Mercedes-Benz of Coral Gables

Más que complacido con la atención recibida por parte de Yeison y Yasmani en Mercedes de Coral Gables.Siempre atentos a cada pregunta y pendiente a cada paso.Se los recomiendo 100% Yeison y Yasmani en Mercedes de Coral Gables.Siempre atentos a cada pregunta y pendiente a cada paso.Se los recomiendo 100% More

Amazing service Shamir it d very professional and very helpful He help me to find the right car helpful He help me to find the right car More

We've been with Mercedes of Coral Gables since 2013 through 3 car purchases and 1 lease. We've always been very happy with service, thoroughness, but mainly its personnel, whether in sales or service. through 3 car purchases and 1 lease. We've always been very happy with service, thoroughness, but mainly its personnel, whether in sales or service. You always leave with the feeling that you're appreciated as a customer-- so much so that we travel the extra distance to deal with them when there are a few other Mercedes dealers much closer to our home in Broward county. More

Yeison y Yasmani en Mercedes Benz Coral Gables. Mas que agradecido por el trato de este equipo CON LA MANO EN EL CORAZON.MIL GRACIAS!!! Mas que agradecido por el trato de este equipo CON LA MANO EN EL CORAZON.MIL GRACIAS!!! More

Informative and professional Was able to articulate what was happening with my car, my services and kept his professionalism was happening with my car, my services and kept his professionalism More

Mercedes Benz of Coral Gables is a very personal and friendly dealership and I feel comfortable with them to serve my vehicle needs. friendly dealership and I feel comfortable with them to serve my vehicle needs. More

would like to take a moment to express my sincere appreciation for Ariel Manso and the exceptional service he provided during my recent Mercedes-Benz lease. Ariel was truly outstanding from beginn appreciation for Ariel Manso and the exceptional service he provided during my recent Mercedes-Benz lease. Ariel was truly outstanding from beginning to end. He was professional, knowledgeable, patient, attentive, and incredibly pleasant to work with. He made the entire experience feel easy and comfortable, and I always felt that he genuinely cared about making sure I was happy and well taken care of. Ariel is everything you could want in a salesperson. He never made me feel pressured, he listened to what I wanted, answered every question with professionalism, and went above and beyond to make the experience a great one. People like Ariel are what make a dealership stand out. I am extremely grateful for his time, kindness, and professionalism, and I would highly recommend him to anyone looking for a Mercedes-Benz. Thank you, Ariel, for making what could have been a stressful process such a wonderful experience. You are truly exceptional at what you do ! More

I recently purchased a Certified Pre-Owned (CPO) Mercedes-Benz SL 63 from this dealership, and the experience has been unacceptable from delivery to service. When I drove the vehicle off the lot, Mercedes-Benz SL 63 from this dealership, and the experience has been unacceptable from delivery to service. When I drove the vehicle off the lot, the tire pressure warning was already on. My salesman, Shamir, dismissed it and claimed the service department had simply forgotten to put air in the tire. That night, after filling it myself, the tire lost pressure again by morning. When I registered the car on the Mercedes-Benz app, it also showed the starter battery at a critical level. I returned the car to the dealership the next morning. For a vehicle that supposedly passed a rigorous 172-point CPO inspection, the oversight was appalling. It had: A nail in the tire A failing battery that required complete replacement Blown, non-functional speakers A broken passenger seat To make matters worse, communication and transparency were virtually non-existent. Alan, the service manager, insisted the tire held pressure and had no nail. However, another manager, Gabriel, later contradicted him and confirmed the tire had to be replaced due to a nail. The car sat in service for nearly a week with zero updates from either Alan or Shamir. I only received information after calling the General Manager directly to escalate the issue. When the car was finally returned, the repairs were only partially addressed, the vehicle was delivered with a near-empty tank of gas, and there was fresh damage on the rim. This has been an absolute failure of quality control, accountability, and customer care for a flagship vehicle. I will never purchase another car here and strongly urge others to avoid this dealership. More

Lo recomiendo Alejandro un vendedor muy profesional un diez de diez para su equipo y buena atención a los clientes diez de diez para su equipo y buena atención a los clientes More

Excellent as always. All my concerns and problems with my vehicle were addressed and repaired correctly and thoroughly. All my concerns and problems with my vehicle were addressed and repaired correctly and thoroughly. More