Mercedes-Benz of Columbus

Used car Experience I must apologize for my earlier post. It was a total miss understanding a communication failure. My car buying experience was very good. The trouble I must apologize for my earlier post. It was a total miss understanding a communication failure. My car buying experience was very good. The trouble I had with my car I do not believe you could of prevented it or seen it coming. But the problem was resolved very quick. I thank all that was involved with my services. I would highly recommend Mercedes Benz of Columbus, Ga More

Magnificent Customer Service Mr. Spencer Hixson was very patient with me. I was a little nervous about making such a major purchase. He made me felt at ease and answser all my q Mr. Spencer Hixson was very patient with me. I was a little nervous about making such a major purchase. He made me felt at ease and answser all my questions, some twice. He was very honest with me and I appreciated that very much. I will definitely recommend that my friends and family members asked for Mr. Hixson by name when purchasing an automobile from Mercedes Benz of Columbus, GA. More

Excellent Service Consultant Kaleb Sanders Very helpful and pleasant, I would recommend him to any of my friends and family members.'Excellent, excellent, excellent. Every time Kaleb meets me Very helpful and pleasant, I would recommend him to any of my friends and family members.'Excellent, excellent, excellent. Every time Kaleb meets me and my family and will have a loaner car if I need it. More

Excellent Customer Service This was the easiest car purchase we have ever experienced. Everyone at the dealership was extremely helpful and friendly. I had a trip planned for This was the easiest car purchase we have ever experienced. Everyone at the dealership was extremely helpful and friendly. I had a trip planned for the next day and they made sure my car was ready for me to take on my trip; even went the extra mile to make sure someone would be there early to certify inspect it. Daniel, our salesman, was extremely helpful with all aspects from the minute we started looking at cars on the lot to explaining the financing options. Duane Hall sent out of his way to make sure I was comfortable with my new car. Love Mercedes Benz of Columbus! More

Awesome Just wanted to say that Mr. Hixson was very professional and took good care of me as a buyer. Mr. Hixon was up front and honest with me and I apprecia Just wanted to say that Mr. Hixson was very professional and took good care of me as a buyer. Mr. Hixon was up front and honest with me and I appreciate that. More

Awesome! I stopped by the lot looking for a replacement car for my wife who had an accident and was not very comfortable behind the wheel just yet. Abby Mitche I stopped by the lot looking for a replacement car for my wife who had an accident and was not very comfortable behind the wheel just yet. Abby Mitchell took our wish list and did all kinds of work getting us exactly what we needed. Abby took hours helping my wife get comfortable in her new car and made us feel like we bought a brand new one. We really like our 2011 Acura MDX and loved working with Abby. More

BEST CUSTOMER SERVICE CENTER EVER!! First off I'd like to say that I know this sounds stereotypical but I normally don't write reviews for anything. Now that I've gotten that out of First off I'd like to say that I know this sounds stereotypical but I normally don't write reviews for anything. Now that I've gotten that out of the way, I was on a road trip coming from Jacksonville FL, on my way to Atlanta to see family when a service light came on in my 2009 E63 AMG rather quickly warning me of battery power loss followed by overheating advising me to pull over immediately. I pulled over called my insurance provider for a tow. They advised me that it would be 3hrs before someone could reach me because of the day and location. They also advised me that the closest Mercedes-Benze dealership (Mercedes-Benze of Columbus) was 20 miles away. Unfortunately for me it actually took 4 1/2hrs and that was 4 1/2hrs in what the thermometer in my car read to be 100-112 degree heat and the only shade being....inside the car. I kept checking to see what time the dealership closed because I was afraid I wouldn't get my car there in time, and this would end up being a wasted day altogether. Finally the tow truck arrives I get to the dealership with minutes to spare....I mean minutes to spare..and there was Mrs. Napier sitting there she as well the ENTIRE service team was EXTREMELY cordial, was in no rush despite the fact that they close in like two minutes. Told me where to get discounts for my overnight hotel stay, gave me coupons to get myself something to eat and had a loaner car ready and waiting to go! All in just 5 minutes! My car was ready in one business day of which I was advised of the progress the entire time. I have been in other service centers before, but that service center was by far one of the best if not the best customer service centers I've ever been in. I advised them that my next Mercedes-Benze purchase would be from that dealership, even if I have to drive all the way from Jacksonville, they are just that amazing! More

Excellent Customer service (service area) I always have a great experience at MB Columbus. I have been experiencing problems with my GL and everytime I go, Kaleb Sanders always takes great ca I always have a great experience at MB Columbus. I have been experiencing problems with my GL and everytime I go, Kaleb Sanders always takes great care of the issues I have with my car. He's very helpful and friendly and always goes above and beyond to make sure I am not inconvenienced. More

My Experience and service with Mercedes-Benz of Columbus ! My heartfelt thanks, and appreciation for a job well done. My experience with your service department, Service Advisor: Kaleb Sande and the Dealership My heartfelt thanks, and appreciation for a job well done. My experience with your service department, Service Advisor: Kaleb Sande and the Dealership remarkable job! Sincerely, Aaron A. Hourel, customer More

Customer service in service department Just want to say how helpful and friendly I have found the service consultant, Kaleb Sanders, to be. He treats me like I'm the most important person h Just want to say how helpful and friendly I have found the service consultant, Kaleb Sanders, to be. He treats me like I'm the most important person he's seen all day. Thanks, Kaleb, for brightening up my day yesterday, as well as every other time I've come in. Your attitude makes a strong case to me for staying in a Mercedes. Service is a real game changer for me. More