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Ray Catena Motor Car Corp - Service Center

Edison, NJ

4.3
178 Reviews

178 Reviews of Ray Catena Motor Car Corp - Service Center

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February 11, 2022

Once again I have to admit that Ray Catena & especially Paula Gaillard are simply outstanding in customer satisfaction. Paula remembered my service appt for a windshield change and promptly called the ser More

by SP
Customer Service
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paula Gaillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you SP for such a nice review enjoy the new car.

January 26, 2022

Bought a CPO vehicle from this dealership and later discovered vehicle had been involved in an accident with repairs not done to spec resulting in issues discovered shortly thereafter. Had a clean car More

by DisappointedBuyer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Barry Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2022

Gregory Giordano is phenomenal. I love the fact that he's patient and takes the time out of his busy schedule to fit us in. He's very concerning and he feels like "one of the family"!! We've purchase More

by Renee Shorte
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Renee for such a great review.

Jan 22, 2022 -

Renee Shorte responded

My pleasure

January 18, 2022

Frank in service was extremely helpful and courteous. He handled everything in a timely and professional manner. More

by peterdesciscio
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Frank
Jan 18, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Peter for such a nice review. Enjoy the new car.

December 16, 2021

Recently brought in my 2012 C300 to be serviced. Since it was roughly around 80k miles I wanted to have the transmission fluid changed. For about 9 years I've maintained the vehicle with proper oil changes, More

by _drewig
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Guy Paone
Dec 24, 2021 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

_drewig Sorry that something happened with your 2012 Mercedes-Benz C300 for you to write a review like this. Our service department does not charge for items that are not needed and our tech's do not damage cars to gain more work This I find slanderous. But I would love to know who you are so I can pull your file see what happened because there are always three sides to a story and I would like to check on our side in service. So please call me or e-mail me. thanks Doug Wells 732-549-6600 dwells@raycatena.com

Jan 27, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

_drewig Sorry that something happened with your 2012 Mercedes-Benz C300 for you to write a review like this. Our service department does not charge for items that are not needed and our tech's do not damage cars to gain more work This I find slanderous. But I would love to know who you are so I can pull your file see what happened because there are always three sides to a story and I would like to check on our side in service. So please call me or e-mail me. thanks Doug Wells 732-549-6600 dwells@raycatena.com As of 1/27/22 I have not heard back from you.

December 01, 2021

Great service and easy to deal with. All my cars are from Ray Catena dealerships because they treat you the best. Highly recommend you get your next MB here. More

by jefftauber
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Allyson Gutman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Jeff for the great review.

October 30, 2021

I've had my two SL's serviced with Ray C. since 2007, a 1999 SL500 and my current 2008 SL550; excellent service. The service advisors that I worked with are very customer focused. A special shout out to More

by Diamond
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Migliore
Nov 06, 2021 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Diamond for such a great review.

October 23, 2021

Excellent service and experience. .No hassle purchase/lease on new 2021 C class. No dealer premium mark up. Very helpful. Francesco Vendra was great, so was the service department. Had a sma More

by azayats
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Francesco Vendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2021 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

thank you azayats for the great review

September 27, 2021

Took my G550 in for service on 8/30/21. One week went by, no call, had to call them, still working on it. Week 2 went by, no call, had to call them, still working on it. Week3 goes by, no call had to call th More

by dgiancristofaro
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Migliore
September 10, 2021

I had a service appt. with Adam Mccuen on 9/7/21 he's very helpful and professional and friendly. Thanks Adam for your help. More

by hbruzzi
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam McCuen
Sep 11, 2021 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

thank you hbruzzi for the great review and kind words about Adam

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