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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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July 27, 2021

Frankie is outstanding, he is thural with his explanations, respectful and knowledgeable. Frankie always makes sure to update me on my car status. I trust Frankie with my car services, his judgm More

by Yg260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Frankie and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 27, 2021

Very pleased with the attention I received at my last visit to service department. Frankie is always very polite and helpful . He explains things patiently and thoroughly. More

by marita525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Mercedes-Benz of Coral Gables responded

Marita, Thank you for your business and this review. We're happy to hear Frankie and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 27, 2021

Professional and friendly approach, always kept me informed as to the progress of the repairs.. Thanks to Mr Cao handling of my service needs and keeping me a satisfied and happy customer. He is a g More

by peterq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Cao
Jul 27, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Frankie and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 27, 2021

Frankie has been my service adviser since I switched from BMW to the Mercedes brand. Prior to leaving BMW, my services advisor, told me to lookup Frankie as an advisor! I met Frank when I purchased my E63, More

by Quincy2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your service experience working with Frankie here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 26, 2021

Excellent communication, customer service and everything else. Jose is a top notch service advisor. I would recommend him and MB Coral Gables to anyone. Five stars! More

by Will Edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 26, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 26, 2021

Excellent service as always. Quick and hassle free. Jose A and his team are always professionals. Happy to come to this dealership for service anytime. More

by Dbriceno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 26, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words for Jose and the team, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 26, 2021

Excellent service from Alex. I was quoted a very fair price for four new tires (less than some local discount stores) and the work was finished when promised. More

by jnh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear that Alex provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 26, 2021

Jose is the best service advisor I have ever had. He has always been very helpful and has given superior customer service! He is very knowledgeable about any questions I have ever had. I am very grateful More

by Holtzda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 26, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Jose and our team were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 26, 2021

Thank you so much Jose, you’re the greatest adviser at Mercedes-Benz in Coral Gables services department. I am hard to believe people, but you! I can trust you with my life, my wife, and more. I always tr More

by Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 26, 2021 -

Mercedes-Benz of Coral Gables responded

Hello, We appreciate your business, Jose and our team look forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 26, 2021

This is my favorite dealer since I bought my first M Benz in 1980 and my salesman is still the same wich is Robert Corso More

by PMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks so much for your review! Our goal is to make sure everyone who walks through the door leaves happy, so we're thrilled to hear you consider us your favorite dealer! We truly appreciate your loyal business and will pass along your compliments to Robert. Thank you for continuing to choose Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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