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Mercedes-Benz of Cutler Bay

Cutler Bay, FL

5.0
2,343 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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10701 SW 211 St

Cutler Bay, FL

33189

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Showing 2,343 reviews

May 31, 2025

I will never take my MB’s anywhere else. To my experience, this is the best service dealership. I can leave my cars there with confidence knowing they will be taken care of. Jose Henrique al More

by Dani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Mercedes-Benz of Cutler Bay responded

Thank you for choosing Mercedes-Benz of Cutler Bay. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

May 30, 2025

Eric Kalias displayed what is true service excellence throughout my car buying experience. He guided me through the entire process with professionalism, his knowledge and patience so it was a seamless. More

by Donna Roberts Benjamin
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kalias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Mercedes-Benz of Cutler Bay responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Oliver Ortiz, Sales Manager 305-278-6117 Oliver.Ortiz@mbcutlerbay.com

May 26, 2025

My Service advisors Carlos and Jesus provided top notch customer service. I was able to save money with a simple service. I really appreciated it, knowing there are ones that care is truly important. My ca More

by tmillery03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Magallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Fuenmayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
May 26, 2025 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

May 24, 2025

A tolerant and gentlemanly gentleman who understands human psychology. He understands what you need before you even say it and ensures that you walk out the door happy.! More

by horse girl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kalias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Mercedes-Benz of Cutler Bay responded

Thanks for sharing about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon! Oliver Ortiz, Sales Manager 305-278-6117 Oliver.Ortiz@mbcutlerbay.com

May 20, 2025

My service tech Jose Henriquez took very care of me and my car concerns and the service. More

by drecupe_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

May 16, 2025

I’ve purchased multi cars from them all has been awesome service has been above and beyond will keep buying from them. More

by jndserrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oliver Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Yanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Castano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raydel Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Mercedes-Benz of Cutler Bay responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

May 12, 2025

After I spent $2600 for tires and another $800 for a Service "A", I received a coupon in the mail for a special $199 Service "A" the very next day. I wish someone would have told me about the special wh More

by Arthur C.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Mercedes-Benz of Cutler Bay responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

May 09, 2025

Mercedes-Benz of Cutler Bay has the best service center I’ve ever been to. Very professional and knowledgeable on all aspects of my vehicle.. The service was completed quickly. This is an example of great More

by Mrejbeni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Mercedes-Benz of Cutler Bay responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay. We look forward to having you as one of our valued customers for many more years to come! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

May 08, 2025

From day one our Sales Representative Laura Delgado was Amazing beyond words. Incredibly she has continued to assist me with any questions I have almost two years later. Not once has she not answered my More

by Belkis Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Mercedes-Benz of Cutler Bay responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

May 08, 2025

This is the 3rd Mercedes we have purchased over the years at Bill Ussery. Recently we had an issue with a service light coming on our 2024. Stubborn issue but our service advisor Lorenzo Veloz, as he does, g More

by RKahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Veloz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Mercedes-Benz of Cutler Bay responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as a valued customer for many years to come! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

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