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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
870 Reviews

870 Reviews of Mercedes-Benz of Boston - Service Center

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May 25, 2021

Jimmy is the best. Excellent service. Every time. Always a pleasure working with him. Rob Tinkham has also work with us over the years and we continue to go to him for all our sales needs. More

by Roderickwagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Mercedes-Benz of Boston responded

We appreciate the great rating and will share this with Jimmy! Thank you for being a Mercedes-Benz of Boston customer!

May 25, 2021

Prompt response upon arrival. Exact evaluation of the problem. Immediate feedback with the customer followed by the competent resolution of the issue in almost no time. At the same time they resolved a More

by Wt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Mercedes-Benz of Boston responded

We are so glad that you had such an incredible time working with our team at Mercedes-Benz of Boston! Thank you for your words!

May 22, 2021

Every time when I service my car, people at dealership are professional and friendly. Estimate is generated up front, and work is done in time. More

by Marcin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Mercedes-Benz of Boston responded

Thank you for choosing Mercedes-Benz of Boston, we appreciate your positive feedback!

May 22, 2021

I always appreciate the manners and punctuality of staff. I never have to wait and service is done very quickly. The coffee and pastries are good, too. More

by michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Carvajal, Michael Vo
May 24, 2021 -

Mercedes-Benz of Boston responded

This is a fantastic review! Thanks from the entire team at Mercedes-Benz of Boston!

May 21, 2021

I’m especially happy with the service I receive. I would recommend the service department and the quality of your extended warranty and I’m very content with the quality of service I receive from Mr. Robins More

by Awade
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Mercedes-Benz of Boston responded

We are honored to receive your support, Awade. Thank you! - Mercedes-Benz of Boston Team

May 20, 2021

I Have purchased three cars through this dealership and I find them exceptional. Pleasant People to work with. Thanks I I i I i I More

by Lynda
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhonathan Linares
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A.J Rana
May 20, 2021 -

Mercedes-Benz of Boston responded

Thank you for your loyal business with us at Mercedes-Benz of Boston, Lynda! We're so glad to have you as a customer and look forward to your next visit!

May 19, 2021

Just love the service here. They always keep u informed. So easy to get an appointment that works!I always recommend this dealership to anyone who asks More

by sandykoller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Mercedes-Benz of Boston responded

Thank you, Sandy! We are so glad that you had a great time at Mercedes-Benz of Boston! We love helping you.

May 19, 2021 -

sandykoller responded

Easy to do a survey when u are pleased! So many places now do not care or help/respond to their clients to make them as happy as possible. Thank u again Patrick!

May 18, 2021

Not only do they get the job done, you are made to feel that you and your car are important and deserve the best service. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Mercedes-Benz of Boston responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

May 16, 2021

I brought my car to Mercedez for an issue with the fan. They kept it for over three weeks until they resolved the matter. For me, they want to satisfy every customer which is very good. More

by jovolmar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Mercedes-Benz of Boston responded

We are so happy to hear that our team could take great care of your car for you! Thank you for choosing Mercedes-Benz of Boston!

May 16, 2021

Went for service today. As always the staff was friendly, efficient and great communicators. Patrick is always helpful and ensures I understand what is happening with my vehicle More

by Potter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Mercedes-Benz of Boston responded

We appreciate the great feedback about Patrick and our team! Thanks for your business, from all of us here at Mercedes-Benz of Boston and we'll see you next time!

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