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Mercedes-Benz of Edison - A Ray Catena Dealership - Service Center

4.8

135 Lifetime Service Reviews

910 U.S. 1, Edison, New Jersey 08817

135 Reviews of Ray Catena Motor Car Corp - Service Center

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February 26, 2020

"Vehicle was there for a repeat engine light. While in..."

- Trother1

Vehicle was there for a repeat engine light. While in your care, you recommended replacing the tires for $1,200. We agreed. I picked the car up today and was handed an invoice for $1,450. When I questioned the Receptionist (middle position), she showed little interest in explaining the additional $250. Essentially walked away, starting talking to Receptionist in right position. I have later learned that my wife asked for someone to tell us what it would take to repair the broken passenger visor clip (plastic bushing that holds the visor in place). No one called us back/ authorized the work. Certainly didn't expect it to cost $250. The vehicle has an extended warranty. You folks are usually over the top.

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Yes
Employees Worked With
Receptionist in the middle, couldn't be bothered to explain the invoice
January 10, 2020

"adam very helpful every thing went perfect thank you"

- naples135

# one adam very helpful great service every thing went well car driving great no noise thank you adam see you soon for my oil change

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Recommend Dealer
Yes
Employees Worked With
adam service dept
Jan 15, 2020 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

THank you

December 31, 2019

"Mike was very helpful and explained everything to me..."

- syafsa

Mike was very helpful and explained everything to me although I am a retiree, he tried to accommodate me within my budget. It’s a bit difficult when you are retired.

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Recommend Dealer
Yes
Employees Worked With
Mike Laudani
December 20, 2019

"mike laudani at the ray Catena service center is an..."

- Jim

mike laudani at the ray Catena service center is an extremely knowledgeable and helpful advisor, very prompt returning calls and can answer any questions that are asked of him. Thanks mike laudani

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Recommend Dealer
Yes
Employees Worked With
Mike laudani jr.
December 17, 2019

"Mr. Michael Laudani will always be there for my wife and..."

- Ce ce

Mr. Michael Laudani will always be there for my wife and I all the time Never let's us down and I know he never will Thanks again mike laudani

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Recommend Dealer
Yes
Employees Worked With
Mike laudani
December 17, 2019

"Mike laudani has help me and my husband For about 14..."

- Sandy

Mike laudani has help me and my husband For about 14 years and every visit has been wonderful and would never use anyone else but him thanks mike laudani

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Recommend Dealer
Yes
Employees Worked With
Mike laudani
December 17, 2019

"Mike laudanum has been a great help In the service world..."

- John john

Mike laudanum has been a great help In the service world always will to help And be there for you every time we come in thanks mike laudani

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Recommend Dealer
Yes
Employees Worked With
Mike laudani
December 17, 2019

"mike laudani is a fantastic service advisor. He has been..."

- killin

mike laudani is a fantastic service advisor. He has been there for me for over 9 years. He is a honest and explains everything clearly. He helps explain all options regarding each unique situation. I can’t recommend him enough.

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Recommend Dealer
Yes
Employees Worked With
Mike laudani
December 16, 2019

"Mike Laudani has been my service rep for 20 years...."

- Kevin

Mike Laudani has been my service rep for 20 years. Excellent service always keeps me informed on progress of work being done. He is aces Kevin M

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Yes
Employees Worked With
December 16, 2019

"MR MICHAEL D LAUDANI has helped me from 2007 to 2020 and..."

- Gail

MR MICHAEL D LAUDANI has helped me from 2007 to 2020 and what a nice Service ride it has been. Mike Laudani has Been wonders all these years

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Recommend Dealer
Yes
Employees Worked With
Michael Laudani
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