Mercedes-Benz of Columbus - Service Center

Lauren was excellent. She made it very convenient for me, since I had to be at work they came to my job location to drop my car off and take the demo. She made sure, I w She made it very convenient for me, since I had to be at work they came to my job location to drop my car off and take the demo. She made sure, I was taken care off. Thank you Lauren! More

Warranty company advised me since Rachel started another claim instead of using the open claim that CarMax started for the same issue is the reason their not able to approve my claim since the new ticket sh claim instead of using the open claim that CarMax started for the same issue is the reason their not able to approve my claim since the new ticket showing I’m over my miles. More

Pleasantly surprised by their services. I expected extreme pricing but was pleasantly surprised that the diagnosis was waved when I used their services. They also offered ways to return my I expected extreme pricing but was pleasantly surprised that the diagnosis was waved when I used their services. They also offered ways to return my vehicle to me. I have solicited other Mercedes services and have found them to be more expensive and they don't offer any of the services that Mercedes of Columbus offers. Service was cheerful and helpful also. More

2nd recall in two years Not good for a Mercedes. I am disappointed to say the least I am disappointed to say the least More

Was told car was ready drove 2 hours to get there to find out they did not even have a tire for my S63:AMG, not even an apology out they did not even have a tire for my S63:AMG, not even an apology More

Rachelle was professional and welcoming. Waiting area was accommodating with refreshments and comfortable seating while waiting. The service was quick and efficient. I spent a little over a Waiting area was accommodating with refreshments and comfortable seating while waiting. The service was quick and efficient. I spent a little over an hour there for my car to be serviced which included a complimentary hand wash and vacuum. I will be returning to this location for all of my future services and highly recommend working with Rachelle and the rest of Mercedes Benz Columbus staff. More

Excellent customer service, the team stayed late to get our tire mounted. A positive end to a bad day with a blown tire. our tire mounted. A positive end to a bad day with a blown tire. More

I recently had to get my sunroof replaced at Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expec Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expectations. First and foremost, the staff at the service department were extremely friendly and welcoming. They greeted me with a smile and made me feel like a valued customer. They were also very knowledgeable and were able to answer all of my questions and concerns about my car. The waiting area was clean and comfortable, with complimentary waters available. The service department also had a shuttle service available for those who needed to leave their car for an extended period of time. I was pleasantly surprised by the speed and efficiency of the service. What impressed me the most was the honesty and transparency of the service department. They didn't try to upsell me on unnecessary services or repairs, which I have experienced at other dealerships. Instead, they were upfront about the cost and provided me with options to fit my budget. Overall, I highly recommend the service department at this car dealership. They provide exceptional customer service, have a knowledgeable and friendly staff, and offer efficient and honest service. I will definitely be returning for all of my future car maintenance needs. More

Surprised at how small waiting area was and lack of seating for customers. Also time waiting was unacceptable considering appointment time. Very little inventory on pre-owned vehicle to consider. Mr. T seating for customers. Also time waiting was unacceptable considering appointment time. Very little inventory on pre-owned vehicle to consider. Mr. Tom was great. More

Everything handled in a prompt and courteous manner. Dealership waiting room clean and well stocked. Dealership waiting room clean and well stocked. More