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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,337 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,337 reviews

November 01, 2021

Valentin always responds. Arranges timely service, keeps notifying about progress of service. We are very happy. More

by Pk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. Valentin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 01, 2021

They made a flat tire as painless as possible. Andrea did a great job with everything More

by Ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Nov 01, 2021 -

Mercedes-Benz of Coral Gables responded

Hello, Thanks for sharing your thoughts about your experience working with Andrea here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 01, 2021

Total professional, Very impressed with dealership and level of service detail was excellent. Great team work More

by ssh355
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Nov 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 01, 2021

Very helpful! Made sure I was taken care of, always on top of my issue and gave me updates when necessary. More

by Nicolesalda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Nov 01, 2021 -

Mercedes-Benz of Coral Gables responded

Nicole, We appreciate your business, Andrea and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

Andrea was very helpful and answered all our questions very quickly. However, it took over 2 days to simply change a tire which was not expected from Mercedes Benz More

by Sebastien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrea Alarcon
Nov 15, 2021 -

Mercedes-Benz of Coral Gables responded

Sebastien ,We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, we'd love to get to the bottom of this and turn things around for you. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

From beginning to end, Andrea was professional, courteous, knowledgeable, analytical, efficient is an understatement, and fast. A perfect representative for Mercedes Benz. Bravo Andrea! You made m More

by Daizy1818
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Daizy, Thank you for taking the time to share your thoughts on working with Andrea and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

Andrea’s services was great. I was a bit disappointed however when I received my car and realized it had not been cleaned. The service department fixed the issues in my car, but the receipt said the car More

by Acu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Andrea provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

Guillermo Requena is the best representative Nice person Guillermo Requena is the best representative Nice person very helpful and always ready to help More

by alafaye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! Guillermo and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

Jose is always on top of everything and is always very fast! You’re the best! Thank you! More

by irgjanelleg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2021

Jose Artiles has been a true professional and friendly Service Representative. I enjoy going to this dealership...although it is extremely busy at times. I know they plan on expanding soon. I was a bit More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Oct 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Jose and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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