Mercedes-Benz of Columbus

Sales staff goes above & beyond Daniel & other team members were very accommodating during our 3 on-site visits. My 1st experience was without my husband & Daniel was kind, knowledg Daniel & other team members were very accommodating during our 3 on-site visits. My 1st experience was without my husband & Daniel was kind, knowledgable, and not pushy at all. Next, our entire family stopped by after closing time and a manager was happy to get the keys and spend time showing the vehicle I had selected to my husband. Daniel's excellent listening enabled him to match our family with the perfect vehicle that met all of our needs within our desired price range. He brought it to our home, allowing me to drive it around the neighborhood & test how the car seats fit & 2nd/3rd row worked with them. The Dealership team made trading in my previous vehicle a dream, allowing for a seamless, stress-free process. Several team members stayed late, accommodating my husband's schedule the evening we signed papers & were extremely understanding with our rambunctious young children. We highly recommend Daniel & the dealership and will certainly return when we're in the market for our next purchase. More

They rolled out the red carpet treatment I took my E320 in for service. Rachel in the Service dept. took me the same day for repairs. I also decided to buy tires from them too. They offere I took my E320 in for service. Rachel in the Service dept. took me the same day for repairs. I also decided to buy tires from them too. They offered a comfortable area to work on my laptop while I waited. They even sent me home in style in a new 2015 loaner for a night since my tires had to be ordered. They provided excellent customer service and I received so many follow ups from everyone thanking me for my business. I really appreciate that. 2 1/2 weeks after I bought my tires, I ended up getting a screw in my new tires while driving on the interstate in AL on a trip. I called the service dept. and Lauren helped me get a copy of my invoice so that I could provide that to a tire shop in order to get my tire replaced since I had left the receipt at home. I was able to get the tire replaced and only pay for installation. I was so happy that I was able to get everything taken care of while I was on travel. These folks really have my back. They treated me as part of the Mercedes family and I will give them my business and recommend them to all of my friends!!! More

One Satisfied Student I was very pleased with my overall experience and I really appreciate Abby Mitchell's patience, empathy, understanding, and friendliness. She was very I was very pleased with my overall experience and I really appreciate Abby Mitchell's patience, empathy, understanding, and friendliness. She was very easy to work with and very easy to get along with. She was extremely down to earth and despite me not purchasing my vehicle from her( I took my car in for service, and was interested in trading in) she treated me like I was her very own customer. She took charge over my issue and really worked hard to get me a solution. She was easily accessible whenever I had a question or issue and made the entire process manageable and bearable. She was very skilled and knowledgeable and I'm forever grateful. It's funny, prior to me taking my car in for servicing I called the dealership and spoke to the receptionist whose name happened to be Abby also....when I got there i asked for Abby, and by me not knowing last names at that time they assumed I was speaking of the sales associate.....that assumption caused me to gain a friend and a new sales associate because I will be back to get my car from Abby! Thanks! More

Great New Car Purchase and Trade-in Process The sales associates Joshua Andujar and Debi Lewis were great throughout the entire new car purchase process. Josh provided excellent attention and co The sales associates Joshua Andujar and Debi Lewis were great throughout the entire new car purchase process. Josh provided excellent attention and courtesy while answering our questions and making the purchase economics work regarding the purchase as well as the trade-in value of our legacy GL450. Debi was great at making the document process run smoothly and fast as well which was extremely helpful given our small children being present for the purchase. Overall an excellent experience and I would recommend these two individuals to others for their purchase needs. More

Wonderful Car Buying Experience My service today at the dealership was by far the best I have ever received while buying a vehicle. The staff was super friendly and made the experien My service today at the dealership was by far the best I have ever received while buying a vehicle. The staff was super friendly and made the experience smooth for me. I purchased a Used Vehicle from them and they treated me as if I were buying one of their Mercedes. I will definitely be recommending the dealership to family/friends for an excellent car buying experience. Rick Gilbert and Duane Hall made the process so easy for me and I cannot thank them both enough for helping me get into the SUV I've always wanted! More

Pain Free I usually dread car shopping, but this was by far the easiest experience I have ever had! The deal they gave us was very fair & that says a lot, b/c u I usually dread car shopping, but this was by far the easiest experience I have ever had! The deal they gave us was very fair & that says a lot, b/c usually I feel like I'm being screwed over. Not here! Our sales guy was Gary & the GM is Richard Joyner. Can't say enough about the quality of service & would highly recommend people to shop here. More

This Internet Search ended in Complete Satisfaction ! What a wonderful Team at MB of Columbus, GA!!! I narrowed my search for my new Mercedes after much looking on the Internet. I even contacted (via em What a wonderful Team at MB of Columbus, GA!!! I narrowed my search for my new Mercedes after much looking on the Internet. I even contacted (via email) 3 other Dealerships. The Team here responded to my Internet Inquiry with respect and a sincere desire to help me get to the price I needed to make the Deal. "Zeke" was warm and sincere over the phone, plus very respectful of my time. I was treated like Royality when I arrived at the Dealership. Debi the Finance Manager was so very nice as well. For some misc. items, when she ran my VIsa Card the charge was denied! She was so polite and considerate of possible embarrassment to me. I knew the card had lots of charging capacity so I volunteered to call them for approval. She suggested: "before you do that, let me key in the number as at times the swipe does not work". She did just that and the charge was approved. She has a sincere desire to make this purchase process painless. I am so glad that I found this Team! More

The best car buying experience ever. Richard Joyner, General Manager is exceptional. I called Richard and told him what car my daughter was looking for. This is the 4th car we have purc Richard Joyner, General Manager is exceptional. I called Richard and told him what car my daughter was looking for. This is the 4th car we have purchased from Richard. He worked around my daughter's busy schedule, answered all our questions and went above and beyond to find the car. Mercedes-Benz of Columbus definitely deserves 5 stars because of their great management, awesome customer service and sincere honesty. Bob and Debi also deserve a mention for their wonderful customer service and making our purchase a great experience. Thank you Richard, Bob and Debi, we greatly appreciate your help and putting the customer first. More

300SDL Service Awesome service department. The dealership had a courtesy Service Clinic day on Saturday (Mar 7) that identified needed service. I was able to schedul Awesome service department. The dealership had a courtesy Service Clinic day on Saturday (Mar 7) that identified needed service. I was able to schedule the service for Monday (Mar9) at a very convenient time (for me). It is great to have a dedicated service time rather than a "cattle call" time like you find at other dealerships. Customer service is a big deal with me; and MB of Columbus has outstanding customer service. The technicians are top-of-the-line and the quality of work is impeccable. Moreover, the technicians will take the time to explain the needed service(s), why it's needed, and let you know how long it should take, and answer all your questions. The waiting area is very comfortable and there are also complimentary refreshments and Wi-Fi availability. From the time you drive up, to the time you drive out, these folks are truly trying to put the customer first in their Customer Service. Awesome!! More

Most pleasant car buying experience I have ever had. Was trying to decide between a BMW and a Mercedes and happened to be helped at the Mercedes Dealership by Serpil Adams. That was my lucky day. When I Was trying to decide between a BMW and a Mercedes and happened to be helped at the Mercedes Dealership by Serpil Adams. That was my lucky day. When I told her what I was looking for she took me right to it and everything was handled perfectly from there. She got me the car on my terms and it is a great car. She was concerned about every little thing and has even checked back with me a couple of times to be sure everything is working just great. I would recommend anyone that wants a car talk to her first. Buddy More