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Mercedes-Benz of Cutler Bay
Cutler Bay, FL
2,354 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,354 reviews
March 18, 2024
My wife and I were blown away by the amazing customer care and service we received from Eric and the team. We had purchased our prior lease in Coral Gables and based on this recent experience, I would on care and service we received from Eric and the team. We had purchased our prior lease in Coral Gables and based on this recent experience, I would only come to this dealership as the customer service was second to none. Eric was super knowledgeable and helpful in making our decision. The Sales Manager, Oliver Ortiz, also was super helpful and made the experience much more enjoyable. More
by Onyx2484
Employees Worked With
Other Employees :
Mary de la concepcion, Oliver Ortiz, Eric Kalias
March 05, 2024
Eric was absolutely amazing! We had the pleasure of meeting him and Oliver at our first visit to the dealer and knew that when we were ready to purchase we were coming back to hi We had the pleasure of meeting him and Oliver at our first visit to the dealer and knew that when we were ready to purchase we were coming back to him! We are so lucky to have had him help with the purchase of my dream car! He was honest, caring and extremely informative on which car was going to work best for our family. The sales manager Oliver was also very helpful. We felt welcomed in the Mercedes family. The whole process was the best I’ve had ever purchasing the car. We will definitely be coming back and referring friends and family! More
by nikkiblovely
March 04, 2024
We love Eric! !!!!!! He’s excellent!! Taking his time to review the cars we liked. My English is not very good, but he’s super patient, Explaining all the questions !!!!!! He’s excellent!! Taking his time to review the cars we liked. My English is not very good, but he’s super patient, Explaining all the questions I have slowly, and details. I’m ready to get my next car with him🥰 More
by Ruohan Zhao
Employees Worked With
Oliver Ortiz, Eric Kalias, Alex Cruz
February 07, 2024
Me encantó el trato y me resolvieron todas mis dudas . . salí feliz con mi coche nuevo .. amo mercedes Benz de culter bay they are the Best !!! ❤️❤️ Thank you Guys . salí feliz con mi coche nuevo .. amo mercedes Benz de culter bay they are the Best !!! ❤️❤️ Thank you Guys More
by jenniferlemus
Employees Worked With
Oliver Ortiz, Emiliano Telecemian
January 30, 2024
Excellent and very professional service. I felt very comfortable and like family. I'd recommend it to anyone I know. I felt very comfortable and like family. I'd recommend it to anyone I know. More
by maritza.menendez
January 29, 2024
Excellent and professional service from the entire team and very important from Damian Rodriguez..5 stars. and very important from Damian Rodriguez..5 stars. More
by isaacJr
Employees Worked With
Other Employees :
Adrian Lee Sang, Carlos Vazquez
January 20, 2024
Orlando Bravo, the service consultant is very nice and gave me a great customer service. He is very professional and I got what I was looking for. gave me a great customer service. He is very professional and I got what I was looking for. More
by Efren
Employees Worked With
January 10, 2024
Muy profesional y atento muy buen vendedor cooperativo servicial honesto me sentí en familia con la atención que nos dio servicial honesto me sentí en familia con la atención que nos dio More
by miguelpena837
Employees Worked With
January 09, 2024
Erik was very considerate and helpful. He made this process so easy. I’m a first time EV buyer. Erik was very knowledgeable. That was very reassuring. He makes himself available to assist He made this process so easy. I’m a first time EV buyer. Erik was very knowledgeable. That was very reassuring. He makes himself available to assist you with any questions you have anytime. I definitely recommend Erik! More
by D Rolle
January 06, 2024
Mrs Delgado customer service was second to none, Because of her honesty and impeccable customer service, I decided to switch dealership after 30+ year, of her honesty and impeccable customer service, I decided to switch dealership after 30+ year, More
by jalovici
