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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
870 Reviews
Call Service Center (617) 666-4100

870 Reviews of Mercedes-Benz of Boston - Service Center

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February 04, 2024

Everything was professional. Nothing else to add!! Everyone was helpful. This 16 word minimum is a PAIN!!! More

by mapp705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Boston responded

We appreciate your feedback and are glad to know you found our team at Mercedes-Benz of Boston professional and helpful. We look forward to serving you again! Safe travels!

February 04, 2024

Visited for routine maintenance. Treated great by all and work was complete faster than expected. Always a good customer experience. More

by Klroberts813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Boston responded

We're glad to know that your routine maintenance visit at Mercedes-Benz of Boston was a positive one and faster than expected. We look forward to serving you again! Have a great ride!

February 03, 2024

Schneider was very helpful. The communication was good, wetting was explained well. Nice showroom Thank you More

by deputyhallinan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Boston responded

We're glad to know Schneider was able to assist you effectively at Mercedes-Benz of Boston. We appreciate your feedback about our communication and showroom! Safe travels!

February 02, 2024

Everyone is helpful and patient with you . its a friendly and calm atmosphere. Love the service guys! More

by susanspaulding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Mercedes-Benz of Boston responded

We're so glad to know you enjoyed the friendly and calm atmosphere here at Mercedes-Benz of Boston. Our team is always ready to help! Thanks for your kind words about our service guys, we appreciate it!

February 01, 2024

We’ve always had a good experience with this dealership . They are thorough and professional More

by marlo1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider
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Feb 01, 2024 -

Mercedes-Benz of Boston responded

Thanks so much for being part of our Mercedes-Benz of Boston family, Marlo! We look forward to serving you for many years to come!

February 01, 2024

The service was exactly what was requested. The staff completed a complex diagnosis and performed the needed work keeping me informed at each step in the process. The car took some time to diag More

by Ridr001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Mercedes-Benz of Boston responded

We're glad to know that our team at Mercedes-Benz of Boston was able to assist you! Thanks for your patience during the diagnosis, we hope you won't hesitate to reach out if we can be of service again in the future!

January 31, 2024

Quick and convenient service. Matt was super helpful and efficient. I would recommend anyone who have MB to service here More

by forro1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Mercedes-Benz of Boston responded

We're glad to know you found our service at Mercedes-Benz of Boston quick and convenient! Thanks for the shout-out to Matt, we'll be sure he gets your praise. We appreciate your recommendation and look forward to serving you again in the future!

January 26, 2024

Once again, Patrick Titshaw of Mercedes Benz of Boston shows how much he cares about my car. I always feel I'm in good hands with everyone in the service department. More

by Paul with the C 230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Mercedes-Benz of Boston responded

Paul, thank you for the 5-star rating! We're great to know that Patrick and our service team at Mercedes-Benz of Boston have consistently provided you with excellent care. We look forward to serving you again! Safe travels!

January 26, 2024

Great service as expected. Patrick keeps an eye out and manages the process well throughout. More

by Michael
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Mercedes-Benz of Boston responded

All of us at Mercedes-Benz of Boston are happy to see this wonderful feedback! Thank you, Michael!

January 24, 2024

Albert and team are always professional and courteous. They keep us well informed throughout the service process More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Mercedes-Benz of Boston responded

We're glad to know that our team at Mercedes-Benz of Boston provided you with professional and courteous service. We always aim to keep our customers well-informed throughout the process. Thanks for your feedback!

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