Mercedes-Benz of Hagerstown

8/28/10 -- very happy with paint scratch gratis repair Mercedes of Hagerstown folks made. The major issue I have and discussed at length with Marty is the misunderstanding concerning scratch, paint and d Mercedes of Hagerstown folks made. The major issue I have and discussed at length with Marty is the misunderstanding concerning scratch, paint and dent repair plan underwritten by CertifiedPLUS for $675.00 we purchased in 2008. At the time of our C300 purchase, we asked Michael Lavrenchik about matching touch-up paint. Michael proceeded to tell us about a great scratch, paint and dent repair plan Mercedes of Hagerstown was offering that would automatically repair all minor parking lot type injuries. We were led to believe all we needed to do is make an appointment and bring our C300 into the dealership to have the minor repair fixed at no charge for a 4 yr period. Unfortunately, we didn't read all of the fine print before purchasing the plan or we would have realized Michael had not pointed out an important restricting feature of the plan. Had we been aware of this we would not have purchased the plan. We read the contract and discovered plan covers only the auto insurance deductible for non-collision related damage to our C300. Furthermore, the plan only pays if the cost of the repair exceeds the deductable. Marty indicated we should contact Justin; general manager, and complain. I mentioned 8/28/10 feed-back email and was told by Marty email response would be a good method to apprise Justin of our displeasure. More

This dealership is by far the best service dept for Mercedes in the DC metro area. I have to say that the above comment surprised me as well. There are only 3 major Mercedes dealers in the DC area Mercedes in the DC metro area. I have to say that the above comment surprised me as well. There are only 3 major Mercedes dealers in the DC area (what's with that?), and after trying the other two and being very disappointed with both pricing and service quality at the two in the Arlington and Tyson's area, I decided to try the third in Hagerstown. The difference is phenomenal -- the same service on the same car was approximately half the price, and was done on time, on budget with no surprises and no hassles. The service staff are competent, friendly and trustworthy to treat your car as if it were their own in terms of not doing unecessary things or telling you honestly when it'd be cheaper or better to go somewhere else. They recently were able to solve a surface paint problem that I'd been quoted $2500 at another dealer -- for nothing. Yes - zero. They were creative about trying some novel ideas, and they worked it out. You can't but respect that. That's the kind of initiative that deserves reward. Yes, it's a 45 mile drive from DC, but it's totally worth it More

Every contact with this dealership has been pleasant, cordial and professional. Wes is a joy to work with, and we never experienced any of the stereotypical sales pressure. Wes is very personable, and cordial and professional. Wes is a joy to work with, and we never experienced any of the stereotypical sales pressure. Wes is very personable, and obviously loves his job. He knows how to pay attention to the customer and provide information in a pleasant and helpful manner. He is easy to work with and he makes the process fun. Picking up our car was like a celebration and all the staff were congratulating us. We got such a fantastic deal that I felt like I had won the lottery! Our car is a pre-owned 2006 Mercedes diesel with only 40,000 miles and it is show-room perfect. We LOVE it! This was a wonderful experience - so easy and pleasant. I am looking forward to working with this expert team again! More

From the time we first contacted the salesman by phone till we left the dealership in our newly purchased car we had nothing but courteous, knowledgeable and prompt response to all our questions and deali till we left the dealership in our newly purchased car we had nothing but courteous, knowledgeable and prompt response to all our questions and dealings. We actually were able to make the deal on the car we wanted in one day, over the phone because we knew the deal we wanted and Wes didn't drag it out making the deal. He was very professional and willing to make a deal that suited us and the dealership. We made our deal one day and drove our car home the following day. We live approx. 65 miles from the dealership so being able to work with them over the phone was extremely valuable to us. When we arrived at the dealership we were graciously greeted by sales people. Mr. Whetstone was with a customer at the time we arrived. We arrived earlier that we expected. The rest of the staff were very friendly and made us feel welcome but yet were not the pushy type of sales people we have found at other dealerships over the years. In no time Mr. Whetstone had us finished up and we were off with our newly purchased car. I would highly recommend this dealership to all my friends and family. They were great!! Mr. & Mrs. Ruby from Frostburg, Maryland More

The original contact was through the internet. Berry London,called me on my cell phone and knew about the car that I was interested in and its history. Berry, is a very friendly and knowledgeable MB sal London,called me on my cell phone and knew about the car that I was interested in and its history. Berry, is a very friendly and knowledgeable MB salesman. I am also friends with Adam and Alex in the service department because of purchasing previous models. Adam, knew the service history on the car that I was interested in and also help sell the car as well. I have been a MB of Hagerstown customer for 5 years and the service and friendliness brings me back every time. Thank you Randy Fulk More

I have always driven a BMW 750 but my wife had gotten a new Mercedes six years ago from this dealer and Richard Paden and suggested that I consider the new Mercedes S550. Although the sticker price for thi new Mercedes six years ago from this dealer and Richard Paden and suggested that I consider the new Mercedes S550. Although the sticker price for this car was higher than the new BMW 750, Mr. Paden quoted a lower price than BMW and I got a new 2010 Mercedes S 550. Mr. Paden delivered the car to Virginia and answered all of my questions. I was very happy with him and the car. More

Exceptional personal service by Alex. He knows the detailed history of our car ensuring essential maintenance is done to superb standards. Alex provides detailed explanations before the work is done, detailed history of our car ensuring essential maintenance is done to superb standards. Alex provides detailed explanations before the work is done, constantly working to ensure affordable repairs and quality service. More

I was more than pleased with this recent service experience. First off, I was scheduled as soon as possible. I was given several reminders as the appointment date approached. I was given the price f experience. First off, I was scheduled as soon as possible. I was given several reminders as the appointment date approached. I was given the price for replacement parts, but Mr. Foltz recommended they try to repair the items first. I was given an estimate that was reasonable, but when the work was completed, the actual cost was considerably less. I was totally pleased with the workmanship. There was no evidence of the original problem when I drove my vehicle home. Because the work was estimated to be several hours, I was given transportation home and then picked up after the work was completed. The driver, Mr. Turner, was a very enjoyable person to be around. During our conversation, we found out we had mutual acquaintecees. As I waited briefly in the customer area, I spoke with another customer from out of state. He said he goes considerably out of his way to come to this dealership after using another that could not compare to the service he received at MCB of Hagerstown. I can easily understand what he meant; I echo his sentiments. C. Peyton More

Service advisor was very friendly and accomodating for getting car serviced and loaner car provided. She also kept me up to date on additional services that were needed. Dealership maintained my loaner in getting car serviced and loaner car provided. She also kept me up to date on additional services that were needed. Dealership maintained my loaner information from previous service so I did not have to fill out any additional forms, saving me more time. I pulled the car in upon arrival and was able to speak with the service advisor immediately and drive off in the loaner in minutes. The service advisor called and confirmed my approval for additional items needing servicing and the car was ready to go at the end of the day. However, given that I needed to work late it was not a problem to take the loaner home and pick up the car the next day. The car was washed and ready to go and I was able to leave in minutes. More

Upon arrival Mr.Paden approached us & introduced himself, from that point on the entire experience of purchasing my Mercedes c350w was by far the most pleasant. I left smiling and feeling like WOW!this was t from that point on the entire experience of purchasing my Mercedes c350w was by far the most pleasant. I left smiling and feeling like WOW!this was the best deal of my life. HIGH FIVE to THEM! More