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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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July 29, 2021

Dealership personnel is friendly & courteous. Their professionalism and willingness to ensure customer's satisfaction is outstanding. Mr. Estevez from the Service Department was very helpful, and under More

by swisskiss1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
Jul 29, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Francisco! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 29, 2021

Jose is excellent, gives accurate information.Able to Jose is excellent, gives accurate information. Able to reach him when I have issue. Explain service that may be needed in the near future. Good job More

by Rangel.escamilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 29, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are thrilled that you have found your experience with Jose and the team to be a positive one here at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 29, 2021

Francisco was extremely professional and beyond accommodating !! Wonderful and efficient experience !! Challenging times today and the friendliness and patience of the Mercedes team a pleasure Th More

by My suv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
Jul 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 29, 2021

Tony is ALWAYS polite, efficient, courteous and knowledgeable. He is certainly an asset to the organization and I would highly recommend him to my friends Dr. Barry Siegel More

by bsiegel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Jul 30, 2021 -

Mercedes-Benz of Coral Gables responded

Dr. Siegel thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 29, 2021

Frankie always gives amazing service, answers all my questions and responds in a timely manner. It is a pleasure to work with him. I highly recommend Frankie… very professional and friendly. More

by Barbara Suarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Mercedes-Benz of Coral Gables responded

Barbara, Thank you for your business and this review. We're happy to hear Frankie and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 29, 2021

Frank was very attentive and courteous. He knows how to treat a client. He was able to get me the information and results that I was looking for. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Esteves
Jul 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 28, 2021

Excellent Service! Always very attentive and detailed. I was advised about even with my car in a clear and concise manner. I have no complaints about this dealer or Jose. More

by davidmuniz1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 28, 2021 -

davidmuniz1996 responded

Thank you!

July 28, 2021

Always a great service with Jose Artiles. Me and my family all have Mercedes and have known Jose now for several years and cannot express how happy we are whenever we need car service or have any issue More

by n.garcia10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 28, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Jose. We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 28, 2021

Francisco had been fantastic with any issues that we have had with our vehicles. Always nice, knowledgeable and helpful! Definitely recommend this dealer and Francisco More

by Bdbooks61
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
Jul 28, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 28, 2021

Knowledgeable costumer service, no wait for the service, only problem long wait for a loaner. Friendly and helpful employee. Thank you Will go again if needed More

by Andrea7tavara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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