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Mercedes-Benz of Boston - Service Center
Somerville, MA
857 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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857 Reviews of Mercedes-Benz of Boston - Service Center
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January 20, 2024
Patrick Titshaw is an asset to the Mercedes-Benz of Boston team! Over the past 8+ years Patrick has always provided First-Class service when I call to schedule, call for any questions and when bringing Boston team! Over the past 8+ years Patrick has always provided First-Class service when I call to schedule, call for any questions and when bringing my clients vehicles in for them. - Bob More
by Happy client
Employees Worked With
January 17, 2024
My Service Advisor is the best. Great relationship with a person that cares. Tries to minimize cost where he can and has a good knowledge of the historical breakpoints on my GLE Great relationship with a person that cares. Tries to minimize cost where he can and has a good knowledge of the historical breakpoints on my GLE350, that allows him to say, do this or do that. Mercedes is expensive to service anyway, but Jimmy always knows how to economize the best. More
by dneuman1
Employees Worked With
January 17, 2024
Always have a good track record with this Mercedes-Benz location. Never had an issue with their services or prices! location. Never had an issue with their services or prices! More
by jean.fuentes0
January 15, 2024
Good knowledge and explanation of options from the service department. They communicated clearly and throughout the process. service department. They communicated clearly and throughout the process. More
by Talkjohn
January 13, 2024
Best service in Boston, good costumer service fast and clean. I take both of my vehicles there and I always been happy clean. I take both of my vehicles there and I always been happy More
by safetoboni
January 13, 2024
Jimmy is the best service representative ever! He takes all the thought, and worry out of getting your car serviced. Manny picks up and delivers your car with the Atmos care. A wonderful experien He takes all the thought, and worry out of getting your car serviced. Manny picks up and delivers your car with the Atmos care. A wonderful experience.. More
by Debra
January 12, 2024
Bertrand was very pleasant and informative. Buying a car can be dreadful but this was painless and quite nice. Paulo the finance guy was very efficient and just as pleasant - I would have drink Buying a car can be dreadful but this was painless and quite nice. Paulo the finance guy was very efficient and just as pleasant - I would have drinks with these guys. They took care of all of our concerns small and large. I am confident that HC will be there in the event that I need help. I honestly can’t believe what a pleasant, painless experience I experienced. I feel happy and solid about my choice with HBC Somerville No attitude just service with a smile. Thanks so much - I did not even mind parting with my money! Well maybe just a little. And that doesn’t happen much. Thank you Bertrand! More
by emcrowley1980
January 09, 2024
Michael Robinson always provides the best customer service. It’s a pleasure to work with him. service. It’s a pleasure to work with him. More
by Justinis1
Employees Worked With
January 07, 2024
Fast and friendly the staff was amazing I had my kids there and they make sure they were happy waiting on my car there and they make sure they were happy waiting on my car More
by petromalcolm
December 31, 2023
Excellent customer service: Staff are consummate professionals who take pride in what they do, very attentive and willing to go the extra miles to ensure your car is well cared for and they stand by professionals who take pride in what they do, very attentive and willing to go the extra miles to ensure your car is well cared for and they stand by their work. Their level of professionalism is second to none. I get wowed each time I go in for service and for these reasons I'm never going anywhere else to have my car worked on. Thank You, Mike R! Keep up the good work, my friend! Happy holidays and Happy New Year all! More
by reggienuRy1
