More
by Benz CSL
Employees Worked With
