Mercedes-Benz of Hanover

Excellent all around I have owned worked with 4 different Mercedes dealerships and Hanover was one of the best. CJ was knowledgeable and friendly, helpful without being pu I have owned worked with 4 different Mercedes dealerships and Hanover was one of the best. CJ was knowledgeable and friendly, helpful without being pushy, and accessible in follow up. The out of state delivery was incredibly efficient and well organized. More

A good visit Jeff in service was very helpful work well done car looks good after protection plan. Good response to questions. Service waiting room clean and comfo Jeff in service was very helpful work well done car looks good after protection plan. Good response to questions. Service waiting room clean and comfortable. More

John the service Rep is the best!! Once again John in the service department was absolutely the best. Top notch service every time. Prompt follow up and completion. Couldn’t ask for bet Once again John in the service department was absolutely the best. Top notch service every time. Prompt follow up and completion. Couldn’t ask for better customer service. Thanks again John!! More

Holiday hurry! Making a change to my initial review based on the immediate responsiveness from MBZ Hanover General Manager Kal. He was considerate and cleared the ai Making a change to my initial review based on the immediate responsiveness from MBZ Hanover General Manager Kal. He was considerate and cleared the air. Did end up leasing from them as I had to make a decision and didn't have the time to check out other places. Sales person Val and the finance people were extremely courteous and supportive. More

Service Appointment Went to the dealership without an appointment to get a head light replaced. They squeezed me in and changed it all quickly. It was a great experience. Went to the dealership without an appointment to get a head light replaced. They squeezed me in and changed it all quickly. It was a great experience. My only complaint was the high beam plug was not plugged back in and left lose. I guess mistakes happen More

Service department Jeff in the service department was such a professional I will be going back just because of him he followed up with everything he said he was going Jeff in the service department was such a professional I will be going back just because of him he followed up with everything he said he was going to do great job ! More

Service Experienced sales and excellent service, both equal great dealership. Easy access right off highway makes getting there a piece of cake. Treatment Experienced sales and excellent service, both equal great dealership. Easy access right off highway makes getting there a piece of cake. Treatment of customers is easily best in the business. More

Perfect Extremely professional and pleasant to work with. They showed us all of our options and didn’t try to oversell us on the choice. Truly tried to meet Extremely professional and pleasant to work with. They showed us all of our options and didn’t try to oversell us on the choice. Truly tried to meet our actual needs. More

An Unexpected Dealership Experience Unless my vehicle was under warranty, I've stayed away from any interactions with dealerships. Reputations and horror stories have carved out their ow Unless my vehicle was under warranty, I've stayed away from any interactions with dealerships. Reputations and horror stories have carved out their own niche in the pantheon of dealership finalgaling and underhanded practices. Mercedes in Hanover, however, was the antithesis of these expectations. My wife and I were treated in a timely and courteous manner from the moment we entered the premises. Our associate very clearly explained what we could expect re: potential costs, arranged for a well appointed loaner vehicle, and assured us we would be called once the diagnostics were complete. A few hours later, he did call to inform me of the status of my car. Additionally, rather than charge me the expected fee for diagnosing the problem with my car, he waived that expense. Finally, when I did pick up my car later that day, I found it vacuumed and washed. Needless to say, Mercedes in Hanover will be my go to dealership for all future work needed on my Mercedes. More

Poor communication. Lacks timeliness I dropped my car off for an appointment for routine service in Wednesday morning for a four hour timeslot. I heard nothing back Wednesday evening I c I dropped my car off for an appointment for routine service in Wednesday morning for a four hour timeslot. I heard nothing back Wednesday evening I called Thursday morning they had nothing to tell me I caught again Thursday evening they said they would call me back and failed to then again on Friday hey finally called us and the car was ready late Friday evening in which I picked it up Saturday morning. I receive no phone calls to let me know there was a delay when I did talk to someone I got different stories every time. I was very disappointed in their communication in the timeliness of my service. The only consistent reliable person and I Dealt with is the secretary in the show room More