Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Columbus
Columbus, GA
1,606 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,606 reviews
November 11, 2023
Rachelle was very nice and helpful. She did a great job keeping updated on the progress of my service. I really appreciate her willingness to help. She did a great job keeping updated on the progress of my service. I really appreciate her willingness to help. More
by BROGERS15
Verified CustomerEmployees Worked With
November 10, 2023
Rachelle Pennington, is very attentive warmly upon every interaction. She is alert knowledgeable on the phone and off, who I am and My voiced needs. I am always left with the feeling that We are a team. interaction. She is alert knowledgeable on the phone and off, who I am and My voiced needs. I am always left with the feeling that We are a team. More
by elderanna
Employees Worked With
November 08, 2023
Omg I can’t express how grateful I am for my service advisor Lauren.Her customer service from start to finish exceeded my expectations.The other service members were awesome as well.Great dealership! advisor Lauren.Her customer service from start to finish exceeded my expectations.The other service members were awesome as well.Great dealership! More
by Shanika barber
Employees Worked With
November 08, 2023
Lauren was very nice and helpful in explaining the items of choice to be serviced on my vehicle. I chose to get quite a bit done on this service, including new brake pads and rotors. Unfortunately, they was of choice to be serviced on my vehicle. I chose to get quite a bit done on this service, including new brake pads and rotors. Unfortunately, they was a problem with the installation of the brake pads that caused a warning light to come on. So, I had to bring the car back to have that corrected. This tells me that there is an issue in the Mercedes internal test and inspection process and procedures after a service has been completed. Lauren was great, but anything time I have to take additional time to bring a car in, it does causes a conflict in my schedule. All in all, Mercedes did ok as everything was corrected. I just expect more out of this shop given the cost of services and prestige of this shop. More
by Tim
Employees Worked With
November 07, 2023
They were professional and attentive to my needs. I would be happy to recommend the service and I would be happy to recommend the service and More
by jmcgee3
Employees Worked With
November 03, 2023
Rachelle , did a great job of keeping me posted about my recent service and replacing fuel pump that was recalled by Mercedes . recent service and replacing fuel pump that was recalled by Mercedes . More
by burnhamwm
Employees Worked With
November 02, 2023
Malcom, was very helpful and knowledgeable from the start, I advised him of what I was looking for and he made sure I got just that, start, I advised him of what I was looking for and he made sure I got just that, More
by neasiewarren
Employees Worked With
October 31, 2023
Brought vehicle in, was told nothing was wrong. Pleaded with them to take a closer look. Next day they did, said they found the problem. Fixed the next day. Broke down again the following day with Pleaded with them to take a closer look. Next day they did, said they found the problem. Fixed the next day. Broke down again the following day with same issue. At different dealership now, tearing down engine. Totally incompetent. More
by becky.cerio70
Employees Worked With
October 30, 2023
Lauren Farthing gave absolutely superb service. She is very knowledgeable of her job. Highly recommend She is very knowledgeable of her job. Highly recommend More
by vtkerr
Employees Worked With
October 30, 2023
Quality work and very helpful and friendly staff, Haley did a very good job taking care of me and my vehicle, great service and quality workmanship did a very good job taking care of me and my vehicle, great service and quality workmanship More
by stmd833
Employees Worked With
