Mercedes-Benz of Cutler Bay

Outstanding as always The reason why I love been a customer at your location is the level of customer service given by Charlie Rodriguez in your service department, Charlie The reason why I love been a customer at your location is the level of customer service given by Charlie Rodriguez in your service department, Charlie is an exceptional individual that takes the time to go over every and each detail of the service that is been given to the car. He makes you feel that you are important as a human not just another $$$ number. I had a very bad experience while buying my car at your dealer, but meeting Charlie Rodriguez changed my whole experience with your location. YOU NEED MORE INDIVIDUALS LIKE CHARLIE TO WORK IN YOUR LOCATION, SPECIALLY ON YOUR SALES DEPARTMENT !! Thank you for your GREAT JOB as always Charlie, never change !! Regards, Jose Galindo - Mercedez GLA250 More

Great experience! Sales to finance department to the service department was fantastic. I waited in the lounge and got some work done while I waited for servicing at was very enjoyable. The coffee and service department was fantastic. I waited in the lounge and got some work done while I waited for servicing at was very enjoyable. The coffee and snacks hit the spot. More

I look for cars where Laura is because she is GREAT in service, when I call, she knows I am buying and she makes my purchases hassle-free. I am so happy she is at MB of Cuttler Bay. service, when I call, she knows I am buying and she makes my purchases hassle-free. I am so happy she is at MB of Cuttler Bay. More

Honestly the staff were very friendly, since I got to the dealer I got lucky to talk to sales person Frank Aguilera, very professional in helping me choose the car I was looking for, took me on a test drive, dealer I got lucky to talk to sales person Frank Aguilera, very professional in helping me choose the car I was looking for, took me on a test drive, explained me all features of the car, I really appreciate his knowledge and professionalism. Thank you Frank as you really made the difference! Thumbs up! More

Our new car purchase experience was easy and smooth. Laura was super reponsive, and did everything in her power for us to get excatly what we wanted. Laura was super reponsive, and did everything in her power for us to get excatly what we wanted. More

Excellent great service, in time and professional; highly recommend this Mercedes Benz dealership. My car was returned clean and everything was done promptly. T great service, in time and professional; highly recommend this Mercedes Benz dealership. My car was returned clean and everything was done promptly. Thanks to all your staff More

Excellent customer service Buying or leasing a car is always a motive for stress, however my wife and I always feel at ease when dealing with Laura Delgado and Danny Baster, the Buying or leasing a car is always a motive for stress, however my wife and I always feel at ease when dealing with Laura Delgado and Danny Baster, they make us feel like part of the MB family because of their courtesy and professionalism. I'd like to also thank Robert Damas in the service department who was very helpful in resolving quickly some minor issues. More

Excelente profesionalismo Maribel dio una excelente atención con profesionalismo, logrando un buen acuerdo, yo la recomendaría a toda aquella persona que me pregunte por un me Maribel dio una excelente atención con profesionalismo, logrando un buen acuerdo, yo la recomendaría a toda aquella persona que me pregunte por un mercedes benz More

Thrilled and pleased with service! We are so happy to have purchased our first Mercedes at Mercedes Benz of Cutler Bay and particularly with our service representative. Roman Fernandez. We are so happy to have purchased our first Mercedes at Mercedes Benz of Cutler Bay and particularly with our service representative. Roman Fernandez. Roman epitomizes what one would expect from Mercedes-he is bright, courteous, pleasant and most helpful. He also promptly returns calls and inquiries and he and the agency have been absolutely kind and generous regarding loaners when needed, particularly sensitive to our needs, inasmuch as my husband no longer drives and we therefore only have one car. Having grown up with a dad that sold Chevies and two uncles who had a Buick and an Oldsmobile agency, I am particularly experienced and familiar with the aspects of sales and service in this area! THANK YOU! More

After having visited several Mercedes dealers, this is the one that offered me the biggest discount off the MSRP price. Oliver and Sergio were very knowledge and friendly, making the experience pleasurab the one that offered me the biggest discount off the MSRP price. Oliver and Sergio were very knowledge and friendly, making the experience pleasurable for a change. Thank You! More