Mercedes Benz of Hagerstown - Service Center

Everyone at the dealership is always very friendly and helpful. They explain what needs to be done, why, how long it will take, and the approximate cost. Even though we were receiving snow showers, they helpful. They explain what needs to be done, why, how long it will take, and the approximate cost. Even though we were receiving snow showers, they washed my car. What a treat! The hot chocolate in the waiting area is delicious. More

After OVER A $1000 REPAIR BILL THE CAR NOW SOUNDS LIKE A MACK TRUCK. CAR WAS NOT PROBERLY TUNED. NOW THE CAR HAS DEVELOPED A MAJOR OIL LEAK AS A RESULT OF THE POOR SERVICE. GIVEN THE PROPER DIAGNOSIS THE MACK TRUCK. CAR WAS NOT PROBERLY TUNED. NOW THE CAR HAS DEVELOPED A MAJOR OIL LEAK AS A RESULT OF THE POOR SERVICE. GIVEN THE PROPER DIAGNOSIS THE POTENTIAL PROBLEMS COULD HAVE BEEN RESOLVED. COMPLETE INCOMPATENCE CAUSED THE PROBLEM. More

When I bring in my car for service, I am always greeted most cordially by the staff. Everything is explained to me and a quote given, so I know what to expect. The service and maintenance has always been p most cordially by the staff. Everything is explained to me and a quote given, so I know what to expect. The service and maintenance has always been performed correctly. I've had my R500 for 4 1/2 years and have had only positive experiences when working with the fine people of MBOH. More

I am very satisfied with the MB of Hagerstown! Outstanding service and very friendly and knowledgeable staff. Although I live closer to the MB of Alexandria, I prefer to deal with the Hagerstown Outstanding service and very friendly and knowledgeable staff. Although I live closer to the MB of Alexandria, I prefer to deal with the Hagerstown service center, due to the fact that they make me feel "at home" and provide better service (in terms of lower prices, shorter wait periods, and better workmanship). While all staff members are great, I particularly enjoy working with Alex Foltz - German fellow that knows German cars! Regards, Michael More

Christine was awesome. She was spot on with my list and my vehicle was ready when promised. Although my initial appointment was not "on the books," she stepped up and covered the visit even though there w my vehicle was ready when promised. Although my initial appointment was not "on the books," she stepped up and covered the visit even though there was a "mis-communication." She had my list of items and acted as if my issues were her issues. I felt a level of certainty that she would properly see to my vehicle. She also had a great sense of humor (when appropriate). Everyone I encountered introduced themselves and were quite friendly and personable. I never felt lost throughout the process, which I cannot say that about the Mercedes Dealership where I bought the car. Which is why I chose to bring my C300 to you. Thank You! More

Overall Experience- Alex has been trying to help us get this car staighten out but, this is the seventh time this car has been in for underhood noise issues. Mb USA just seems like they don't care if this this car staighten out but, this is the seventh time this car has been in for underhood noise issues. Mb USA just seems like they don't care if this is resolved or not, or if we purchase a new MB vehicle again . More

Every time I contact Mercedes Benz of Hagerstown I always get fabulous customer service. My husband says that I like to be "pampered". I say, "Yes, I do" and that's what Mercedes Benz does. I feel like th get fabulous customer service. My husband says that I like to be "pampered". I say, "Yes, I do" and that's what Mercedes Benz does. I feel like the service department is trustworthy and would not take advantage of me adding things to the service that really isn't necessary. They call and talk things over with me before doing the extra services. I appreciate that. More

Appreciate all the staff at your dealership. Also appreciate the car wash after my service. Very nice complementary service in the winter months. Mercedes is by far the best auto company I have ever appreciate the car wash after my service. Very nice complementary service in the winter months. Mercedes is by far the best auto company I have ever had. I feel as though Mercedes warranty and service is far better than those I have had in the past with other brands. More

I was able to comunicate with the dealership/service manager very quickly and effectively by email. This provided same day price quotes for my 2008 Mercedes E 350 4Matic for the 39,000 mile service, fl manager very quickly and effectively by email. This provided same day price quotes for my 2008 Mercedes E 350 4Matic for the 39,000 mile service, fluid and filter change for the transmission, and fluid change for the transfer case. The price quote was extremely competitive and saved us a substaintial amount of money. I was then able to also set up the appointment and arrange for a free loaner car (new C class Mercedes)by email, and the dealership was able to accomodate my busy schedule. When we arrived at the dealership for service, it was very cold, 20 F and 35 mile an hour winds. We were immediatly directed to drive both take care of our car and provide the loaner car. All went very smoothly including the required paperwork for our car and the loaner car. We recieved very friendly help in transfering our belongings to the loaner car which was clean and filled with gas. We were also greeted by the service manager who welcomed us as new customers to the dealership, and then he made sure that all was OK. Our car was ready the next day as promised. When we arrived, our car was delivered promtly to us, with a complimentry and excellant car wash. Our Service Advisor explained the bill and what had been done, and the Service Manager explained a few additional service details. He aslo explained the results of their free fitness inspection of our car which passed with flying colors. we paid our bill, which was less than the estimate, and were on our way. More