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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
909 Reviews

909 Reviews of Mercedes-Benz of Boston - Service Center

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February 01, 2025

Service department was very helpful in addressing our needs , very professional and communicative in all areas More

by Clarkecharlestown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that our service department at Mercedes-Benz of Boston was able to meet your needs with professionalism and clear communication. Thank you for sharing your experience!

January 30, 2025

Best experience I have had in a dealership in more than 40 + years. Sales and service have been exceptional. Schneider has been more helpful in the short time I’ve been a customer at the dealership than More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richie Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Mercedes-Benz of Boston responded

John, we're delighted to hear that Schneider and the team at Mercedes-Benz of Boston have provided you with such exceptional service. Thank you for sharing your experience!

January 29, 2025

This dealership is a first class operation from top to bottom…..exceptionally professional yet cordial ! More

by vinferrara1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wetzonis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murphy
Jan 29, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that you found Mercedes-Benz of Boston to be a first-class operation! Thank you for the kind words, and we look forward to serving you again in the future.

January 26, 2025

set up an appointment I was able to see Patrick he was able to help me get my car back in track. He is very professional and here to help…. More

by Shmide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Mercedes-Benz of Boston responded

Shmide, we're delighted to hear that Patrick provided you with professional assistance at Mercedes-Benz of Boston. Thanks for sharing your experience!

January 26, 2025

Impeccable work and service and communication Michael in service department and Andy in sales department, does a great job!!! More

by Diego Molina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Mercedes-Benz of Boston responded

Diego, thank you for recognizing Michael and Andy's efforts at Mercedes-Benz of Boston! We're delighted to hear about your positive experience with our team.

January 26, 2025

Michael Robinson is fantastic! He helped solve my problems quickly- much appreciated .. This is all I can write right now More

by ljonesksg04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that Michael provided you with fantastic service at Mercedes-Benz of Boston! Thank you for sharing your experience, and please don't hesitate to reach out if there's anything else we can do for you!

January 26, 2025

Very nice. Did a great job, got me a loaner car on the fly. Fixed recall items and routine service. Expensive but not unexpected. More

by KMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ramsingh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Mercedes-Benz of Boston responded

Thank you for sharing your experience with us at Mercedes-Benz of Boston! We're glad to hear our team provided prompt service and got you a loaner car. We're here if you need anything else in the future!

January 25, 2025

Very attentive and easy to talk to. Service writer kept he informed of all issues and did not have high pressure sales tactics. Good job. More

by Pdgm90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that our team at Mercedes-Benz of Boston provided attentive service without any pressure. Thank you for the positive feedback, and we're here whenever you need us!

January 25, 2025

Jimmy always been helpful every time giving excellentt customer service and good advice Thank you to Jimmy and all people working there More

by Benamghar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jemmy
Jan 27, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that Jimmy and the team at Mercedes-Benz of Boston have consistently provided you with excellent service. Thank you for sharing your experience!

January 24, 2025

Very timely and courteous service. Albert service manager is terrific and has always exceeded expectations. More

by Tnbyrne
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that Albert and our team at Mercedes-Benz of Boston provided you with prompt and courteous service. Thank you for sharing your experience! Safe travels!

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