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Mercedes-Benz of Coral Gables

Coral Gables, FL

Overview
Employees
Reviews
Vehicles
4.9
4,323 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,323 reviews

October 29, 2021

Andrea’s services was great. I was a bit disappointed however when I received my car and realized it had not been cleaned. The service department fixed the issues in my car, but the receipt said the car More

by Acu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
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Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Andrea provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
October 29, 2021

Guillermo Requena is the best representative Nice person Guillermo Requena is the best representative Nice person very helpful and always ready to help More

by alafaye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
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Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! Guillermo and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
October 29, 2021

Jose is always on top of everything and is always very fast! You’re the best! Thank you! More

by irgjanelleg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
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Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
October 29, 2021

Jose Artiles has been a true professional and friendly Service Representative. I enjoy going to this dealership...although it is extremely busy at times. I know they plan on expanding soon. I was a bit More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Report | Print
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Jose and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
October 29, 2021

Andrea was very helpful and answered all our questions very quickly. However, it took over 2 days to simply change a tire which was not expected from Mercedes Benz More

by Sebastien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrea Alarcon
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Nov 15, 2021 -

Mercedes-Benz of Coral Gables responded

Sebastien ,We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, we'd love to get to the bottom of this and turn things around for you. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
October 29, 2021

I really felt very comfortable and with an excellent treatment by Francisco and his team who gave me all the solutions to my problems in an expeditious, fast and effective way, I very grateful More

by Ricardo Perez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Ricardo, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Francisco met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Oct 30, 2021 -

Ricardo Perez responded

Thanks Mr. Richard, this is my first Mercedes I know everything is going to alright

Helpful
October 29, 2021

Professional, courteous and posted me on updates.David / Professional, courteous and posted me on updates. David / Francisco explain me in details my options if such problem continued. I do appreciate thei More

by ashrafkhan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear David and Francisco were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
October 29, 2021

Excellent and professional service Treated me as a Excellent and professional service Treated me as a VIP. Would recommend this Dealership to friends More

by Ramibet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leandro Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

Helpful
October 29, 2021

From beginning to end, Andrea was professional, courteous, knowledgeable, analytical, efficient is an understatement, and fast. A perfect representative for Mercedes Benz. Bravo Andrea! You made m More

by Daizy1818
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Report | Print
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Daizy, Thank you for taking the time to share your thoughts on working with Andrea and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
October 28, 2021

friendly staff and i was surprised that my car was ready a lot sooner than I was told so that was awesome… very easy process thank you! More

by evita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Report | Print
Oct 28, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Helpful
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