Mercedes-Benz of Coral Gables

What makes a company great is it's people. Mercedes Benz of Coral Gables has great customer service. Which is expected of a high end car dealership because the customer is paying for it. Howe Mercedes Benz of Coral Gables has great customer service. Which is expected of a high end car dealership because the customer is paying for it. However, what catapults them above and beyond are the people behind the giant company logo. My experiences at the dealership have been always augmented in satisfaction thanks to my service advisor, Marcos Gonzalez. If all their workers are half as good as he is, Mercedes Benz of Coral Gables will have customers happy for many years to come. More

Excellent service and excellent deal from Rene Rodriguez My wife and I were looking for a MB C300 and Rene Rodriguez helped us find the perfect model. With many cars to choose from, Rene took the time and ef My wife and I were looking for a MB C300 and Rene Rodriguez helped us find the perfect model. With many cars to choose from, Rene took the time and effort to help us handpick the perfect model for us. He walked us through the process from start to finish, took the time to explain everything twice, and made sure that we felt we were getting exactly what we wanted. He gave us a great deal from the beginning and it was not matched by any of the other dealers we visited. He is a true professional and goes above and beyond to make sure we have the ultimate buying experience. We took multiple trips to the dealership before finalizing the deal and he stayed late with us each time we went. His attention to detail won the relationship and our business. We are very happy with our new MB! More

The Perfect Certified Pre-Owned Mercedes- Thank you Rene R! Rene Rodriguez delivered my dream car with a perfect deal! I was looking to purchase my first Mercedes after owning various BMWs and Inifiniti. I was Rene Rodriguez delivered my dream car with a perfect deal! I was looking to purchase my first Mercedes after owning various BMWs and Inifiniti. I was looking for something very specific and Rene made it happen. I found a 2014 E Coupe with a red sporty interior that most people would dream about. Rene picked this model just for me, 1 previous owner, barely driven, and with all the goodies you look for (Navigation, AMG rims, Panoramic roof, red leather seats,...the works). This was a no hassle experience, he gave me the price I wanted and made sure I walked away with the ultimate client service experience. I highly recommend visiting Rene Rodriguez! More

Suberb Dealer associate spent a lot of time orienting me with all the features of my Mercedes .He sync my cell phone and garage door opener which was a great Dealer associate spent a lot of time orienting me with all the features of my Mercedes .He sync my cell phone and garage door opener which was a great help More

Service B My car was due for service B. The dealer always does a comprehensive service to my car. The best dealership ever. No need to try another one. My car was due for service B. The dealer always does a comprehensive service to my car. The best dealership ever. No need to try another one. More

My experience always is excellente at Coral Gables The personal attention is excelent . And the place is clean . The people is very friendly . And the ubication at Coral Gables is very convenient for m The personal attention is excelent . And the place is clean . The people is very friendly . And the ubication at Coral Gables is very convenient for me More

beyond impressive every person goes out of their way to be helpful, from the greeter/valet in the driveway to the service adviser and check out person. Even the person every person goes out of their way to be helpful, from the greeter/valet in the driveway to the service adviser and check out person. Even the person with eyes in the back of their heads who turns around to hold the door open. I arrived for my appointment prepared to leave the car and get a loaner. I was surprised to be told I would have all issues solved within the next 90 minutes. The text message updates and service adviser cell number are very useful tools for total customer satisfaction. I sought out Mercedes of Coral Gables over the dealership where I purchased my car because there I felt like a number and a commercial target, not a preferred customer of a top of the line luxury vehicle. More

The best experience ever Every detail of this service was to perfection. The timing, the interactions, the thoroughness of the service. Everything. Dave Gossett was profess Every detail of this service was to perfection. The timing, the interactions, the thoroughness of the service. Everything. Dave Gossett was professional, the loaner was ready and everyone was friendly despite the early hour,. More

Dropped off my car for service I had some questions about my service and Luis Soto always has an answer for me and and is always here to help. He directed me to Jose Artiles and tol I had some questions about my service and Luis Soto always has an answer for me and and is always here to help. He directed me to Jose Artiles and told me I was in good hands with him. Jose artiles was very professional and made sure i felt comfortable through out the whole process. He explained to me with detail what was going on with my vehicle and gave me the peace of mind that I could call him on any occassion if the issue continues. Being that this is a car ive only owned for 5 months and its been brought in for the same issue twice, i was initally very upset. Luis and Jose were definitely able to turn that around and hopefully the car is okay now! I'm glad i always have either of them to reach out to now if I ever have any concerns. More

service As always, I am treated with the utmost care at this dealership. Everyone is friendly, professional, courteous and knoweldgeable. Rosie Ruiz is extre As always, I am treated with the utmost care at this dealership. Everyone is friendly, professional, courteous and knoweldgeable. Rosie Ruiz is extremely helpful and always mindful of my time. She even had my car delivered to my home. Excellent Service More