Mercedes-Benz of Grapevine

This is the fifth Mercedes I have gotten through this dealership. Overall, the service is top-notch, but I have to say my experience with Valeria has been the best ever. She’s friendly, funny and very th dealership. Overall, the service is top-notch, but I have to say my experience with Valeria has been the best ever. She’s friendly, funny and very thorough. She made a generally good experience even better. More

I spoke with val extensively on a thursday, made an appointment for the next day. she didn’t show and didn’t even follow up. to say we we are disappointed is an understatement. we will never do busines appointment for the next day. she didn’t show and didn’t even follow up. to say we we are disappointed is an understatement. we will never do business with this dealership again. More

Marco at Grapevine Mercedes was extremely knowledgeable and made the entire car-buying experience smooth and hassle-free. He took the time to answer all my questions, provided detailed information about th and made the entire car-buying experience smooth and hassle-free. He took the time to answer all my questions, provided detailed information about the vehicle, and ensured I felt confident with my purchase. His professionalism and attention to detail truly set him apart. The process was quick, convenient, and stress-free—something I really appreciated. I highly recommend working with Marco if you're looking for top-tier service and expertise. More

I took my S550 to be serviced on Jul 26 and due to me living nearly 2 hrs away the vehicle was left at the service department for Service B which is extensive and costly. Upon getting to the service depa living nearly 2 hrs away the vehicle was left at the service department for Service B which is extensive and costly. Upon getting to the service department to pick up my vehicle on July 30th after a walk around the car I got into the vehicle to discover my windshield wiper fluid had not been replaced( nothing came out when the button was pushed that releases it). Being that all fluids were to checked and replaced - this finding was alarming..The service assistant manager took the vehicle back to have windshield wiper fluid placed and nearly one hour later the vehicle was brought back to me. At this point I had been at the dealership for over 1 hour, been passed around to two different service advisors/assistant mangers and had already paid, so when my car was brought back to me after the windshield fluid was replaced- I just checked that the windshield fluid had been replaced and did not do a second walk around the car..On the way home I stopped at a gas station for gas and upon looking at my tires and rims I noticed that the center oval portion of my right passenger back rim piece had been replaced with a silver one instead of the original.silver and blue center piece that was on the rim when I brought the vehicle in for service. Being that originally prior to me sending the vehicle back because of them not replacing my windshield fluid, it is my belief that the switching of the right rear passenger center piece of the rim was done to be malicious. I brought my well maintained,.clean, S550 for service, with all parts working and everything matching to leave with mismatched rim parts.I am very upset and disappointed with the service I received and how I was treated. I called back to the dealership, but they had already closed. I will be contacting management about this. I brought my car from this dealership when it was Park Place and had good service encounters here, this time was terrible and unacceptable. More

Marco was kind, polite and easy to work with. He went above and beyond expectations. He went above and beyond expectations. More

The buying experience was exceptional from the very first interaction all the way through to vehicle pickup. Tom went above and beyond—he was incredibly dedicated, guiding me through every step of the proces interaction all the way through to vehicle pickup. Tom went above and beyond—he was incredibly dedicated, guiding me through every step of the process and ensuring the sale was completed smoothly and professionally. Despite the distance between Houston and the dealership near Dallas, Tom made everything seamless and stress-free More

We have worked with Tom Lim for our last 2 Mercedes purchases. He is very knowledgeable, professional, and a pleasure to deal with! purchases. He is very knowledgeable, professional, and a pleasure to deal with! More

I had an absolutely fantastic experience with the team at MB of Grapevine with my lease of a 2025 GLE53. I highly recommend this dealership and Adam Asi, specifically, as a new car sales experience manager MB of Grapevine with my lease of a 2025 GLE53. I highly recommend this dealership and Adam Asi, specifically, as a new car sales experience manager. I could not be happier with my experience and the vehicle. More

Marco and the whole team made the entire process simple and easy from start to finish!! Cannot say enough how attentive Marco is!!! Could not have dealt with anyone else to purchase my first mercedes!! and easy from start to finish!! Cannot say enough how attentive Marco is!!! Could not have dealt with anyone else to purchase my first mercedes!! More

Our family highly recommends Marco Lopez and his team with Arondale Mercedes in Grapevine. We are repeat clients of Marco’s, he is extremely knowledgeable and great to work with. with Arondale Mercedes in Grapevine. We are repeat clients of Marco’s, he is extremely knowledgeable and great to work with. More