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Mercedes-Benz of Boston
Somerville, MA
2,369 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,369 reviews
October 24, 2022
I have been dealing with this dealership for about 30 years. They employ some of the most professional people I have dealt with in the automotive industry. Of particular mention is Patrick Titshaw. Patri years. They employ some of the most professional people I have dealt with in the automotive industry. Of particular mention is Patrick Titshaw. Patrick is the service advisor who handles my Mercedes GLE 43 as well as repair work on Monday 38 year old Mercedes SL. He is a true professional and is what makes me return to this dealership for maintenance and repair of both of my Mercedes vehicles. More
by Gary.pappas2011
October 22, 2022
Good service, courteous staff, always on time, nice facilities, great hours. Highly recommend without reservations! facilities, great hours. Highly recommend without reservations! More
by christianlaga
October 18, 2022
Service was great and completed on time as promised. I definitely will return for future service 👍🏽 I definitely will return for future service 👍🏽 More
by Lilyangarrison
Employees Worked With
October 17, 2022
I am a first time Mercedes owner and I can’t believe I didn’t buy one sooner. The car is great but the service is outstanding! Best I’ve ever had. Erica, my service advisor is incredibly skilled when it didn’t buy one sooner. The car is great but the service is outstanding! Best I’ve ever had. Erica, my service advisor is incredibly skilled when it comes to presenting what needs to be done and what the process is going to be. If all service advisers are like her, they’ll have zero customers buying another brands More
by MTD
October 15, 2022
Patrick is my go-to service rep. I am always impressed with his knowledge and the care he provides for my car. Always grateful for his commitment to excellence. I am always impressed with his knowledge and the care he provides for my car. Always grateful for his commitment to excellence. More
by Paul with the C 230
Employees Worked With
October 13, 2022
Knowledgeable service managers, easy to get appts and efficient customer service at Mercedes prices, unfortunately efficient customer service at Mercedes prices, unfortunately More
by leepiano
Employees Worked With
October 12, 2022
Patrick was phenomenal- keeping me up to date and helping me solve problems with RMV, inspection etc! Great and efficient support. Thank you! me solve problems with RMV, inspection etc! Great and efficient support. Thank you! More
by Gingergpersonal
Employees Worked With
October 11, 2022
Great sales service and support. I had a Wonderful experience no issues at all. Sales was great I had a Wonderful experience no issues at all. Sales was great More
by Traverso
Employees Worked With
October 11, 2022
Experience is good. Reply to messages quickly and always give the updates on time. Will come again for my next car. Reply to messages quickly and always give the updates on time. Will come again for my next car. More
by RW
Employees Worked With
October 11, 2022
Great customer service. Mike Robinson is a very nice person. He was very patient and explained to me about what needed to repair Mike Robinson is a very nice person. He was very patient and explained to me about what needed to repair More
by bguan
Employees Worked With
