Mercedes-Benz of Cutler Bay

Mercedes-Benz of Cutler Bay, from the sales department to the service department, is one of the best dealerships I’ve ever dealt with in my lifetime. Every experience, whether purchasing a vehicle or bringin the service department, is one of the best dealerships I’ve ever dealt with in my lifetime. Every experience, whether purchasing a vehicle or bringing one in for service, has been nothing short of exceptional. The sales team is professional, knowledgeable, and truly focused on customer satisfaction, making the car-buying process seamless. On the service side, the dedication and expertise of the entire staff ensure that every visit is smooth and efficient. Special thanks to Luis Gutierrez, Conroy Nicholas, and my service advisor, Jose Henriquez, for always going above and beyond to provide top-tier service. I also want to recognize the mechanics, porters, and all the support staff who work tirelessly behind the scenes to keep everything running efficiently. Their hard work and attention to detail do not go unnoticed and are a big part of what makes this dealership stand out. If you’re looking for a dealership that truly values its customers and delivers exceptional service at every level, I highly recommend Mercedes-Benz of Cutler Bay. They set the standard for excellence! More

Kevin LaPlanche to the rescue again! I hit a large pothole in the road and popped two tires. As always, I called Kevin and he guided me on what to do and put my mind at ease. We got t I hit a large pothole in the road and popped two tires. As always, I called Kevin and he guided me on what to do and put my mind at ease. We got the car towed in right away and he made sure that everything was squared away by the end of the day. I have been working with Kevin for years now and he never disappoints. More

Excellent service, minimal waiting time, specialists dedicated to making you feel at home. 100% recommended. dedicated to making you feel at home. 100% recommended. More

Took my car in for routine service and worked one on one with my service advisor, Lorenzo Veloz. Not only was Lorenzo so kind and personable with me, but he also took the time to thoroughly explain what wou with my service advisor, Lorenzo Veloz. Not only was Lorenzo so kind and personable with me, but he also took the time to thoroughly explain what would be done to my car and what to expect moving forward. He made the process extremely seamless and efficient- which truly showed the commitment that he and the entire dealership has to delivering/ensuring exceptional customer experiences. More

I had an outstanding experience purchasing my new Mercedes, thanks to the exceptional service provided by Eric, the sales representative and Oliver the manager. From the moment I arrived at the deale Mercedes, thanks to the exceptional service provided by Eric, the sales representative and Oliver the manager. From the moment I arrived at the dealership, they made me feel welcome and prioritized my needs. Eric took us to see the car I was interested in and dedicated his day for us, I appreciated his patience as he answered all my questions and helped me navigate the selection process. Eric truly listened to my preferences and worked diligently to ensure I found the perfect car that suited me. Eric and Oliver went above and beyond to provide an enjoyable and stress-free experience, making the buying process feel seamless. I felt supported and confident in my decision, thanks to their guidance. If you're looking for a new vehicle, I highly recommend reaching out to them. Their dedication to excellent customer service and expertise truly made all the difference in my car buying. More

Jonathan, Jesus and Conroy are always a pleasure to work with and they always provide exceptional service! with and they always provide exceptional service! More

Eric Kalias made my car buying experience truly exceptional! From start to finish, he guided me through the entire process with professionalism, patience and expertise. He took the time to understa exceptional! From start to finish, he guided me through the entire process with professionalism, patience and expertise. He took the time to understand what I was looking for and ensured everything went smoothly. His dedication and attention to detail made this and easy enjoyable experience! Highly recommend! More

The service is wonderful, and my adviser Roberto Damas is the better adviser! and for sale department Hector Fernandez the better adviser! and for sale department Hector Fernandez More

Oliver Ortiz played a key role in making my dream car a reality! His expertise and commitment ensured I walked away with a great deal that worked for me. His leadership and willingness to make things happe reality! His expertise and commitment ensured I walked away with a great deal that worked for me. His leadership and willingness to make things happens made all the difference. I truly appreciate his efforts! More

Sales person, Janyll, was great. Made a normally stressful process easy. Dealership delivered 100% of what they promised on phone. Made a normally stressful process easy. Dealership delivered 100% of what they promised on phone. More