Mercedes-Benz of Hagerstown

Andre was very knowledgeable about the S and SL Class vehicles we reviewed. He spent several hours with us, first going over a 2011 S550 and all of its features and available options in detail. He explai vehicles we reviewed. He spent several hours with us, first going over a 2011 S550 and all of its features and available options in detail. He explained multiple buying options and fully answered every question both my wife and I raised. On the way out, we spotted a 2007 SL550 in superb condition with only 17,000 miles; Andre explained everything on this car too. More

Service personnel were professional, courteous and everything went well. That's what I expected and I was not dissapointed. Compared to other dealerships and their customer service personnel that I h everything went well. That's what I expected and I was not dissapointed. Compared to other dealerships and their customer service personnel that I have dealt with in the past, MB of H'town are truly exceptional. More

It was very convenient to have my car picked up. I had some work being done on a batheroom, on my back porch and in my back yard. I was unable to leave at this time. Everything was ok, except that my ca some work being done on a batheroom, on my back porch and in my back yard. I was unable to leave at this time. Everything was ok, except that my car was returned 'empty' and on reserve. I almost was afraid to drive to the gas station for fear of running out of gas. I guess times are tough for Mercedes. More

A/C was not working. Took my C280 in to get it checked out. It was determined that the condenser needed to be replaced. Alex Folz worked very hard to get all the necessary replacement parts and the repair out. It was determined that the condenser needed to be replaced. Alex Folz worked very hard to get all the necessary replacement parts and the repairs done in a timely manner. Car was done ahead of schedule. More

My husband and I were looking at mercedes for 3 weeks and saw one on the hagerstown lot.We met Mike Lavenchik that first visit,and immediately felt a connection.Mike kept in contact with us for 2 weeks prior saw one on the hagerstown lot.We met Mike Lavenchik that first visit,and immediately felt a connection.Mike kept in contact with us for 2 weeks prior to purchase.He was very personable and informative.We recently got married and were on our honeymoon,and when we returned we had talked to the general manager of hagerstown dealership.Mike also made us aware of the low interest rate they could get.We arrived at the dealership on a monday night late and Mike had already prepared the car for test drive.My husband and I test drove the car and were very interested.We told Mike what payment we could make.That night almost past closing Austin and Mike worked diligently to get us what we wanted.They never once gave the impression we were holding them past closing time,it was all about pleasing us.My husband and I were very satisfied with the service. More

Our experience at this dealership was outstanding. Our Our experience at this dealership was outstanding. Our salesman Mike and the rest of the staff made us feel comfortable. Mike was very patient and Our experience at this dealership was outstanding. Our salesman Mike and the rest of the staff made us feel comfortable. Mike was very patient and kind with our many test drives. We will recommend this dealership to anyone who wants a great vehicle and a no pressure atmosphere. Thank you for everything , we will purchase from here again. Mark and Tina More

It was a very good experience. The sales representative was informative and friendly. I had the car in a very timely manner (less than twenty-four hours).It was prepped and cleaned with attention to detai was informative and friendly. I had the car in a very timely manner (less than twenty-four hours).It was prepped and cleaned with attention to detail. I would easily return to this dealership and sales reresentative Mike Lavrenchik. More

I had such a wonderful experience at Mercedes-Benz of Hagerstown. When I went to the dealership, I was hoping to trade-in an older model vehicle and get a Certified Pre-Owned Mercedes Sedan. Within a mat Hagerstown. When I went to the dealership, I was hoping to trade-in an older model vehicle and get a Certified Pre-Owned Mercedes Sedan. Within a matter of hours, my hope became a reality! I worked directly with Barry London in sales. He was efficient and insightful, and the test drive of the vehicle was thorough and informative. I felt so blessed to work with the entire crew at the dealership. They worked diligently to set-up financing and make my experience enjoyable and exciting! I would recommend this dealership to anyone!!! More

I had warranty work performed on my vehicle, and I had never contacted MB of Hagerstown before. Since I don't live in Hagerstown, all the contact I had was over the telephone. Everyone I spoke with was never contacted MB of Hagerstown before. Since I don't live in Hagerstown, all the contact I had was over the telephone. Everyone I spoke with was friendly and helpful. They performed the warranty work that was necessary and kept me informed during the process. They even delivered my car back to me! When I am ready to purchase another Mercedes, I will certainly contact you all. Thanks More

This is the second car I have purchased from this dealership. They are great to work with and really focus on serving the customer, not just making the sale. I worked with Barry London and he was so dealership. They are great to work with and really focus on serving the customer, not just making the sale. I worked with Barry London and he was so helpful. We didn't ever discuss price, until I had selected the exact vehicle I wanted. He was also very patient. I test drove 3 or 4 different vehicles and test drove the one I bought 4 times before making my decision. Not once did Barry pressure me. He also did a great job of keeping me informed of information I had requested via phone messages and emails. This is so different from the experience I had at Euromotor Cars here in Maryland where the sales person not only pushed me to discuss price within 15 minutes of my first test drive, but also called me on my cell phone 4 times within 3 hours after we left the dealership. The price we did settle on for my new vehicle was fair and Barry and his team were very upfront regarding how they arrived at their price and how they valued my trade-in. They showed me the paperwork and didn't make me feel like there was some secret process going on, like so many dealerships to. Having worked with this dealership before, I also know that their service department is very good and they take quality service extremely seriously. We once had a misunderstanding about a service to be performed and not only did the service rep I work with call me, but so did his boss, and more importantly, so did the actual technician who worked on my car! Overall, Mercedes-Benz of Hagerstown and Barry London are great to work with and I would highly recommend them to others looking to purchase a Mercedes. To me, they are the best Mercedes dealership in the Maryland, DC, Virginia area. More