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Mercedes-Benz of Cutler Bay

Cutler Bay, FL

5.0
2,342 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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10701 SW 211 St

Cutler Bay, FL

33189

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Showing 2,342 reviews

February 05, 2021

Very good experience buying my first MercedesBenz, Laura was excepcional with us , she take care of every detail . Really good experience . Thanks Mercedes Benz Thanks to Laura , Carlos and Ever! More

by Damarisgodinez19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ewer (Ever) Aguiar
Feb 05, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

February 04, 2021

The technician Steve was excellent he arrived very quickly and took care of everything for us. The only issue was he had trouble with the charge card machine as it had to be updated and that took quit More

by kkmiausa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service
Feb 04, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for sharing your thoughts about your experience with Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

February 04, 2021

Exceptional Service !! Pero yo no compre' mi carro con Exceptional Service !! Pero yo no compre' mi carro con ustedes pues un vendedor llamado Emeliano, nunca me brindo' una atencion professional. me d More

by ainsignares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Castillo
Feb 04, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose and our sales team met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

February 04, 2021

Oliver was the absolute best he made Us feel very very comfortable with our purchase Highly Recommended thank you so much Oliver your the best More

by Erickawalker87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you so much for taking the time to share your feedback with us, Ericka! We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

February 03, 2021

This was my first Mercedes experience. Hector Fernandez right away kept in constant communication with me thru email about deals for the month. I went in, was greeted by a warm smile, and while Hector cou More

by Juan L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Martinez, Hector Fernandez, Rene Sanchez
Feb 03, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you so much, Juan, for your kind words, and for taking the time to leave us this wonderful feedback! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

February 03, 2021

Great experience overall. Joe Maya is an excellent car salesperson. Everything was an easy process- straightforward with terms of lease, etc. would highly recommend to anyone. More

by Jpove001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Maya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Yanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Mercedes-Benz of Cutler Bay responded

Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! Joe and our team are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

January 31, 2021

Laura and the entire dealership staff and experience was exceptional. Being my first experience with Mercedez-Benz (and living 45 min from the dealer), Laura worked with be over the phone and was super ult More

by Guidop10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Llanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Hernandez, from service, also helped on the choice of AMG.
Jan 31, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

January 30, 2021

The dealership and the staff are great, the GM Luis Gutierrez and sales person Laura Delgado were excellent, the best experience i have had in purchasing a vehicle. I recommend them 100 %. More

by Cst2549
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis, Laura, and the rest of our team, and we look forward to working with you again. Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

January 29, 2021

Really really nice and professional staff. Took care of me right away. The repair to my vehicle was completed faster than what I anticipated. This was a warranty repair, but I look forward to servicing my More

by firemanfires
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Castillo
Jan 29, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

January 28, 2021

Very courteous customer service. As soon as I got there, someone greeted me right away and directed me to the service department. All my paperwork was ready when I arrived to pick up my car. I noticed my More

by jfrivero
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jose Castillo
Jan 28, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

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