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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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July 08, 2021

Great and professional service when I drop my car. Stephanie takes great care of my car. She always gets back to me and keeps me up to date as she knows that my car is my baby. Happy customer. More

by Pascale VC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Stephanie and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

Exceptional service from start to finish. I will not take my vehicle anywhere else. No one is more knowledgeable and professional. Thank you Frankie. More

by mvaldes744
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frankie and the team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

Excellent advisor very helpful super knowledgeable always on top of your car would call me with every single option I have to repair the car I really appreciate his help 100% More

by Osicle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Byron here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

My family and I have been going to this dealership for at least 3 decades. The quality of their service has always been constant and top notch. More

by cmdierickx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience working with Byron here at Mercedes-Benz of Coral Gables. We appreciate you being a loyal customer of ours for so many years! We look forward to seeing you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

The best advisor. Always return messages, had everything ready as I walked in. Courteous, always willing to assist. Patient. The car always delivered in time and to my expectation. More

by G63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Warwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 08, 2021

I love MB Coral Gables. Byron is knowledgeable and makes the process fast and easy for the client. I have never had any complaints, just compliments! More

by akuve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Byron was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 07, 2021

The best treatment the best people I week recomend always this dealer I buy always parts and the people are very genthey the service are the best and the car always clean More

by Miguelsesana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 07, 2021

Rosie is an excellent Service Advisor. She is very efficient and helpful. Rosie always goes out of her way to make the process easier for me and provides updates frequently. She is an asset to your co More

by Kimberly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
Jul 07, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much, Kimberly, for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 07, 2021

The highlight of your dealership is your service advisor Stephanie Segovia. She is totally dedicated to her position as a service advisor and is well informed, knowledgeable, efficient, attentive, responsi More

by Sts1law
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 07, 2021 -

Mercedes-Benz of Coral Gables responded

Wow, thank you for taking the time to leave us this fabulous, five-star review! We're looking forward to sharing your compliments with Stephanie and our team. Please let us know if we can be of any further assistance. We're always happy to help. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 07, 2021

Very efficient. Took care of the problem quickly and without any issues. He was very professional and to the point. Followed up for any inconveniences. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 07, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to leave us a five-star review, Paul! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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