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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
870 Reviews

870 Reviews of Mercedes-Benz of Boston - Service Center

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September 15, 2021

Great team! Very supportive and professional. They even fixed things in the car that I didn’t notice. Thank you Albert, Michael and the whole team! You’re the best! More

by Sally K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Vo
Sep 16, 2021 -

Mercedes-Benz of Boston responded

We appreciate your wonderful review, Sally, and can't wait to share it with Albert, Michael & the rest of the team here at Mercedes-Benz of Boston! Thanks for your business and please don't hesitate to reach out if we can be of service again in the future!

September 08, 2021

Patrick in service department is a problem solver. Kept me posted about progress and provided detailed information timely. Look forward to working with him at next service. More

by BMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Mercedes-Benz of Boston responded

Thank you for the great review - Patrick will be so happy to hear it! We appreciate you trusting the Mercedes-Benz of Boston team with your business and look forward to seeing you again next time!

September 05, 2021

I am in to my 4th car from this dealership. That is the best testimony I can give. Even in the service department, I am extremely happy with Patrick Titshaw, who is accommodating, always available and tak More

by Sohang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Romero
Sep 07, 2021 -

Mercedes-Benz of Boston responded

Thank you for your loyal business! We're truly grateful for all of your support over the years and appreciate your kind words about our team. Take care and we'll see you next time here at Mercedes-Benz of Boston!

September 03, 2021

Excellent service. Friendly staff. Anticipation of customer needs. Would highly recommend it. Came in for service with my GLE coupe. Got a really nice loaner car. Superb! More

by christinebunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback! We appreciate you trusting the Mercedes-Benz of Boston team with your GLE and hope to see you again next time!

September 01, 2021

Erica is really good at what she does. Took my car in and made sure the problem was solve.. Definitely great service recommend to everyone More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mercedes-Benz of Boston responded

We know Erica will be thrilled to hear you had a five-star visit, Tommy! Thank you for choosing Mercedes-Benz of Boston!

August 30, 2021

Extremely positive experience with the service associate Jimmy. Overall great experience each time I go there. People are friendly, courteous and professional. Always goes well. More

by Robert.l.barney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Mercedes-Benz of Boston responded

Thank you for being a Mercedes-Benz of Boston customer, Robert! We appreciate your kind words about our team and look forward to your next visit!

August 29, 2021

I had a great experience with the service department Michael was just wonderful to work with More

by Santamsarno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Mercedes-Benz of Boston responded

This is so wonderful to hear! Thank you for visiting us here at Mercedes-Benz of Boston - we hope to see you again next time!

August 24, 2021

Always very responsive and thorough service visits. All issues are documented and handled, as requested. Very pleasing results on a continuing basis. Doesn’t get any better! More

by ellennadler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Mercedes-Benz of Boston responded

Thanks for taking the time to leave us your five-star review! We're happy to hear you had a positive experience with our service team and that we've provided such excellent care to you!

August 20, 2021

The most knowledgeable, professional, and honest dealership I’ve ever visited. Service is nothing short of outstanding. I would never buy an MB elsewhere. More

by gilarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Umer Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Stoddard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Carvajal
Aug 20, 2021 -

Mercedes-Benz of Boston responded

Wow! We're so honored to have such a great review from you! Thank you for leaving your five stars for Mercedes-Benz of Boston! We look forward to servicing your new vehicle in the future!

August 17, 2021

Always professional and courteous. Jimmy was great! The loaner car was awesome as well. We drive down from Vermont to have our services done. It’s worth the trip! More

by mamafiovt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Mercedes-Benz of Boston responded

Thank you so much for the wonderful review! We appreciate you making the drive from Vermont to come visit us here at Mercedes-Benz of Boston and we look forward to the next one. Take care and thanks again!

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