"Excellence in Customer Service"
- Maria Camilo
Vincent Santangelo and Derrick Fox were extremely helpful and customer focused. My husband had selected a car for me the night before, had completed all the paperwork and my car was ready for pick up. When I arrived the next morning, I immediately said no way to the car that had been selected. Derrick and Vincent did not blink an eye, we were able to quickly select another car from the show room, get the paperwork revised and they had us on the road within 2 hours! They never complained about the change, treated me with complete professionalism. 100% Satisfied customer!
Everyone on staff here was 100% professional. They truly give you the personal attention you deserve, even while there were plenty of distractions that could have swayed their attention. I'll most likely never get a car anywhere else- thank you Bob, and everyone else on staff!!!
"another excellent experience at a Ray Catena dealership"
Over the years, I have purchased/leased 5 cars from Ray Catena dealerships, 1 Lexus, 2 Porsche and 2 Mercedes (the 2 MB with with the help of Bob Gold). In my opinion they are a first class operation from top to bottom, (I'm sure it comes from the top). While all high-end dealers should treat you well, considering the amount of money involved, these guys are a significant cut above. Firstly, they will work with you to ensure you get every discount/incentive for which you are eligible. Secondly, in my experience, and I consider myself a we'll informed car shopper, the final price and terms will be as good as you will find, and lastly when you go to sign the papers there are NO surprises. No shuffled off to the F & I department who will try to sell you all the high margin add-ons. Lastly, their service dept which I use for the MB & the Porsche. is also top notch.
"very satisfied customer"
my husband and i have been long time customers (15+yrs) at Ray Catena Mercedes Benz in Edison because
of our salesperson, Bob Gold. He is wonderful. it doesnt even feel like a sales appointment but more like
a visit with a long time friend. the service is also excellent,the atmosphere is very friendly and warm.
"Excellent and efficent service"
Dealt with Mattew Kratzer and Robert Gold. Do to my work schedule I needed a deal done quickly Matt was able to find me exactly what I was looking for in and get a deal done. He did an amazing job keeping us informed through the entire proccess and will be usuing Matt and buying/leasing from Ray Catena in the future!! Great experiance!
Other Employees Tagged:
"I purchased a 2014 S550. Bob Gold helped me decide which..."
I purchased a 2014 S550. Bob Gold helped me decide which options I wanted, explaining the merits of each one. After I placed the order he updated me frequently on the expected delivery date. When the car was ready he made the delivery, which involves a fair amount of paper work, painless. After the delivery he called to see how the car was doing and answered, or got the answers, to the few questions I had.
"Everyone that I met in person or over the phone was..."
Everyone that I met in person or over the phone was extremely pleasant and accommodating. Bob Gold is a low key salesperson who exerts no pressure while being knowledgeable and extremely pleasant. He appreciates humor but takes his job seriously, and very proudly. Everyone of the staff gave the impression they were one big, happy family without being Stepford-like. Patrick showed us the vehicle details and he was very knowledgeable and detailed.
Best experience I've had buying a car, and I've bought over a dozen from different dealers.
This is "why" I've given the highest ratings possible.
Other Employees Tagged:
"I have been a Ray Catena repeat customer for 28 years...."
I have been a Ray Catena repeat customer for 28 years. Their commitment to satisfy my automobile needs with professional people at both the sales and service levels is fantastic. They treat me as if I were the only customer they had and of course I am driving the best and most prestigious automobile on the road.
"The quality of Mercedes-Benz is beyond comparison. The..."
The quality of Mercedes-Benz is beyond comparison. The reception, sales, and service staff were professional, service oriented, gracious, understanding, and exceptionable. They understood our desires and made certain that the vehicle we wanted also fit our needs. Mr. Robert Gold called us the following day to make certain that we were completely satisfied. Paul our technician was proficient in explaining the functions of our new Mercedes-Benz.
"I purchased a 2010 Mercedes C300W4 on July 18, 2013. Bob..."
I purchased a 2010 Mercedes C300W4 on July 18, 2013. Bob Gold was the salesman who handled the transaction. Not only did he make this purchase "painless", but his professionalism and expertise assured me that I was doing the right thing. He, absolutely, is an asset to your organization. I will recommend Bob, as well as your dealership, to my family and friends. Thanks to Bob Gold and The Ray Catena Motor Car Corporation for a great buying experience.