Mercedes-Benz of Cutler Bay - Service Center

Excelente customer service provided by Jose Enriquez, no matter how busy he can be, always offers a prompt service and is ready for you. Professional, respectful, attentive! Thank you! matter how busy he can be, always offers a prompt service and is ready for you. Professional, respectful, attentive! Thank you! More

I will never take my MB’s anywhere else. To my experience, this is the best service dealership. I can leave my cars there with confidence knowing they will be taken care of. Jose Henrique al To my experience, this is the best service dealership. I can leave my cars there with confidence knowing they will be taken care of. Jose Henrique always keeps me updated with all the steps that take place and what to expect and when they are ready. His service is always superb! And my car and SUV are better because of this dealership! Thank you More

My Service advisors Carlos and Jesus provided top notch customer service. I was able to save money with a simple service. I really appreciated it, knowing there are ones that care is truly important. My ca customer service. I was able to save money with a simple service. I really appreciated it, knowing there are ones that care is truly important. My car drives much better. More

My service tech Jose Henriquez took very care of me and my car concerns and the service. my car concerns and the service. More

I’ve purchased multi cars from them all has been awesome service has been above and beyond will keep buying from them. service has been above and beyond will keep buying from them. More

After I spent $2600 for tires and another $800 for a Service "A", I received a coupon in the mail for a special $199 Service "A" the very next day. I wish someone would have told me about the special wh Service "A", I received a coupon in the mail for a special $199 Service "A" the very next day. I wish someone would have told me about the special when I checked in with service. Who doesn't want to save a few hundred dollars? More

Mercedes-Benz of Cutler Bay has the best service center I’ve ever been to. Very professional and knowledgeable on all aspects of my vehicle.. The service was completed quickly. This is an example of great I’ve ever been to. Very professional and knowledgeable on all aspects of my vehicle.. The service was completed quickly. This is an example of great customer service. More

This is the 3rd Mercedes we have purchased over the years at Bill Ussery. Recently we had an issue with a service light coming on our 2024. Stubborn issue but our service advisor Lorenzo Veloz, as he does, g at Bill Ussery. Recently we had an issue with a service light coming on our 2024. Stubborn issue but our service advisor Lorenzo Veloz, as he does, got us in right away, got us a loaner, got the problem solved by the next day and sent us off happy again; as we always are and have been at Bill Ussery. Alfonso, our sales guy always gives us and our friends great deals on amazing vehicles. Thank you Bill Ussery! More

From day one our Sales Representative Laura Delgado was Amazing beyond words. Incredibly she has continued to assist me with any questions I have almost two years later. Not once has she not answered my Amazing beyond words. Incredibly she has continued to assist me with any questions I have almost two years later. Not once has she not answered my call. Also, Kevin Laplanche my Service Advisor has provided me with unexcelled service and punctuality. My experience with Mercedes Benz of Cutler Bay has exceeded all my expectations. Do not hesitate in purchasing your Mercedes at Mercedes Benz of Cutler Bay! Superior Service from every Representative that you cross paths with! Kindly, Belkis A. More

Very friendly staff, if you looking to buy a car go with David Gaspe and for service look for Kevin La Planche, always ready to help. David Gaspe and for service look for Kevin La Planche, always ready to help. More