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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
869 Reviews

869 Reviews of Mercedes-Benz of Boston - Service Center

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July 21, 2023

Albert Berisha’s professionalism, technical expertise, on-time delivery of assignments and honesty in working with his clients make him the backbone of Mercedes Benz of Boston’s service department. My fam More

by TGF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Mercedes-Benz of Boston responded

Thank you for the kind words and positive review! We're glad to hear that Albert has provided excellent service and taken care of your Mercedes-Benz. We appreciate your loyalty, and we'll be sure to pass along your feedback to our management team. Have a great day!

Sep 04, 2023 -

TGF responded

If there is one word to summarize our relationship with Albert, as a manager and as a person, it is t r u s t . This kind of rapport does not come overnight. Time and again Albert delivered beyond expectations a n d is a very pleasant person to work with. Best regards TGF

July 21, 2023

The service center is always very clean and efficient I want to give a shout out to Albert Berisha, always polite , attentive, knowledgeable He seems to understand what the issues are with my car. Always m More

by pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Mercedes-Benz of Boston responded

Thank you for the positive review, Pat! We're pleased to hear that Albert provided excellent service and made sure your car was ready when you needed it. We appreciate your loyalty to Mercedes-Benz of Boston and look forward to serving you in the future!

July 20, 2023

The whole team was awesome. Matt, Sharon and the Valet supervisor. Very accommodating and friendly. More

by Willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Mercedes-Benz of Boston responded

Hey Willie, thank you for the great review! We're delighted to hear that Matt, Sharon, and our team provided you with exceptional service during your visit. We'll see you next time at Mercedes-Benz of Boston!

July 20, 2023

Mike (Michael Robinson @ Mercedes-Benz of Boston) is knowledgeable, identifies issues and explains in detail, prioritizes the problems which makes it easy for decisions for next steps. Gives good honest More

by Nirjhar Chatterjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Nirjhar Chatterjee responded

Thank you engineers @Mercedes-Benz of Boston for your Service.

Jul 20, 2023 -

Nirjhar Chatterjee responded

Thank you engineers & Mike @Mercedes-Benz of Boston for your Service.

July 16, 2023

Efficient. They have very attentive employees. They are out to make the car experience as pleasant and quick as possible. More

by Leipzig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Mercedes-Benz of Boston responded

We appreciate your kind words and hope to see you again in the future. Have a great day! - The Mercedes-Benz of Boston Team

July 11, 2023

Great dealership top notch workers great customer service I wouldn’t go anywhere else Boston Mercedes in Somerville is the best and a big thank you to Gil and Albert they are the best More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Mercedes-Benz of Boston responded

Hey Michelle, thank you for the kind words! We're happy to hear that Gil and Albert provided a top-notch service experience to you. We appreciate your support and hope to see you again at Mercedes-Benz of Boston!

July 11, 2023

Convenient location, knowledgeable staff, clean loaner cars, Friendly service people. Piece of mind that my car will be serviced correctly. More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Mercedes-Benz of Boston responded

Thank you for the review! We're glad to hear that our convenient location and friendly staff made your experience at Mercedes-Benz of Boston a positive one. We appreciate your business and hope to see you again in the future! We'll see you next time!

July 08, 2023

Always very responsive whenever an out of regular service cycle develops. These and regular service intervals easy to schedule. I have always found the work thorough and reasonably priced. More

by Sjricci
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Mercedes-Benz of Boston responded

Thank you for the positive review! We're glad to hear that our team at Mercedes-Benz of Boston has been responsive and accommodating. We appreciate your business and look forward to serving you again in the future!

July 07, 2023

Easy to schedule an appointment. My Service Advisor Michael Robinson was fabulous. He did a great job managing the service area and handling request from many customers! I appreciat More

by MsCatinboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Mercedes-Benz of Boston responded

Thank you for the wonderful review! We're so glad to hear that Michael provided excellent service and took care of all your needs. We appreciate your business and hope to see you again at Mercedes-Benz of Boston!

July 04, 2023

They done great job to my car. They are very friendly. I recommended 🤩 all the employees treat me with a bright smile ☺️ More

by ailenedasilva2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Mercedes-Benz of Boston responded

Thank you for the positive review! We're happy to hear that our team at Mercedes-Benz of Boston provided excellent service and treated you with a friendly attitude. Your recommendation means a lot to us! Have a wonderful ride!

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