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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
992 Reviews
Call Service Center (706) 256-6100

992 Reviews of Mercedes-Benz of Columbus - Service Center

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October 05, 2023

Great facilities and friendly staff good place to take your vehicle and awesome for getting you to the right people on helping you gets your car fixed More

by 4rell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Mercedes-Benz of Columbus responded

4rell, thank you for your sharing your feedback! We are always looking to improve and would love to earn all 5-stars. Please let us know what we can to improve at your next visit by giving Nadie Martin, Service Manager, a call at (706) 256-6100. We look forward to assisting you again in the future!

October 02, 2023

Excellent customer service. Very knowledgeable and aim to please the customer. I would recommend them to others. More

by LESA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Mercedes-Benz of Columbus responded

Thank you for your feedback, LESA2! The best compliment we can receive is your recommendation :) Please let us know if there is anything else we can do for you!

October 02, 2023

Very caring and informed service advisor with good advice and recommendations. Very helpful in arranging complex service situation. More

by freeman.richardm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Mercedes-Benz of Columbus responded

Thank you, freeman.richardm, for sharing feedback about your experience with Rachelle! She is a tremendous asset to our service team, and we are glad to hear she was able to provide you with the service we are known for. We will be sure to pass on your review to her. In the meantime, please don't hesitate to reach out to us anytime we can help. We look forward to working with you again,

Oct 02, 2023 -

freeman.richardm responded

Thanks again! rf

September 29, 2023

Really liked the service experience. My rep was very helpful and I appreciate the valet service.. More

by dawnmillar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Columbus responded

Thanks for your feedback, dawnmillar. We look forward to serving you again in the future!

September 21, 2023

Very Good Customer Service! The service performed on my vehicle was completed in a timely manner. More

by rainbowofcare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for sharing about your service with Lauren, rainbowofcare! We are delighted to hear your feedback and look forward to serving you again :)

September 20, 2023

I am a first time Mercedes Benz owner and I was extremely pleased with my service experience - Haley is GREAT! More

by mgranville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Mercedes-Benz of Columbus responded

Mgranville, we cannot thank you enough for sharing your feedback about your Mercedes-Benz service experience with Haley! We are delighted to hear you were extremely pleased with your service and we look forward to continue serving your Mercedes-Benz needs for years to come. Congratulations on your Mercedes-Benz and please let us know if there is anything else we can do for you in the meantime :)

September 20, 2023

Awesome overall! Haley was a superstar I will definitely be back, communication was great, prompt and informative More

by mmccull767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Mercedes-Benz of Columbus responded

Wow, thank you so much for sharing your feedback about Haley, mmccull767! She is a true asset to our service team, and we are happy to hear your service experience was awesome! We look forward to working with you again in the future, and please don't hesitate to reach out anytime we can be of assistance!

September 18, 2023

Very clean, very welcoming and very polite. I stayed the entire time there for my service and it did not feel long at all. Enjoying a nice show on tv and amazing coffee. More

by ehairston12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Mercedes-Benz of Columbus responded

Ehairston12, thank you so much for taking the time to share about your service! We are happy to hear you were able to enjoy our customer lounge :) Please let us know if there is anything else we can do for you!

September 06, 2023

Picked up mercedes after specified repairs. Picked up car after service. Got home pasnger fell out of car Front seat not bolted to floor specified repairs not made charged $2,000.00+/_ Th More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RJ Campbell
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Sep 11, 2023 -

Mercedes-Benz of Columbus responded

Mr. Wardlaw, we are sorry to hear your feedback and understand that management has been in touch with you. Please let us know if there's anything else we can do for you.

September 06, 2023

I cannot say enough about how easy this trade was! From the beginning Kennedy was so easy to work with and made everything so simple, until the end when Mike delivered the Sprinter Van to Florida!! T More

by jackie50
Recommend Dealer
Yes
Employees Worked With
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Willoughby
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Sep 08, 2023 -

Mercedes-Benz of Columbus responded

Jackie50, we are thrilled to hear your feedback! We appreciate taking the time to share about Kennedy and Mike. Congratulations on your new Sprinter van and please don't hesitate to let us know anytime we can be of assistance :)

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