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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
857 Reviews

857 Reviews of Mercedes-Benz of Boston - Service Center

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December 24, 2021

Service was excellent! They were able to fix the small issue with my c63s and provided with a amg loaner in the meantime. I will come back to do my next service ! More

by Luisortiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Mercedes-Benz of Boston responded

We're glad to hear that the Mercedes-Benz of Boston team gave you such excellent care! Thank you for trusting your vehicle with us!

December 23, 2021

Great communication, fast shuttle arrangement, the car was cleaned inside and outside very well after the services. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Mercedes-Benz of Boston responded

We're so glad to hear our team made this such a seamless experience! Thank you for coming to Mercedes-Benz of Boston, David!

December 22, 2021

Albert is great to work with, knowledgeable responsive and very professional. Wonderful dealership… both sales and service! More

by Annahdesouza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chip McCarty
Dec 22, 2021 -

Mercedes-Benz of Boston responded

Thank you for your kind feedback about Albert! He's a wonderful asset to our team and we'll be sure to share these lovely comments with him. Thanks for being a Mercedes-Benz of Boston customer. We look forward to your next visit!

December 21, 2021

Fantastic service - enjoyed the professional and genuine assistance from Michael Vo. He’s a joy to work with. We tried to ask for Michael when we go for our car service . He always makes sure everything is More

by Tamie.duong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vo
Dec 21, 2021 -

Mercedes-Benz of Boston responded

Hi Tamie, thank you for taking the time to share your experience working with Michael at Mercedes-Benz of Boston! We appreciate your business, and hope you share your visit with friends and family!

December 21, 2021

Helpful, courteous, professional. Service work is completed as expected. Jimmy my service advisor is excellent. More

by Stacey D.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Mercedes-Benz of Boston responded

Jimmy is a valued member of our team and we're thrilled they could make this a great visit for you! Thank you for rating Mercedes-Benz of Boston five stars, Stacey!

December 17, 2021

Timely and efficient from check-in to delivery, and comfortable waiting area for customers. Thanks! More

by michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Mercedes-Benz of Boston responded

It was our pleasure to serve you, Michael! Thank you for your business, from all of us here at Mercedes-Benz of Boston!

December 17, 2021

Excellent service representative. Every effort is made to ensure timely completion of work on my car. Recently had to be squeezed in for a flat tire. I am grateful for the wonderful service provided at Herb More

by Charter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share these kind comments! It's truly our privilege to serve you and we're so glad we were able to help you out with your tire. Thanks for being a Mercedes-Benz of Boston customer. We'll see you next time!

December 16, 2021

Very prompt service. always setisfied. have been customer more then 30 years. hope will be Mercedes customer for new thirty years. More

by jake.papaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vo
Dec 16, 2021 -

jake.papaz responded

best of Boston

Dec 16, 2021 -

Mercedes-Benz of Boston responded

Hi Jake, thank you for choosing Mercedes-Benz of Boston for the past 30 years! We look forward to seeing you next time!

December 11, 2021

First is the professionalism of the team toward the customer and each other - Second is the cleanliness of the facility. I was pleased with the updates while I waited and being escorted and introduce More

by Ellie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Person on intake, Shannon
Dec 13, 2021 -

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback, Ellie! It was a pleasure having you visit us here at Mercedes-Benz of Boston and we hope we have the opportunity to serve you again in the future!

December 10, 2021

Fast and reliable. The service is always great every time i come. And Patrick is the best at what he does. More

by Sorancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Mercedes-Benz of Boston responded

Thank you for trusting Mercedes-Benz of Boston with your loyal business! We appreciate your wonderful feedback and look forward to your next visit!

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