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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
890 Reviews
Call Service Center (617) 666-4100

890 Reviews of Mercedes-Benz of Boston - Service Center

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July 04, 2023

They done great job to my car. They are very friendly. I recommended 🤩 all the employees treat me with a bright smile ☺️ More

by ailenedasilva2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Mercedes-Benz of Boston responded

Thank you for the positive review! We're happy to hear that our team at Mercedes-Benz of Boston provided excellent service and treated you with a friendly attitude. Your recommendation means a lot to us! Have a wonderful ride!

July 01, 2023

Jimmy the service rep took good care of me went above in beyond got the car back in no time looking forward to coming back here for the next service when it’s time due great dealerships I recommend people t More

by donyajohnson0719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Mercedes-Benz of Boston responded

Thank you for the great review, Donya! We're so glad to hear that Jimmy took such excellent care of you. We appreciate your recommendation and look forward to seeing you again at Mercedes-Benz of Boston. Have a wonderful day!

June 29, 2023

What a great experience having new tires put on my car. Fast and easy! Thank you! More

by dboulanger
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2023 -

Mercedes-Benz of Boston responded

Thank you for the 5-star review! We're glad to know you had a seamless service experience with our team Mercedes-Benz of Boston. We'll see you on your next visit! Safe travels!

June 29, 2023

Great service and quick to solve the problem. I like to say Thank you, good job. More

by Cherry02148
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2023 -

Mercedes-Benz of Boston responded

We really appreciate you taking the time to leave Mercedes-Benz of Boston this awesome review, thank you!

June 29, 2023

Service was timely, efficient and professional! Details explained and both bringing and getting car from service done in a very efficient manner More

by Asinskey
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2023 -

Mercedes-Benz of Boston responded

Thank you for the great review! We're glad to hear that your service experience at Mercedes-Benz of Boston was timely, efficient, and professional. Our team is dedicated to providing excellent customer service from start to finish. Drive safely, and we hope to see you again in the future!

June 28, 2023

Erika is awesome to work with and has been great with our Sprinter van repairs. More

by dunloggin2000
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2023 -

Mercedes-Benz of Boston responded

Thank you for your feedback! We're thrilled to hear that you've had a positive experience working with Erika for your Sprinter van repairs at Mercedes-Benz of Boston. She's a valuable member of our team and takes great pride in delivering excellent service to our customers. We appreciate your trust in us and look forward to assisting you with any future automotive needs.

June 27, 2023

Came in for an oil change and inspection sticker with out an appointment. The waiting didn't seem to take that long. More

by johndulock
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murphy
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Jul 03, 2023 -

Mercedes-Benz of Boston responded

John, thank you for choosing Mercedes-Benz of Boston for your oil change and inspection sticker. We're glad to hear that the wait time was reasonable. If you have any other automotive needs in the future, please don't hesitate to reach out. Have a great day! - Mercedes-Benz of Boston

June 27, 2023

Customers are treated with respect. The communication is great from the staff and they stay well informed regarding the services More

by Bedri
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2023 -

Mercedes-Benz of Boston responded

Hi Bedri! Thank you for the kind words! We're glad to hear that our team at Mercedes-Benz of Boston treated you with respect and provided great communication. Your satisfaction is important to us. Have a wonderful ride!

June 27, 2023

Michael is really helpful and efficient, replacing my tire within half a day during a weekend and also gives me useful info about how to do the reimbursement with my insurance company! More

by Kai
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2023 -

Mercedes-Benz of Boston responded

Hey Kai, we're happy to learn that Michael provided you with helpful and efficient service! Thank you for choosing Mercedes-Benz of Boston for your vehicle needs! Drive safely!

June 25, 2023

Very professional n great service. My service advisor is very good. Always helpful when ur in need. More

by jinniekimdesign
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2023 -

Mercedes-Benz of Boston responded

Thank you for the kind words! We're so glad to hear that you had a great experience with our service team. Your satisfaction is our top priority, and we're always here to help when you need us. Drive safely, and we hope to see you again at Mercedes-Benz of Boston!

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