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Mercedes-Benz of Grapevine
Grapevine, TX
1,997 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 1,997 reviews
August 23, 2018
Most informative and best car deal I contacted Connor because he had picked up my account after my original salesman left the dealership. Over several days Connor answered all my quest I contacted Connor because he had picked up my account after my original salesman left the dealership. Over several days Connor answered all my questions while at no time pressuring me to come in to press me on a sale. When we decided to make a deal, Connor took care of all the paperwork without having to deal with an unknown finance manager. Overall, if you want someone who is the epitome of customer service, seek out Connor. More
by Returning Customer
Employees Worked With
Connor Vining
August 23, 2018
Excellent Experience at Park Place Mercedes I highly, highly recommend Malcolm Hodge if you want an excellent sales and customer service experience. He is extremely knowledgeable about not only I highly, highly recommend Malcolm Hodge if you want an excellent sales and customer service experience. He is extremely knowledgeable about not only the Mercedes products, but also how they stack up against the competition. I took over a month to decide between Mercedes and Volvo; Malcolm was very patient and helpful every step of the way. I probably would have locked me out of the dealership by week three. I purchased a beautiful GLC and got a great deal. Even though the Volvo I was considering was only a $500 sticker difference, their best payment option was hundreds per months higher. If you want the best of all worlds (sales, finance and customer service, go see Malcolm Hodge. More
by Paula123
August 17, 2018
Great Experience First time at this dealership but certainly won't be the last. Doug is a top notch professional and took great care of us the whole way through. Hig First time at this dealership but certainly won't be the last. Doug is a top notch professional and took great care of us the whole way through. Highly recommend! More
by Jud C
August 17, 2018
Great Customer Service I have driven Mercedes Benz vehicles for over 15 years. The service department at this dealership is phenomenal. When I drop off and pick up my car, I have driven Mercedes Benz vehicles for over 15 years. The service department at this dealership is phenomenal. When I drop off and pick up my car, I can leave the service department knowing that my vehicle has been thoroughly inspected and is safe for me and my family. I highly recommend this dealership service department. Thank you Park Place Mercedes of Grapevine. Customer for life. More
by FordF150
Employees Worked With
Tony Johnson, Stanley Ellison
August 14, 2018
Russ is the absolute best!!! This is the third automobile we have purchased from Ariss. Our experiences with him are the reason we keep coming back. He is courteous, resourceful, This is the third automobile we have purchased from Ariss. Our experiences with him are the reason we keep coming back. He is courteous, resourceful, and makes the process smooth and easy. More
by Dthornton
Employees Worked With
Russ Amsden
August 13, 2018
Purchased a Mercedes CPO This was the fourth Mercedes we have purchased from Park Place since 2010. All four with the assistance of Doug Prince. Doug is a fantastic Sales Ma This was the fourth Mercedes we have purchased from Park Place since 2010. All four with the assistance of Doug Prince. Doug is a fantastic Sales Manager to work with. The process goes smoothly, pricing is fair, follow-up is outstanding. More
by Paul T
Employees Worked With
August 07, 2018
car for the wife mike steen was a pleasure to work with and found the perfect car for my wife. it was a surprise and she loves i! thanks mike mike steen was a pleasure to work with and found the perfect car for my wife. it was a surprise and she loves i! thanks mike More
by kyle
August 06, 2018
Great Buying Experience Ask for Connor Vining. He made the buying experience pleasant and hassle free. My USAA purchase discount and Park Place Motorcars Mercedes have ch Ask for Connor Vining. He made the buying experience pleasant and hassle free. My USAA purchase discount and Park Place Motorcars Mercedes have changed the buying experience. More
by craig j
Employees Worked With
Connor Vining
July 30, 2018
Horrible Customer Service Absolute horrible customer service. They would not answer or return phone calls. Be prepared to be left out in the dark on what is going on with your Absolute horrible customer service. They would not answer or return phone calls. Be prepared to be left out in the dark on what is going on with your vehicle. I allowed Park Place to proceed with my insurance claim repairs to replace my convertible soft top that was vandalized. At the time I felt that this was the best option although the cost was approximately 3 times that of an independent body shop and I did not want the car returned with wind noise or water leaks. The work took over 5 weeks to complete after I was told it would take 2 -3 days to order & receive the parts needed. The work order did not state a duration to complete the work but I was lead to believe no more than a couple of weeks. After 3 weeks I finally got hold of my service rep who advised that they had only 1 technician certified to do the repairs to my vehicle. I was advised that the technician was working on several other cars at the same time and could only devote a few hours each day on my repairs. I was asked to be patience. I was finally contacted that my car was ready to be picked up and upon my arrival my service rep advised that there were additional charges for the repairs for me to pay. I asked if my insurance company had been contacted & approved the additional charges since this was the first that I hear of it. My service rep advised that he was unaware of the additional charges & had only seen the final costs that morning. He told me to call my insurance company to see if they would reimburse me. When I told him that this was a very poor way of doing business he told me that "I only work here". I asked to speak to the service manager and received a dumb-founded look like this is how we do business. At about that time I was confronted by the loaner car manager that there was a scratch on the rear bumper and that I was responsible for repairs. I stated that I was not aware of any scratch and that I felt I was not responsible for any repairs. For the 2nd time I was told by the loaner car manager that "I only work here". I asked again to speak to the service manager with no results. My service rep at this time said take the car and go I will speak to my manager & get back to you in a couple of days. After several days past I received a call from the loaner car manager asking how I was going to pay for the repairs. I asked what the repair cost was and he advised that he had no clue. I told him to notify me when he knew what the cost of the repairs would be. He said he would but I never received a call back. After about 6 weeks my insurance notified me that Park Place had filed a claim on my insurance. This was done without my knowledge. Although I wanted to dispute the claim my insurance co. advised that they would go ahead and take care of it. Amazing they could take the time to call my insurance this time but could not do so for the additional repair cost of my car. This is without a doubt the worst customer service I have ever had with an upscale DFW car dealership. I will without question take my car business elsewhere. I would not recommend this dealership to any of my friends or colleagues. To date I have not hear from anyone at the dealership on messages I left. I would caution anyone thinking about purchasing a Mercedes to take their business to someone other than Park Place. More
by jiml
Employees Worked With
Jonathan Hernandez
July 09, 2018
Exceptional Service from Austin Houpt We came to the dealership just looking . We met Austin Houpt, no pressure, exceptional knowledge of his inventor. Told him price range, within 30 min We came to the dealership just looking . We met Austin Houpt, no pressure, exceptional knowledge of his inventor. Told him price range, within 30 minutes,I Bought a Car!! I have recommened him to friends. Great Job Austin More
by Gaga5
Employees Worked With
Austin Houpt, Austin Houpt
