Mercedes-Benz of Columbus

Lauren is great; keeps you informed & is very responsive. Always has a smile and positive attitude. Always has a smile and positive attitude. More

The Mercedes Benz new car experience was exceptional from start to finish. Evelyn and Mr Joyner went above and beyond. start to finish. Evelyn and Mr Joyner went above and beyond. More

Everyone was so polite and nice and very helpful I would definitely recommend to others definitely recommend to others More

I was previously a customer at Albany Mercedes. The people at Columbus Mercedes actually made me feel like they were happy to see me. They did accomodate all of my requests, and did a great job o The people at Columbus Mercedes actually made me feel like they were happy to see me. They did accomodate all of my requests, and did a great job on my vehicle. More

First time using Mercedes-Benz of Columbus and it was an absolutely outstanding experience. They knew I was coming from out of town and got me checked in and my vehicles issue corrected in about half the t absolutely outstanding experience. They knew I was coming from out of town and got me checked in and my vehicles issue corrected in about half the time they had estimated and I was back on the road. The ladies were knowledgeable and super customer service oriented. Great experience.. More

Customer service was great free coffee and water comfortable waiting room the staff was very knowledgeable comfortable waiting room the staff was very knowledgeable More

Was afraid to drive car to service center and they directed me to Mercedes-Benz Towing Service. They were able to diagnose my problem right away. I have nothing but praise for the Service Dept staff. directed me to Mercedes-Benz Towing Service. They were able to diagnose my problem right away. I have nothing but praise for the Service Dept staff. More

If I can give this dealership 0 stars I would! I had a very distasteful experience with Mercedes. I preorder a vehicle from this dealership and waited 6-7 months. They were asking $5,000 over MSR I had a very distasteful experience with Mercedes. I preorder a vehicle from this dealership and waited 6-7 months. They were asking $5,000 over MSRP and we agreed at $500 over MSRP. When the vehicle arrived the “market adjustment value” was raised to $7,500, they weren’t happy about the $500 they agreed too and tried to do everything they could for me to walk away from the deal. They listed my reserved vehicle online for 10k over what I was paying, I’m sure they were getting inquiries that’s why they were so rude and disrespectful to me. When it came to financing the vehicle they bumped up my interest rate to 7.8% after I was putting down a 20k down payment. My credit score is 813, there’s no way they didn’t bump up the interest rate to gain more profit from this deal. I was pushed in a corner and ended up paying cash for the vehicle, which I didn’t want to do. I was told my vehicle would have the Mercedes app so I can track the vehicle but when I took possession of the vehicle and tried to set it up we realized it’s missing a chip that allows the vehicle to communicate with the app. I wasn’t told the vehicle was missing parts, I didn’t sign any paperwork acknowledging it nor was I given a discount for it. I’ve tried multiple times to get in touch with them to resolve the issue, I contacted Mercedes corporate and was routed back to this dealership and they are still not doing anything. I’ve exhausted my efforts so I’m leaving this review for others to be mindful of their service. All in all their customer service is horrible and because of them I no longer want to own a Mercedes vehicle again! More

I had gone for the repair of my car and I found everything to be great. The staff was very professional, helpful and courteous. Congratulations for excellent service! everything to be great. The staff was very professional, helpful and courteous. Congratulations for excellent service! More

Service took longer than expected Mercedes has the car for four days. There were additional parts that I needed to purchase that wasn’t disclosed on the front end. Additional charges for the extra pieces for four days. There were additional parts that I needed to purchase that wasn’t disclosed on the front end. Additional charges for the extra pieces The trunk motor that lets up the back trunk only lasted for 4. years and six months I would think that Mercedes parts would last longer And be made a better quantity More