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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
870 Reviews

870 Reviews of Mercedes-Benz of Boston - Service Center

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December 02, 2024

Great service. Jimmy was awesome! Always treated first class. They are quick, accurate and detailed oriented! More

by Cfischer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Mercedes-Benz of Boston responded

Thank you for the fantastic feedback! We're delighted to hear that Jimmy and our team at Mercedes-Benz of Boston provided first-class service. We appreciate your support and look forward to serving you again in the future!

December 01, 2024

Very helpful dealership they completed warranty work in a timely manner and got me into a loaner vehicle while they performed the work. More

by Pico2603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear that our team at Mercedes-Benz of Boston provided you with efficient service and a loaner vehicle during your warranty work. Thank you for choosing us, and we look forward to assisting you again in the future!

November 30, 2024

Attentive to detail and ensures customer satisfaction. Facility is clean and all if the employees are friendly. More

by Georgetsg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Mercedes-Benz of Boston responded

Hi Georgetsg, thank you for highlighting the attentive service and friendly atmosphere at Mercedes-Benz of Boston. We're delighted to know our team made a positive impression on your visit! Have a great ride!

November 30, 2024

Albert was phenomenal, as usual, and he is the main reason that I use Mercedes-Benz of Boston. The way he treats me is second to none, and I always leave incredibly satisfied and happy. Albert is a sta More

by normang212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Mercedes-Benz of Boston responded

Thank you for sharing your experience with Albert and the team at Mercedes-Benz of Boston! We're delighted to know that his exceptional service keeps you coming back. Your satisfaction is our priority, and we appreciate your kind words!

November 27, 2024

Customer service at its 👌 best. Thank you guys at mercedes benz Schneider was excellent thank you More

by Simotunes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kashif Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Mercedes-Benz of Boston responded

Thank you for your kind comments about Schneider & the team here at Mercedes-Benz of Boston! We look forward to serving you again in the future!

November 27, 2024

I have had my Smart Car serviced at Mercedes-Benz of Boston for 16 years. All service visits have been proficient and courteous. As the car gets older, some of the repairs become more extensive. The More

by hugh_fortwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Mercedes-Benz of Boston responded

Hugh, thank you for trusting Mercedes-Benz of Boston with your Smart Car's service needs over the years! We're delighted to hear that our team has consistently provided proficient and courteous care. We appreciate your loyalty and look forward to continuing to serve you in the future!

November 24, 2024

Great service and always with a smile. ALL Employees, kind, and courteous! A pleasure to deal with… More

by manfra3738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear that you had such a positive experience with our team at Mercedes-Benz of Boston! Thank you for the kind words, and we look forward to serving you again in the future.

November 20, 2024

My experience with Herb Chamber dealers has been consistently satisfying from Audi to Mercedes. Buying my AMG from Robert here was smooth. However, I always emphasize that post-purchase, your relati More

by Ennio Carboni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Mercedes-Benz of Boston responded

Ennio, we're delighted to hear about your positive experiences with Robert and Albert at Mercedes-Benz of Boston. It's great to know our team continues to meet your expectations. Thank you for recommending us!

November 19, 2024

The service team was accommodating and very helpful in diagnosing the problem to my car. The car was ready late and they also let me keep my loaner car for an extra day. More

by abc9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Mercedes-Benz of Boston responded

We're glad to hear that our service team at Mercedes-Benz of Boston was able to assist you effectively and accommodate your needs. Thank you for sharing your experience, and we appreciate your understanding regarding the timing!

November 18, 2024

Helpful on the phone and in person. Good information on our repair. We will be back! More

by jplassmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Mercedes-Benz of Boston responded

We're so glad our Mercedes-Benz of Boston team could provide such helpful assistance! Thanks so much for the review. We look forward to serving you again in the future!

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