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Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
1,160 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,160 reviews
October 03, 2020
This is my second time leasing a Mercedes Benz Hoffman States.... I cannot be more grateful and happy with the deal. Thank you Stephanie Smith for the knowledge and patience with the purchase and lease of States.... I cannot be more grateful and happy with the deal. Thank you Stephanie Smith for the knowledge and patience with the purchase and lease of my cars. Thank you Jose for always be there when I have a question. Great great experience. More
by Maluisa98
October 02, 2020
Great Service from everyone involved in my new car buying process. Kirk was professional, polite and wonderful to work with. This dealership demonstrates a precise attention to detail. Would highly recomm process. Kirk was professional, polite and wonderful to work with. This dealership demonstrates a precise attention to detail. Would highly recommend. More
by mblnurs03
Employees Worked With
Other Employees :
Charlie Trauscht, Kirk Anderson
September 30, 2020
Exceptional customer service when buying a used car. Each associate went above and beyond to assist me. Would highly recommend this dealer for your next vehicle purchase associate went above and beyond to assist me. Would highly recommend this dealer for your next vehicle purchase More
by Pedro
September 29, 2020
Thank you. I purchased an immaculate 2014 E Class from Thank you. I purchased an immaculate 2014 E Class from Ronnie. He was absolutely excellent, and he walked me through everything exactly as if I w Thank you. I purchased an immaculate 2014 E Class from Ronnie. He was absolutely excellent, and he walked me through everything exactly as if I was buying a new car. I want to buy all my cars from him!! More
by Bmw318tim
September 26, 2020
Very good dealership. Service was good and item was ready for delivery on time and very clean. It was worth what I paid for it and got to "thin the heard" out by one vehicle when they traded in 2 cars of min for delivery on time and very clean. It was worth what I paid for it and got to "thin the heard" out by one vehicle when they traded in 2 cars of mine towards one excellent one. More
by aklim69
Employees Worked With
Mike Perez
September 14, 2020
Omg!!! This is the car I’ve ALWAYS wanted!! Mike made this process swift and Easy!!! The fiancé guy mike was very informative and helped me make the best decision as well!! Oh, shout out to the guy that this process swift and Easy!!! The fiancé guy mike was very informative and helped me make the best decision as well!! Oh, shout out to the guy that showed me how to operate all of the gadgets lol. Thanks so much guys!!! More
by Erica J
September 13, 2020
Dealer selection is excellent. Had just what I was looking for. Salesman was tops. Sales manager has an edge. Not any charm which goes a long way to enhancing experience head cashier was efficient and looking for. Salesman was tops. Sales manager has an edge. Not any charm which goes a long way to enhancing experience head cashier was efficient and z hoot valet was excellent. More
by Chicagojoe
September 12, 2020
Julio Ramirez was very professional and helpful! The waiting room was clean and I felt at home! I will recommend to family and friends great job!!! waiting room was clean and I felt at home! I will recommend to family and friends great job!!! More
by Avis.B
Employees Worked With
September 09, 2020
I would have complained in person but I was running late after I spent 2-1/2 hours in the service department waiting for a oil change I had previously scheduled. Now, I don’t mind paying $350 for a service after I spent 2-1/2 hours in the service department waiting for a oil change I had previously scheduled. Now, I don’t mind paying $350 for a service IF the service is actually performed. After today I wonder if my oil was even changed. I asked my service advisor to check my hitch. He obviously forgot. I have parking sensors and blind spot sensors that do not work properly. I have a door latch that sticks. And my fog lights don’t work. None of these things were even brought up. They were even marked as working properly. My service advisor WAS quick to try and sell me new tires even though mine have less than 5000 miles on them. He also quoted me over $2000 for a new windshield since mine has a crack. ($800 safelite). It’s dealerships like this that make people afraid to buy a Mercedes. It’s dealerships and service advisors like this that make the typical Mercedes Dealership stereotype truth. I love my car. It drives like nothing I’ve ever driven. I just hope not all dealerships are like this. I could only imagine what they would do to an old woman. More
by jesseburns1981
Employees Worked With
Matthew Price
September 09, 2020
Kevin Dorsey was terrificDelivery went wellNew car set Kevin Dorsey was terrific Delivery went well New car set up help was well done, very thorough. Finance group was highly efficient and helpful. Eager Kevin Dorsey was terrific Delivery went well New car set up help was well done, very thorough. Finance group was highly efficient and helpful. Eager to please More
by Bj
