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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
870 Reviews
Call Service Center (617) 666-4100

870 Reviews of Mercedes-Benz of Boston - Service Center

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January 07, 2025

Nice and on time. Very friendly, professional service and friendly advice. Save me a lot of time to find out about what is best for my car More

by V
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guillermo
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Jan 08, 2025 -

Mercedes-Benz of Boston responded

Hi V! We're delighted to hear that our team at Mercedes-Benz of Boston provided you with timely and professional service. It's great to know we could offer helpful advice for your car needs. Thanks for choosing us!

January 05, 2025

Service is easy, fast and great. I love their snow tire storage and alignment routine. More

by billmartiniv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Mercedes-Benz of Boston responded

Thank you for the five-star rating! The team looks forward to working with you again! - Mercedes-Benz of Boston

January 04, 2025

Great customer service ,excellent experience, very nice group of people . I would definitely recommend to all. More

by Ed1506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ramsingh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wetzonis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Mercedes-Benz of Boston responded

Thank you for the glowing review! We're delighted to hear that our team at Mercedes-Benz of Boston provided excellent service. We appreciate your recommendation and look forward to serving you again in the future!

January 04, 2025

The service at Mercedes- Benz of Boston is top tier, and I had an incredible experience. More

by Tiffany.jamespierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Mercedes-Benz of Boston responded

We appreciate this wonderful feedback, Tiffany! Thank you for visiting us here at Mercedes-Benz of Boston and hope to see you again in the future!

January 02, 2025

Patrick took me without appointment when I had an emergency notice. I always had excellent services at the same place for over 30 years. More

by HHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that Patrick and the team at Mercedes-Benz of Boston were able to assist you promptly during your emergency. Thank you for trusting us with your service needs over the past 30 years! Safe travels!

January 02, 2025

Patrick helped me out during the whole maintenance process. It includes the worry-free ride service and smooth, yet swift service. More

by marcusmaaaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Mercedes-Benz of Boston responded

Hi Marcus, we're delighted to hear that Patrick provided you with a seamless maintenance experience at Mercedes-Benz of Boston. Thank you for sharing your positive feedback, and we look forward to serving you again in the future! Safe travels!

December 31, 2024

Always excellent I only trust my car to Jimmy I had an emergency and Jimmy had me come right in the car was fixed and ready to leave in short order More

by M lieberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Mercedes-Benz of Boston responded

It's wonderful to hear that Jimmy provided such prompt and reliable service during your recent visit here at Mercedes-Benz of Boston! We're glad your emergency was handled swiftly. Thank you for trusting us with your automotive needs!

December 30, 2024

Excellent service, very well explained and discussed. Gracious and helpful service representative. Appreciate pick up and delivery service by friendly, competent drivers. More

by adynner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic
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Dec 30, 2024 -

Mercedes-Benz of Boston responded

Hi Adynner, we're delighted to hear that you had a great experience with our team at Mercedes-Benz of Boston. Thank you for highlighting the excellent service and convenience we strive to provide! Safe travels!

December 23, 2024

I found the experience was excellent. . My service advisor, Jimmy was very helpful in the process. More

by Pat F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Mercedes-Benz of Boston responded

Thank you for your review, Pat! We look forward to sharing it with Jimmy! -Mercedes-Benz of Boston

December 22, 2024

Everything was done according to previous agreements and discount rebate was submitted. I was expecting a little bit of personal, like management 15% for labor at least, but overall, it was expected. Also More

by mukhaelyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy
Report | Print
Dec 23, 2024 -

Mercedes-Benz of Boston responded

Hi Mukhaelyan, thank you for sharing your feedback with us. We're glad to hear that everything went according to plan at Mercedes-Benz of Boston. We appreciate your input regarding the loaner experience and will consider it for future improvements! Safe travels!

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