Mercedes Benz of Hagerstown - Service Center

All of the staff we interacted with were very friendly as usual. We had our 2008 E350 detailed and it looked like a new car when we piked it up! The price was also very good since we used a $50.00 off coup usual. We had our 2008 E350 detailed and it looked like a new car when we piked it up! The price was also very good since we used a $50.00 off coupon. Great work at a great price! We ask that th edoor sills be cleaned uop and they now also look like new. I don't really have anything else to add at this point except the dealership is adding new space and remodelling the existing space. I am sure this will enhance our next visit to the dealership. The loaner car we recieved was very nice, clean and with a full tank of gas. More

I really appreciate Alex taking the time to explain what my problem was and even showing me the worn out part in order to have a better understanding what was being repaired. It is the extra steps this dea my problem was and even showing me the worn out part in order to have a better understanding what was being repaired. It is the extra steps this dealership takes, are reasons why myself and wife continue to bring our vehicles not only for routine services, but for other matters as well. You guys make us feel comfortable. Thanks! More

The sales and service personnel went well beyond my expectations to resolve a minor issue. The door to door service was totally unexpected and made the experience very easy. I would recommend the Mer expectations to resolve a minor issue. The door to door service was totally unexpected and made the experience very easy. I would recommend the Mercedes of Hagerstown dealership to all my friends. More

We live in frenzied times. When dealing with service industries we often notice that the personal touch is left out in the rush to complete a project and start the next one. This is unfortunate for all industries we often notice that the personal touch is left out in the rush to complete a project and start the next one. This is unfortunate for all parties involved because the personal part is what should drive provider and recipient satisfaction. Your service of my E350 is another example of the commmittment of your dealership to provide exemplary service. For service and convenience you are unbeatable! More

I visited the dealership to have some equipment installed in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very th in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very thorough and professional manner. Drop off and pick up were hassle free and without fuss. This is an example of why I am a repeat customer of this dealership. I would recommend them to a friend and, in fact, have done so. More

Superb service with great communication - letting you know what is going on every step of the way. MB of Hagerstown provides great service at reasonable cost. Even though we were closer to other MB dea know what is going on every step of the way. MB of Hagerstown provides great service at reasonable cost. Even though we were closer to other MB dealers when our car broke down, we had our car towed to MB of Hagerstown because of our trust in the people of MB of Hagerstown. RD More

I enjoy visiting MB of Hagerstown for a variety of reasons and trust the team that services our E550. Recently, Adam worked with me to help understand why the tire pressure sensor blew and caused the reasons and trust the team that services our E550. Recently, Adam worked with me to help understand why the tire pressure sensor blew and caused the front tire to go flat. He and the other employees were able to get me in very quickly and explained our short and long term options. They were thinking ahead and are always very professional and upbeat in their customer service skills. More

While traveling from FL to NY we experienced a a running fan issue. We phone this dealership and spoke to a service advisor who help diagnose the problem. When we arrive at 4:30pm a mechanic was waiting f fan issue. We phone this dealership and spoke to a service advisor who help diagnose the problem. When we arrive at 4:30pm a mechanic was waiting for us, took the car in and 45 min. later we where back on the road. Also, Kristin help secure a a local hotel that would accept our dog, made the reservation for us, printed directions. We are so impressed. If we where not in a hurry to get to NY we probably would have purchased a new car. Who knows we might just stop there on our way back to Fl. I would like to think that all dealership would treat travelers this way, but, I am not sure. That being said we are very happy for the treatment we received. Hats off to all the staff. More

I called to get my car serviced, and it was picked up the very next morning. Bill picked my car off and dropped it off. He is a wonderful person and a true asset to your dealership. My service advisor was very next morning. Bill picked my car off and dropped it off. He is a wonderful person and a true asset to your dealership. My service advisor was very good. My car was repaired quickly and efficiently. So far, every time I have had to do business with this dealership, I couldn't have been more pleased. I bought my car there, and I have it serviced there. I highly recommend this dealership to people, and at this point, I plan on buying all of my future cars there and having them serviced there. This dealership is exceptional! More

As always, I had another pleasurable experience at your dealership. Everyone was extremely friendly. I had extensive work done, (brakes, rotors, etc.). I feel the price, although not cheep, was reasonab dealership. Everyone was extremely friendly. I had extensive work done, (brakes, rotors, etc.). I feel the price, although not cheep, was reasonable. When it looked as though my car would not be completed in one day, I was offered a loner car and told to not be in a rush to return it. Bring it back the next day at my leisure. The 2 ladies in the office where I paid for my work and where I received the keys to my rental car were very accommodating. Alex, the gentleman in the service dept. is so easy to work with and as he always is, very,very friendly. It is always a pleasure to bring in my Mercedes for service. I would recommend this dealership to anyone. More