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Ray Catena Motor Car Corp - Service Center
Edison, NJ
234 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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234 Reviews of Ray Catena Motor Car Corp - Service Center
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December 17, 2021
Recently brought in my 2012 C300 to be serviced. Since it was roughly around 80k miles I wanted to have the transmission fluid changed. For about 9 years I've maintained the vehicle with proper oil changes, was roughly around 80k miles I wanted to have the transmission fluid changed. For about 9 years I've maintained the vehicle with proper oil changes, brakes, etc. Never had serious problem until this visit. Upon picking up my vehicle their were a lot of things wrong. First, the car was absolutely filthy. Grease and oil were all over the place, like the mechanic did it intentionally and made it even worse. Second, for some MAGICAL reason, the brake line had a leak. Now keep in mind this vehicle is garage kept and if their was a leak anyone would easily notice. After speaking to Guy Paone about my issue he indicated that the brake line was rusted and caused a small gash. Upon checking the car myself, the vehicle had no indication of rust. During my visit I wanted to get an estimate on how much it would cost to get repaired. Guy MAGICALLY knew the cost without running the price through the system. He instantly knew with the same modeled car that it would cost $4.5k to be fixed. I came in for a simple transmission fluid change and now have to pay a large repair bill due to this locations negligence. This industry must be really suffering for them to stoop to this level of robbery. Especially for Mercedes Benz. More
by _drewig
Employees Worked With
Guy Paone
December 01, 2021
Great service and easy to deal with. All my cars are from Ray Catena dealerships because they treat you the best. Highly recommend you get your next MB here. Ray Catena dealerships because they treat you the best. Highly recommend you get your next MB here. More
by jefftauber
Employees Worked With
October 30, 2021
I've had my two SL's serviced with Ray C. since 2007, a 1999 SL500 and my current 2008 SL550; excellent service. The service advisors that I worked with are very customer focused. A special shout out to 1999 SL500 and my current 2008 SL550; excellent service. The service advisors that I worked with are very customer focused. A special shout out to Mike Migliore. I definitely would recommend Ray C. for service. More
by Diamond
Employees Worked With
Mike Migliore
October 23, 2021
Excellent service and experience. .No hassle purchase/lease on new 2021 C class. No dealer premium mark up. Very helpful. Francesco Vendra was great, so was the service department. Had a sma purchase/lease on new 2021 C class. No dealer premium mark up. Very helpful. Francesco Vendra was great, so was the service department. Had a small issue with hood open message. was fixed in 2 minutes. Highly recommended. More
by azayats
Employees Worked With
Francesco Vendra
September 27, 2021
Took my G550 in for service on 8/30/21. One week went by, no call, had to call them, still working on it. Week 2 went by, no call, had to call them, still working on it. Week3 goes by, no call had to call th no call, had to call them, still working on it. Week 2 went by, no call, had to call them, still working on it. Week3 goes by, no call had to call them, I was told their “top” technician couldn’t find issue, want to release car to me and wants me to bring it back when issue worsens, gets louder or happens more frequently!Week 4 goes by, no call, called them. My service manager, Mike Migliore, said he closed out my paperwork and thought I was going to pick up the car, he thought he called me. No call. He did apologize for thinking he called me. I am getting no where fast with them. I hate to say it but maybe it’s because I am a woman. I don’t want the car back until it is fixed. This is suppose to be a company that prides themselves in their service! Ha! More
by dgiancristofaro
Employees Worked With
Mike Migliore
August 19, 2021
Tim Antoniszyn in Sales and Mike Migliore in Service are both top-notch professionals in their respective areas of expertise. 10/10, I highly recommend! both top-notch professionals in their respective areas of expertise. 10/10, I highly recommend! More
by DP
Employees Worked With
Mike Migliore, Tim Antoniszyn
August 16, 2021
As always Mike Laudani gives us his undivided attention when we bring our Mercedes vehicles in for service. He explains in detail the work that needs to done. He makes bringing in our cars for service enjo when we bring our Mercedes vehicles in for service. He explains in detail the work that needs to done. He makes bringing in our cars for service enjoyable. More
by VINCENT4
Employees Worked With
Mike Laudani
July 30, 2021
Freddy D is reason I buy and service my Mercedes at Ray C . I have purchased 7 Mercedes from Raycatena because I know that Freddy will make sure that the car is completed as it should be. In the over 10years . I have purchased 7 Mercedes from Raycatena because I know that Freddy will make sure that the car is completed as it should be. In the over 10years never a problem with them and all ways kept me informed of the progress. Always a loaner until the job was completed in full. More
by dennisdino73
