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Ray Catena Motor Car Corp - Service Center

Edison, NJ

4.4
174 Reviews

174 Reviews of Ray Catena Motor Car Corp - Service Center

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May 21, 2022

Very pleased wth the dealership, especially Mike Laudoni. He went out of his way to bring the car to me and to take the loaner car back. Thanks Mike. Neil Seff More

by NMSEFF1947
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 21, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

thank you so much for the nice review.

April 29, 2022

Every service appointment at Ray Catena has always been excellent! Ann Marie Albero-Durant my service representative is a gem and makes my service appointments always a wonderful experience. She is a ple More

by beeDebbybee
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ann Marie-Durant
Apr 30, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much Debby for the great review, and such kind words about Ann Marie and Tom

March 24, 2022

Recent service on my E53 was excellent, the service consultant Edgar Ramirez was very helpful, courteous and friendly. I am very happy with the service. More

by NSGANESAN
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Ramirez, Service Department
Mar 26, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you NSGANESANfor the great review.

March 02, 2022

Mike Migliore was great! Patient, knowledgeable, answered all questions, gave very useful advice! will always ask for Mike when car goes in for servicing... thank you Mike! More

by felli
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Migliore
Mar 08, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you felli for the nice review and kind words about Michael Migliore.

March 01, 2022

After a horrible experience in another dealer, I want to say thank you to Randi Weinstein for contacting me right away and addressed my issues and of course a big golden start to AnnMarie Albero , she is wi More

by Gtapia
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 08, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Gtapia For such a nice review and such nice words about Vince Peluso Jr.

February 15, 2022

I almost never write reviews but I feel compelled to let you know my experience here. This is by far the worst dealer to have your Mercedes serviced/repaired. I bought a certified pre owned 100k car at an o More

by Pautab1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Fred
Feb 15, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Hi Brian my name is Doug Wells the GM here at Ray Catena. I wanted to go over a few things with you. I see you are the third owner of this car and it looks like it was purchased out of Texas. It also looks like it was purchased with the just the Base CPO warranty. Also the car had a minor accident with the second owner did not know if you were aware of that. The fact that there is something that needs to be repaired that is not covered on the CPO warranty is not our fault. Fred stating he would have helped if the car was purchased from us is true because we back our cars that we put through the CPO process. MBUSA even offered you $1000 good will which you declined. I spoke with Fred and said that they did not denied getting you the part number. If you still want the parts number I can get them for you. We are a big dealership that works on relationships not volume. It's the reason why we have such a great reputation for over 40 years. Also your base CPO that came with your car will expire on 11/30/22 the dealer who sold it to you should have offered you the opportunity to purchase another a 1 year or 2 year CPO warranty for this car, which I would add if you plan on keeping it. I can also send you the Warranty info for your car so you know what the CPO warranty covers. (This should have been given to you at time of sale) Feel free to contact me anytime to discuss in detail. Douglas Wells General Manager Ray Catena Motor Car Mercedes-Benz, Smart Car, Sprinter/Metris Vans 910 Route One Edison NJ 08817 office 732-549-6600 fax 732-626-6108 dwells@raycatena.com

Feb 15, 2022 -

Pautab1 responded

Doug, a couple points here. You raise the point that there was a ‘minor accident’. Yes, I am aware of the minor front bumper damage from being backed into in a parking lot. I have the pictures. Seems that you bring this up in an attempt to say my exhaust issue is a result of the history of the car. It is not. As you know, my car went through the Mercedes CPO process and passed as a CPO, which is why I was able to be offered the CPO warranty in the first place. My point remains…if I bought the car at your dealership, you would have looked to help a first time Mercedes customer. But because I did not purchase it from you, your team chose to deny it. This is why I say your dealership does not care about the Mercedes’ brand. You also mentioned MBUSA offered me 1k to fix the issue and I denied it. Yes, that is true. I consider it a slap in the face as 1k is not even 20% of the total $5500 bill your service dept wanted to charge me. And lastly, I called your parts department just this week where they explicitly told me they do not give out the part number because they would “lose the sale”. As I mentioned to my service advisor, this is the first and the last time I purchase a Mercedes’; and you can bet that the reason why is because of the treatment I received at Mercedes of Edison.

Feb 16, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Brian I only brought up the accident because sometime people were not told or did not review the car fax which I did. . We do our best to take care of all customers but yes if it's our customer with a car that we sold and has an issue we will help in any way, even if it cost us money as you would expect from a dealer that sold you a car.

February 11, 2022

Once again I have to admit that Ray Catena & especially Paula Gaillard are simply outstanding in customer satisfaction. Paula remembered my service appt for a windshield change and promptly called the ser More

by SP
Customer Service
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Feb 14, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you SP for such a nice review enjoy the new car.

January 26, 2022

Bought a CPO vehicle from this dealership and later discovered vehicle had been involved in an accident with repairs not done to spec resulting in issues discovered shortly thereafter. Had a clean car More

by DisappointedBuyer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
January 21, 2022

Gregory Giordano is phenomenal. I love the fact that he's patient and takes the time out of his busy schedule to fit us in. He's very concerning and he feels like "one of the family"!! We've purchase More

by Renee Shorte
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 22, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Renee for such a great review.

Jan 22, 2022 -

Renee Shorte responded

My pleasure

January 18, 2022

Frank in service was extremely helpful and courteous. He handled everything in a timely and professional manner. More

by peterdesciscio
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Frank
Jan 18, 2022 -

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Peter for such a nice review. Enjoy the new car.

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