Back

Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
870 Reviews

870 Reviews of Mercedes-Benz of Boston - Service Center

Sort by
June 23, 2021

Maintenance inspection done on time and interactions with dealer team was excellent. More

by Prbergman7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Mercedes-Benz of Boston responded

Your confidence in us makes our day! Thank you so much for the five-star rating! - Mercedes-Benz of Boston

June 19, 2021

The work on my E-350 was done efficiently and to perfection! The dealer associate Patrick Titshaw made the whole experience very pleasant and completely eliminated any stress that might have been as More

by thompson_don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Ferrer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Despres
Jun 23, 2021 -

Mercedes-Benz of Boston responded

Thanks for sharing your experience with Patrick and the Mercedes-Benz of Boston service team! Your positive feedback and recommendation mean so much to all of us and we look forward to working with you again in the future!

Jun 23, 2021 -

thompson_don responded

You're welcome. Look forward to my next visit! You really have The Best People working for you!

June 12, 2021

Manny,The person that picks up and returns my car has always been of upmost courtesy He always arrives in a timely manner and is very pleasant Jimmy in the service department it’s also very Accom More

by go4adventures
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
Jun 14, 2021 -

Mercedes-Benz of Boston responded

We're glad Manny and Jimmy made this such a great visit! Thank you for taking the time to leave us your feedback and five-star rating! We look forward to seeing you at your next appointment! - Mercedes-Benz of Boston

June 12, 2021

Only complaint- I was not informed when my car was ready for pick up. I know because I arrived 4 hours later car was ready. More

by MikeV83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, loaner car was excellent!, Manuel Rodriguez
Jun 16, 2021 -

Mercedes-Benz of Boston responded

Thank you for the honest feedback, Mike. We hope to see you next time for a five-star experience! - Mercedes-Benz of Boston

June 11, 2021

My car was dropped off at 7:30am and at 2:30 when I called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis More

by george.xerras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Titshaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Mercedes-Benz of Boston responded

We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help resolve these concerns. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

June 09, 2021

Jimmy was terrific. He is smart, attentive and courteous. He did exactly what he said in a timely manner. He stayed in touch and revived estimates. More

by Jsasso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Mercedes-Benz of Boston responded

We really appreciate you taking the time to leave Jimmy and the Mercedes-Benz of Boston team this awesome review, thank you!

June 07, 2021

Patrick is one of the best service advisors and I will not go to any others. He listens care for customers get me appointment right away if my car needs urgent care. He follows up the work etc he is too g More

by hbutaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

hbutaney responded

already responded see above

Jun 08, 2021 -

Mercedes-Benz of Boston responded

Thank you for the great rating and review! We're glad Patrick has provided such high-level care and helped you feel at ease! We'll see you at your next appointment! - Mercedes-Benz of Boston

June 03, 2021

Mike Robinson was super helpful when I brought my car in for service. He went above and beyond. He is always so nice and very communicative in all of his explanations. More

by Kevin_L
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Thank you for the five-star review, Kevin! We're so glad Mike and our team went above and beyond! We'll see you next time! - Mercedes-Benz of Boston

June 03, 2021

Patrick was amazing. Professional, courteous and polite. Answer all my questions. Report on the progress of service. I loving coming here. Beyond compare experience. 5 star More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Oliveira
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Thanks for the five-star rating, Gary! We're glad Patrick made this such a memorable experience and earned your praise! It means a lot to know we stepped up and gave you the best possible experience! - Mercedes-Benz of Boston

June 02, 2021

Called on Tuesday morning and made anAppointment for Called on Tuesday morning and made an Appointment for 10:30.Met with Patrick the service advisor and he was friendly and efficient as usual.I was More

by stanleyabrams52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Mercedes-Benz of Boston responded

Thank you for the five-star review! We're so glad Patrick made your experience so enjoyable and could take care of any concerns you had! We'll see you at your next service visit! - Mercedes-Benz of Boston

...
77
...